Unfortunately, I had a very bad experience with Knappschaft. In fact, it was about a simple student insurance. This application was received by the Knappschaft and was initially ignored for weeks. After many phone calls and countless interlocutors, the confirmation of the application arrived in quadruplicate. Unfortunately, letters also arrived weekly with demands for additional payments in the four-digit range, including reminders to pay these amounts. Many phone calls, hours and nerves later, these additional payments were to be cancelled, as they were unfounded. Reminders followed, as the invoices were not paid. This was followed by numerous conversations, which took a lot of time, so that finally, a few days before the start of the insurance, it turned out that the miners' insurance could not be taken out until the following month. On the one hand, I am very dissatisfied with the customer service and on the other hand, I am appalled by the partially experienced cluelessness and incorrect advice of the employees. Unfortunately, I cannot recommend Knappschaft to anyone!
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Thank you for your feedback. I understand your displeasure and would like to check the reason for the long processing time. Please contact us again via our general contact form. You can find it at www.knappschaft.de/kontaktformular. Sometimes it can happen that the processing takes a long time. This is especially true for topics where we receive a large number of requests. Of course, this should not happen with urgent requests. Therefore, please always contact us directly here, so that we can take care of it. Best regards, Lisa