Vis-à-Vis24 GmbH & Co. KG

Mrs. Straub was our contact person for all inquiries and needs. She is a very
competent and courteous employee. We feel we are in very good hands and she
always has an open ear for our problems.
Very happy to come back again and again.
Ingeborg Kraus

Very good advice and support with questions. Problem-free change of caregiver. Fixed contact person.

I thank Mrs. Candea for the competent support!

I work professionally as a legal guardian with Vis a Vis and so far I can only praise them. Even in the most difficult circumstances, the employees, especially Ms. Straub, pull out all the stops to find a workable solution.

I would like to express my sincere thanks for the good cooperation with the 24-hour service of Vis-a-Vis 24. All employees are friendly, accommodating, especially Mr. Pavlidis, who always has an open ear for our concerns and helpfully tries to meet our wishes. (5 stars)
By the way, we have already recommended your agency several times.
With kind regards
H. Scharpf

Requests are handled immediately with expertise by the account manager Mrs. Straub and the best solution is worked out in very friendly conversations. I am very satisfied and grateful that I have found this Unterstuetzng , which makes my home life much easier by choosing the good care staff.

Performance and support from Mrs. Straub very good

The good selection of accomplished and empathetic forces with very good budgetary skills .

The support provided by Ms. Straub is particularly noteworthy. She is very competent, always available and finds a solution to problems immediately.

In none of the three Romanian caregivers placed did the certified language skills even come close to matching the actual language level. Numerous other skills and task profiles (household management, healthy, varied cooking, cleanliness in the living environment, light gardening, etc.) also fell far short of completely realistic expectations. The price-performance ratio is not coherent!

To regulate the contractual relationship for care between the elderly and the foreign caregiver in such a way that neither side runs the risk of being disappointed is difficult in my opinion. Here I have experienced the company Vis-à-Vis24 as very helpful, the given contract regulates the things in my opinion balanced and both sides always have competent contact persons in case of arising questions. Caregivers were also very quickly mediated and have done a very good job. I cannot judge what happens when there are real difficulties with the care service and conflicts arise. The fact that this did not happen in our case is also due to the fact that everything was well regulated, see above.

In addition to the personal, friendly service, I was particularly impressed by the flexibility in making challenging personnel decisions.

The staff is nice and attentive. Our experience was pleasant and satisfying. We recommend the use of their services.

The complete service is absolutely top. Starting from the consultation to the affirmation of the relatives in need of care. Very attentive staff that responds to concerns.

In the event of requests for changes, the company responds immediately, and care is taken to ensure that customers receive optimal service.

We are absolutely satisfied in every respect.

Thank you! We need you!

Dear Sir or Madam,

Actually, I did not want to participate in the survey. I find it strange to answer questions without knowing whether it is an internal survey and what its purpose is. (I also find it strange that you publish answers on your website without further consultation; we always discuss such citations with those involved). Now you asked again and well, I do not want to evade.

At the beginning of the care we were very satisfied. In the meantime, I find the agency's commitment has waned. I fear that they have too many orders to ensure the personal reference that existed at the beginning. (Quasi personal, exact matching).
Each caregiver comes from a different Romanian agency. Although we repeatedly emphasized that we could not put a smoker with Papa, we were repeatedly offered staff who smoked, the reason being "only a little", "they can smoke outside".
At arrival and departure dates we had to clarify again and again, the agency has not done this in the self-appointed time margin or then wanted to know, for example, from me whether the caregiver could not stay longer, although the announcement of this force was clear: no extension possible.
Do not misunderstand me. We are happy with the people who have been placed and are glad to have the option of home care. The people who came to us are great people and we really appreciate their work. - So we very much hope that Cecilia Lupea will come to us again in the next rotation and then maybe we will get into the originally planned rhythm of two caregivers coming in rotation. (Cecilia is an angel, our father wishes it very much, and firmly assumes that she will come to him again).

Many greetings Claudia Horn

It would be good to get immediate feedback if caregivers are unhappy with something that we may be able to remedy.