In the current case, an insurance change including cancellation was completed and I gave the broker order, but never saw the cancellation. Then the old insurer still debited premiums and then came the answer that the consulting service had nothing to do with the canceled insurance.
I think, however, that a consultation should not only include the conclusion, but also the comprehensibility of a cancellation.
This means that the advice was good, but there were gaps in the implementation.
Show original
Translation