Since June 2014 I am working successfully as a Coach at the Kikxxl GmbH in Dortmund, Germany. My field of work is mostly the training and Coaching of our Agents. Also I am responsible for a team of 12 Customer Service Agents. The operating range... is from customer recovery, up- and crossselling in the B2C area for a big german company in the field of communications.
I possess both, a completed training as a foreign sales clerk, as well as a completed training as ab assistant for media and information services. Though my former employments at QVC and the Jobcenter I excell in the field of customer care, either via phone or in person. In my previous jobs I have, among other thingsm the performed these tasks:
• Customer Care ( included complaint management )
• Professional and personal guidance of employees
• Coaching staff and identifying personal training needs
• Conducting employee interviews
• Creating of training material
• Inquiry and tracing of project metrics
Profile active since 07/15/2015 | Last update: 06/26/2017
| Report profile
More transparency and security while looking for competent professionals
Authentic customer opinions
Take advantage of other customers' experiences: ProvenExpert's authenticated customer reviews can help you choose the right product or service.
Effective customer feedback
ProvenExpert allows the entire service spectrum of a company (e.g. customer service, consulting) to be reviewed. This way you get a detailed overview of your service quality in all areas.
ProvenExpert is free, independent, ad-free, and neutral. Customers make reviews of their own accord — their opinions are not for sale. And the content of reviews cannot be influenced by money or by any other means.
A good reputation is the world's best form of advertising!
88% of all consumers trust online reviews just as much as they do personal recommendations.
Let ProvenExpert give your business a boost with the best advertising in the world: the opinions of satisfied customers.
However, should you feel that a review is in violation of our guidelines, you can submit a request to have the review assessed by the ProvenExpert quality assurance team by using the following contact form.