With seven strong principles to a happy service team and service that your customers really need
Do you want to offer services and products that your customers love? At the same time, do you want to do justice to the people in your company and... give each individual the best framework for working successfully on their own responsibility? So you want to balance successful service management with trust in the people involved?
Then we should talk, because this is exactly what I and my team have been helping our customers to achieve for over 20 years.
What I really appreciate about Martin Beims is that he is an absolute professional in his field.
This is what distinguishes the team at aretas GmbH in general. The management of aretas has managed to gather specialists on every topic under one roof.
Martin has dedicated himself to the topic of IT Service Management. Especially if companies today really want to live the customer centricity approach, then they also have to deal with the topic of service management.
I got to know and appreciate Martin as a real expert in a joint project. Martin's advantage is that his project experience means he is also very good at picking up on the interfaces besides IT.
His obliging and humorous manner, his expertise and his problem-solving skills convince even the toughest doubters. Both within IT and outside. He manages to sell the vision and the opportunities in change processes to win allies for the opportunities. Yes, with Martin you can not only tackle projects, but also bring them to a successful conclusion.
In this respect, he is not only a focused consultant, but a true partner & coach. in the project. Especially when things get a bit stormy in the project, Martin is the "rock in the stormy surf". Managers & project staff will appreciate Martin especially in these moments.
Working with Martin Beims is professional and personally very pleasant.
He is a coach who can adapt very quickly to his client's circumstances and always acts at eye level.
Therefore, stakeholder management can also be emphasized in addition to his proven sound process consulting.
Through the interaction in process design with the customer, it is possible for the customer to participate from Martin Beims' experience in the form of "training on the job".
In addition, he perfectly understands how to incorporate existing tools / frameworks for service management (e.g. ITIL) as such, without publicizing this as a rigid dogma. The customer benefit is also in the first place.
For these reasons we can explicitly recommend Martin Beims.
I have come to know Mr. Beims as a competent partner who delivers what he promises. When it comes to service innovation and change management, he is a valuable partner with strong implementation skills. Thank you for that! Kurt Schroeder
Martin Beims stands for service. Through and through. He deals with each case individually, personally and sympathetically. I can recommend him without reservation and look forward to seeing him again soon!
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Profile active since 01/15/2019 | Last update: 07/29/2022
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