I have purchased vegan shoes from Noah for some time. The Noah team is professional, friendly and helpful. My queries get answered clearly and promptly. In early April, I sought a clarification on the size of a particular shoe model - and I received a prompt and friendly reply from Susanne Ramirez. Thereafter, I proceeded to purchase 4 pairs of shoes. The Noah Team ensured I can receive the shoes in the quickest manner. The shoes arrived in Singapore quite fast - but UPS, Singapore, had an oversight issue which Susanne alerted me quickly. But the shoes were eventually delivered to me in good condition.
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Translation
Unfortunately, we have no influence on customs fees. In Canada the duty-free limit is relatively low. It is possible that it was set higher in the past.