DB Autohaus Cloppenburg

I would not recommend DB Autohaus to anyone. When I asked for a briefing on the car at the handover, the only answer I got was "You can read all about it in the manual".
I am in daily contact with customers myself and cannot afford such an unacceptable answer.

We have been a customer for years
and have now bought 3 cars from you.
We very much regret that the workshop is closed or can no longer be used by us.

Super service and always friendly

We bought a Ford Focus. After picking up the car, we unfortunately noticed a few days later that the air conditioning is broken. So we bring the car to the workshop for inspection. The promised return in the course of the day did not happen, so I had to call the dealership myself in the evening. The air conditioning compressor was broken and had to be replaced. The Sevicemitarbeiter informed me that the car suddenly still has an extended factory warranty and we have to pick up the car again and bring it to an authorized Ford workshop for repair. When we bought the car, nothing like this was ever mentioned. After complaining several times, the employee passed the phone to his colleague, who told me that the defective part had been ordered and would be installed. The vehicle was then repaired and when we picked it up, we were bid farewell with the words: "We have checked again, that car really still has an extended Weksgarantie and next time you go straight to a Ford dealer."
After consultation with an automotive expert from TÜV-Süd, the functionality of the air conditioning system should have been checked by the dealership during delivery. This did not happen and we were sold a defective vehicle. In the end, we are stuck with the travel costs (a total of 6 trips of 75 km each) for the repair, since the extended factory warranty was never mentioned in the sales talk.
In summary, the dealership is not to be recommended and our next car will definitely be bought elsewhere.

Only on my last mail, I have received no more answer also no absence note. I asked if they could not send me the vehicle title regardless of the status of the repair work, because I came to work badly without a car. There came no more answer.

I have been very satisfied with the workshop for 30 years now. The only regret is that the company is no longer an Opel authorized workshop.

I was not informed about the damage to the bumper and the sliding door. After the customer discovered the damage (complete painting of the bumper), it was presented as faulty preparation of the vehicle. The damage was recorded in Bad Salzuflen and a justified complaint was made to the reconditioner. The result is open!