Service-Group.swiss

Swiss-ServiceCenter.ch / Customer service for household appliances in Switzerland

Contact information
Swiss-ServiceCenter.ch - for household appliance service and repairs
throughout Switzerland.
With fast and cost-effective customer service.
...

Contact information

Service-Group.swiss
Lilienweg, 13
5113 Holderbank
Switzerland
Directions

Contact person
Dominic Kuchen

91% Recommended
Excellent (4.50)
Cost-performance ratio
Good (3.99)
Top competencies

Customer satisfaction

3.87 out of 5
15 Reviews

Timeliness

4.20 out of 5
10 Reviews

Engagement

4.33 out of 5
9 Reviews

266 Reviews on ProvenExpert.com

4.44 out of 5
Good
4.75 out of 5
Excellent
Recommendation
Customer review & rating for:
Reparatur an Ihrem Haushaltgerät
02/10/2024W.
5.00 out of 5
Excellent
Recommendation
Punctual, pleasant, efficient, courteous, friendly, personally explained!!!
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Customer review & rating for:
Reparatur an Ihrem Haushaltgerät
02/06/2024Kurt H.
1.00 out of 5
Poor
Appointment was agreed between 13h and 15h and we kept the time free.
The installer appeared only at 15:45, without telephone notification of a delay.

The service was limited to opening the tumbler (remove 8 screws), look inside, close without screwing the tumbler. No repair. For this, 30min were charged. In our view, this is unserious and unjustifiable.
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Customer review & rating for:
Reparatur an Ihrem Haushaltgerät
08/14/2023Anonymously
Service-Group.swiss Comment from Service-Group.swiss:
Good day Mr. Staub

In spite of the many positive feedbacks
even single cases of negative feedback is a good feedback for us, it shows us if something has not been done according to our quality standard.

Unfortunately, you have not responded to our messages and offer for repair or replacement device, we could not reach you by phone.

The order was actually not yet completed for us, but since we have not received any feedback, we have completed the order and charged our expenses.

Too bad you have not contacted us before to find a solution together.

The agreed date was correct and kept according to our schedule.

Our service would be free of charge with a replacement device.

Kind regards
Swiss-ServiceCenter Team
5.00 out of 5
Excellent
Recommendation
Thank you for the quick service call and tips on the dishwasher.
The service technician was very friendly and helpful.
Best thanks.
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Customer review & rating for:
Reparatur an Ihrem Haushaltgerät
08/04/2023Anonymously
5.00 out of 5
Excellent
Recommendation
Very prompt and competent service! Everything explained well and the assembly of the refrigerator top!
THANKS!
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Customer review & rating for:
Reparatur & Service an Ihrem Haushaltgerät bei Swiss-ServiceCenter.ch
06/29/2023Anonymously
5.00 out of 5
Excellent
Recommendation
The mechanic could also have stated: "Unfortunately, there is no spare part for your older model, I advise you to buy a new one!"
But he repaired improvisationally and it works. Chapeau!!! And not self-evident! He also gave explanations about wear and functions that serve us. The dishwasher door "runs" again and a new machine is to be envisaged in the medium term.
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Customer review & rating for:
Reparatur an Ihrem Haushaltgerät
03/08/2023Anonymously
4.75 out of 5
Excellent
Recommendation
That they repaired my oven Electrolux year 2000
was repaired and not told that it was an old appliance and that there were no more spare parts for it.
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Customer review & rating for:
Reparatur an Ihrem Haushaltgerät
02/07/2023Anonymously
5.00 out of 5
Excellent
Recommendation
Fast and competent problem solution, gladly again!
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Customer review & rating for:
Reparatur an Ihrem Haushaltgerät
11/21/2022Anonymously
5.00 out of 5
Excellent
Recommendation
Very nice service technician, very speditiv

Thank you very much
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Customer review & rating for:
Reparatur an Ihrem Haushaltgerät
11/16/2022Anonymously
5.00 out of 5
Excellent
Recommendation
Simple, fast and not even that expensive! PERFECT
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Customer review & rating for:
Reparatur an Ihrem Haushaltgerät
10/20/2022Anonymously
5.00 out of 5
Excellent
Recommendation
Fast, competent and reliable - simply perfect!
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Customer review & rating for:
Reparatur an Ihrem Haushaltgerät
09/26/2022r.
5.00 out of 5
Excellent
Fast, reliable and uncomplicated processing
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Customer review & rating for:
Reparatur an Ihrem Haushaltgerät
08/15/2022Hauenstein M.
5.00 out of 5
Excellent
Recommendation
After the failure of our refrigerator we were very happy about the prompt support.
Measurement ,quote and installation of the new unit within a few days.
Good advice and clean installation on site.
In case of another need, gladly again.
A big thank you to Mr. Kuchen / Kuchen Household Appliances
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Customer review & rating for:
Reparatur an Ihrem Haushaltgerät
06/20/2022Reto S.
5.00 out of 5
Excellent
Recommendation
Simple and efficient registration via the Internet. Promte response and with desired dates next day repair executed. that's what I call service Stader Nick
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Customer review & rating for:
Reparatur an Ihrem Haushaltgerät
06/15/2022Nikolaus S.
5.00 out of 5
Excellent
Recommendation
As for many years, Service-Group.swiss, represented by Kuchen-Haushaltgeräte, Holderbank, has provided a flawless, individual and extremely reliable service
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Customer review & rating for:
Reparatur an Ihrem Haushaltgerät
05/26/2022Otto E.
5.00 out of 5
Excellent
Recommendation
Congratulations you have with Mr. Kuchen a very nice and very good mechanic I will recommend your company very gladly.
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Customer review & rating for:
Reparatur & Service an Ihrem Haushaltgerät bei Swiss-ServiceCenter.ch
05/23/2022Regli A.
5.00 out of 5
Excellent
Recommendation
Fast appointment received, service very good, I am very satisfied!
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Customer review & rating for:
Reparatur an Ihrem Haushaltgerät
05/14/2022n.
5.00 out of 5
Excellent
Recommendation
Am absolutely satisfied because a professional did the repair with great expertise .
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Customer review & rating for:
Reparatur an Ihrem Haushaltgerät
04/14/2022Pia v.
5.00 out of 5
Excellent
Recommendation
friendly service man, moreover on time as agreed
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Customer review & rating for:
Reparatur an Ihrem Haushaltgerät
04/05/2022Anonymously
4.75 out of 5
Excellent
Recommendation
Personal, very fast, very friendly, gladly again
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Customer review & rating for:
Reparatur an Ihrem Haushaltgerät
02/09/2022Ruedi E.
31 Reviews from
6 other sources
4.50 out of 5
Excellent
5.00 out of 5
Excellent
2 reviews on local.ch
 
04/11/2019
5.00 out of 5
Excellent
1 review on Facebook
 
02/17/2019
5.00 out of 5
Excellent
1 review on Google Maps
 
02/09/2024
5.00 out of 5
Excellent
1 review on Google Maps
 
06/12/2023
4.60 out of 5
Excellent
24 reviews on Google Maps
 
03/01/2024
2.00 out of 5
Fair
2 reviews on Google Maps
 
02/20/2024
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All reviews and experiences about Service-Group.swiss are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 02/17/2019  |  Last update: 03/18/2024   |  Report profile

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