enerix Dresden - Photovoltaik & Stromspeicher

Hello Marc J.,

thank you very much for your feedback.

As I have already informed you personally by email, after reviewing our current inquiries, there is only one -your- case where the created conception has not yet found its way to the interested party.

We create customer-specific concepts, where it is part of our standard to personally record the concrete conditions on site, as well as to personally explain the concept we have created free of charge for the interested parties. This approach has been explicitly appreciated by all our customers so far. We do not create and send all-round package offers, but rather create a concept that is as modular as possible, which, among other things, leaves the customer open to possible changes in the future. This is explained by us in detail, including possible options and alternatives, in person.

Two weeks after the personal on-site visit, we contacted you by telephone to arrange a joint meeting to present our concept. Unfortunately, due to several weeks of absence, it was not possible for you to propose an appointment until today. Until today there was and there is not a single proposal from your side for a possible personal discussion of the conception. If you are no longer interested, this will of course be accepted on our part. However, as we have already been informed personally, we feel that the evaluation you have given is unfair, since we have spent several hours of time on your project so far and have now been waiting for your proposed appointment since then. As already explained, we are very happy to present our concept to you in person.

Best regards

Thomas Füssel