This is my first and last product experience with Krebs Glas Lauscha offer. I ordered birds and plain colored Christmas tree balls. Payment and delivery went smoothly.
I received damaged goods and only with the goods came the information that the goods were not made in Germany but in the USA.
This was not apparent at any time in the description and in the online store on the manufacturer's website.
On request to customer service, I was kindly informed that the different products can even come from China and other countries. Even though I do not want to accuse the company of fraudulent customer deception, I must note that no information is provided to me as a customer when buying. The customer service vows improvement and is considering an update of the website. I was offered a return.
On the quality deficiencies documented by me or even a cause of error was not addressed. I find this behavior of sorting quality first to the end customer to be extremely unsatisfactory.
I will refuse the return for environmental reasons, so that these defective products are not transported further in the world.
I will look elsewhere for German quality products.
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Translation
We are very pleased that you have been a loyal customer for about 20 years and are convinced of the quality of our Christmas tree baubles and that you appreciate our color selection and glass ornaments.
We are especially pleased with the praise of our excellent customer service.
We would be very happy to receive photos of your custom made baubles. Please send us some pictures to service@krebslauscha.de.
We are already looking forward to your next order and wish you a happy Valentine's Day!
With kind regards
The team of Krebs Glas Lauscha