Krebs Glas Lauscha GmbH

Distributor, developer and worldwide producer of glass Christmas tree decorations.

Krebs Glas Lauscha GmbH
TOP SERVICE PROVIDER 2024
4.72 out of 5
Excellent
1,203 Reviews
Contact information
Krebs Glas Lauscha, as a globally successful developer and worldwide producer of glass Christmas tree ornaments, continues the tradition of the Lauscha glassblowing families among others at the birthplace of Christmas ornaments in Lauscha.
Today...

Contact information

Krebs Glas Lauscha GmbH
Am Park 1
98724 Lauscha
Germany
Directions

Contact person
Roger Müller

Images & Videos

96% Recommended
5 stars 132
4 stars 28
2 stars 0
1 star 3
Excellent (4.73)
Cost-performance ratio
Good (4.39)
Top competencies

Quality

4.64 out of 5
25 Reviews

Reliability

4.60 out of 5
25 Reviews

Availability

4.32 out of 5
25 Reviews

171 Reviews on ProvenExpert.com

4.60 out of 5
Excellent
5.00 out of 5
Excellent
Recommendation
Everything is fine, thank you very much!
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Customer review & rating for:
Befragung zu Ihrer Kundenzufriedenheit
02/19/2024Martin Piffl
5.00 out of 5
Excellent
Recommendation
Delivery was fast and perfectly packaged. The goods corresponded to the pictures and descriptions. I was in the store in the summer and had seen some of the items, but couldn't decide to buy them. I couldn't decide to buy them because my basket was already full. So now I've ordered and am completely satisfied. Christmas and Easter 2024 can come.
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Customer review & rating for:
Befragung zu Ihrer Kundenzufriedenheit
01/22/2024Anonymously
4.88 out of 5
Excellent
Recommendation
Everything was tip-top. Beautiful Christmas tree decorations. Ordered for the 2nd time and am completely satisfied
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Customer review & rating for:
Zufriedenheitsumfrage unserer Businesskunden
01/13/2024Ralf August
5.00 out of 5
Excellent
Recommendation
I found exactly what I was looking for in the best possible quality and beauty. The process from ordering to delivery was perfect.
Many thanks for that.
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Customer review & rating for:
Zufriedenheitsumfrage unserer Businesskunden
01/11/2024Klaus Holztröger
5.00 out of 5
Excellent
Recommendation
Simply beautiful and worth every penny.
With Krebs Lauscha glass figurines, first-class craftsmanship in the most beautiful colors hangs on the Christmas tree. I ordered the locomotive plus 2 wagons and the gift pack. I am thrilled.
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Customer review & rating for:
Befragung zu Ihrer Kundenzufriedenheit
01/03/2024Heike Frau Günther
5.00 out of 5
Excellent
Recommendation
Thanks to the tree hanging from Krebs Glas Lauscha, we had the most beautiful Christmas tree you could wish for.
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Customer review & rating for:
Befragung zu Ihrer Kundenzufriedenheit
12/26/2023Steffi Gebhardt
5.00 out of 5
Excellent
Recommendation
Everything was great and super fast.
Many thanks and see you next time.
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Customer review & rating for:
Zufriedenheitsumfrage unserer Businesskunden
12/26/2023Richard Beck
5.00 out of 5
Excellent
Recommendation
Very friendly, delivery everything ok. Will be happy to order again.
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Customer review & rating for:
Befragung zu Ihrer Kundenzufriedenheit
12/24/2023Peter N.
5.00 out of 5
Excellent
Recommendation
Fast delivery, well packaged (had previously ordered from a third party and it was delivered broken and was more expensive). Would always order directly from them again, very satisfied. Thank you very much!
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Customer review & rating for:
Befragung zu Ihrer Kundenzufriedenheit
12/15/2023Anonym
5.00 out of 5
Excellent
Recommendation
The unusual shades of yellow and purple in the Christmas baubles we ordered were perfect for our Christmas tree decorations. We would be happy to buy from Krebs Glas Lauscha again if required. MfG Decoration Bentele , Bad Wurzach
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Customer review & rating for:
Zufriedenheitsumfrage unserer Businesskunden
12/08/2023Viktoria Bentele
5.00 out of 5
Excellent
Recommendation
There's nothing like Krebs Glas Lauscha. This is still craftsmanship. I would order there again at any time.
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Customer review & rating for:
Zufriedenheitsumfrage unserer Businesskunden
12/06/2023Eveline
4.70 out of 5
Excellent
Recommendation
Goods as described
Good packaging
Nevertheless, an individually packaged ball was defective. We reported this by e-mail with a photo. The next day we were offered a credit note or a new shipment of this ball. Super!
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Customer review & rating for:
Befragung zu Ihrer Kundenzufriedenheit
11/30/2023Anonymously
5.00 out of 5
Excellent
Recommendation
Customer review & rating for:
Befragung zu Ihrer Kundenzufriedenheit
11/15/2023Letreh
5.00 out of 5
Excellent
Recommendation
The quality is very good, I was impressed by the wide range of products. Very fast delivery, goods arrived lovingly packaged and in excellent condition. I will recommend your company to others.
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Customer review & rating for:
Befragung zu Ihrer Kundenzufriedenheit
11/14/2023Anonymously
5.00 out of 5
Excellent
Recommendation
Fast delivery, everything super and unbreakable packed. I will gladly recommend and buy again 👍
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Customer review & rating for:
Zufriedenheitsumfrage unserer Businesskunden
10/31/2023Sabine Gräf
5.00 out of 5
Excellent
Recommendation
The quality of the Christmas baubles was better than expected. The goods were packed very carefully.
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Customer review & rating for:
Zufriedenheitsumfrage unserer Businesskunden
10/31/2023Anonymously
4.75 out of 5
Excellent
Recommendation
Apart from the fact that the products are very nice and high quality, the customer service is more than just very good and extraordinarily friendly and accommodating! A very individual problem was solved promptly, unbureaucratically and accommodating. Once again, many thanks!
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Customer review & rating for:
Befragung zu Ihrer Kundenzufriedenheit
09/18/2023Anonymously
5.00 out of 5
Excellent
Recommendation
I order boxes every year of colors I know I can sell. I hand-letter them individually and sometimes paint artwork on them, all custom orders. I have been working with Krebs for 20 years and their ornaments are top quality and customer service is excellent. I would love to share some pictures to show you why I absolutely love your ornaments. Thank you, Suzan Norton
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Customer review & rating for:
Zufriedenheitsumfrage unserer Businesskunden
02/06/2023Suzan Norton
Krebs Glas Lauscha GmbH Comment from Krebs Glas Lauscha GmbH:
Dear Mrs. Norton, thank you for your kind review.

We are very pleased that you have been a loyal customer for about 20 years and are convinced of the quality of our Christmas tree baubles and that you appreciate our color selection and glass ornaments.
We are especially pleased with the praise of our excellent customer service.
We would be very happy to receive photos of your custom made baubles. Please send us some pictures to service@krebslauscha.de.

We are already looking forward to your next order and wish you a happy Valentine's Day!

With kind regards
The team of Krebs Glas Lauscha
2.93 out of 5
Average
This is my first and last product experience with Krebs Glas Lauscha offer. I ordered birds and plain colored Christmas tree balls. Payment and delivery went smoothly.

I received damaged goods and only with the goods came the information that the goods were not made in Germany but in the USA.
This was not apparent at any time in the description and in the online store on the manufacturer's website.
On request to customer service, I was kindly informed that the different products can even come from China and other countries. Even though I do not want to accuse the company of fraudulent customer deception, I must note that no information is provided to me as a customer when buying. The customer service vows improvement and is considering an update of the website. I was offered a return.
On the quality deficiencies documented by me or even a cause of error was not addressed. I find this behavior of sorting quality first to the end customer to be extremely unsatisfactory.
I will refuse the return for environmental reasons, so that these defective products are not transported further in the world.
I will look elsewhere for German quality products.
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Customer review & rating for:
Befragung zu Ihrer Kundenzufriedenheit
12/13/2022Dipl. Ing. Biallahs
Krebs Glas Lauscha GmbH Comment from Krebs Glas Lauscha GmbH:
Dear Mr. Biallahs,

we would like to sincerely apologize for your negative experience with us!

Thank you for your constructive feedback and suggestions to improve our quality management. Furthermore, we inform our management that the existing manufacturer information on our website and in the online store should be made even more visible to prevent misunderstandings.

We would especially like to thank you for being satisfied with our customer service and delivery time.

We hope that we have not lost you permanently as a valued customer of Krebs Glas Lauscha.

With kind regards
Your Krebs Glas Lauscha GmbH
5.00 out of 5
Excellent
Recommendation
Order a selection of balls in each year
Show original
Customer review & rating for:
Befragung zu Ihrer Kundenzufriedenheit
11/18/2022Anonymously
Krebs Glas Lauscha GmbH Comment from Krebs Glas Lauscha GmbH:
Dear Sir or Madam,

Thank you for your positive feedback and for taking the time to rate Krebs Glas Lauscha GmbH.

We are especially pleased that you like our selection of glass Christmas tree ornaments and that you find what you are looking for every year.
We would like to thank you for giving us the highest rating in all categories.

We look forward to welcoming you back to our online store or factory outlet soon!

With kind regards
Your Krebs Glas Lauscha GmbH
1,032 Reviews from
5 other sources
4.74 out of 5
Excellent
5.00 out of 5
Excellent
12 reviews on Etsy
 
04/13/2024
4.90 out of 5
Excellent
562 reviews on Amazon
 
02/20/2024
4.80 out of 5
Excellent
46 reviews on Facebook
 
03/28/2024
4.50 out of 5
Excellent
410 reviews on Google Maps
 
04/10/2024
4.00 out of 5
Good
2 reviews on eBay
 
06/09/2022
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All reviews and experiences about Krebs Glas Lauscha GmbH are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 05/30/2022  |  Last update: 04/13/2024   |  Report profile

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