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telegra GmbH

Name: telegra GmbH
Address: Oskar-Jäger-Straße 125, Köln, 50825, de
Telephone: +49 800 1004080
Rating: 4.92

Callcenter Software, Telefonanlage, ACD, Voice Bot, Business Telefonie

4.92 out of 5

Excellent

3 Reviews

of which
1 Review
from 1 other source

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Contact information

Sie suchen nach einer Callcenter-Software (ACD) für Telefonie, die sich problemlos in Ihr vorhandenes CRM- oder Helpdesksystem integriert und mit jeder Telefonanlage funktioniert?

Unsere Cloud ACD kann ganz einfach per PlugIn in Salesforce, Freshdesk oder Zendesk integriert werden. Oder über die API ganz individuell an andere Systeme.
...

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Contact information

telegra GmbH

Oskar-Jäger-Straße 125

50825 Köln

Germany

Directions

Contact person
Markus Lehmann

+49 (0) 800 1004080
Send email
Arrange an appointment
Legal notice

Websites & Profiles

https://www.telegra.de

100%
Recommended

on ProvenExpert.com

5 stars 2

4 stars 0

3 stars 0

2 stars 0

1 star 0

Quality

5.00

Value

4.94

Services

4.94

Implementation

4.50

Consulting

5.00

Customer service

Excellent (5.00)

Cost-performance ratio

Excellent (4.50)

Top competencies (Based on 41 competencies)

Top competencies

Professionalism

5.00 out of 5

1 Reviews

Situation analysis

5.00 out of 5

1 Reviews

Diligence

5.00 out of 5

1 Reviews

Quality

Excellent

details

Professionalism (1)

Excellent

Customer focus (1)

Excellent

Efficiency (1)

Excellent

Creative impulse (1)

Excellent

Customer satisfaction (1)

Excellent

Project success (1)

Excellent

Sustainability (1)

Excellent

Customer loyalty (1)

Excellent

Value

Excellent

details

Reliability (1)

Excellent

Timeliness (1)

Good

Cost adherence (1)

Excellent

Cost optimization (1)

Excellent

Problem solving (1)

Excellent

Engagement (1)

Excellent

Customer support (1)

Excellent

Additional services (1)

Excellent

Services

Excellent

details

Range of services (1)

Excellent

Expertise (1)

Excellent

Holistic approach (1)

Excellent

Concept (1)

Excellent

Documentation (1)

Good

Professional demeanor (1)

Excellent

Appreciation (1)

Excellent

Bond of trust (1)

Excellent

Implementation

Excellent

details

Turnaround (1)

Excellent

Productivity (1)

Excellent

Project completion (1)

Excellent

Diligence (1)

Excellent

Transparency (1)

Excellent

Monitoring (1)

Excellent

Quality assurance (1)

Excellent

Availability (1)

Excellent

Flexibility (1)

Excellent

Consulting

Excellent

details

Problem comprehension (1)

Excellent

Needs assessment (1)

Excellent

Customer requests (1)

Excellent

Situation analysis (1)

Excellent

Objectivity (1)

Excellent

Recommended actions (1)

Excellent

Decision making (1)

Excellent

Communication (1)

Excellent

Customer service

Excellent

details

Problem solving(1)

Excellent

Approachability(1)

Excellent

Flexible opening times(1)

Excellent

Business hours(1)

Excellent

Waiting times(1)

Excellent

Business premises(1)

Excellent

Furnishings(1)

Excellent

Transport connection(1)

Excellent

2 Reviews on ProvenExpert.com

4.88 out of 5

Excellent

2 Reviews

4.95 out of 5

Excellent

Recommendation

Zunächst konnte ich mir nicht vorstellen, eine IVR so relativ einfach für unseren Zweck zu bearbeiten. Alles in deutsch und logisch aufgebaut. KIT ist sehr gut handhabbar.
Dazu kam, dass von uns gewünschte Anpassungen seitens Telegra schnell und für uns aufwandsfrei erledigt wurden. Dabei ist KIT auf einem hohen Niveau sowohl bei der Spracherkennung und Transkribierung, als auch bei der eigenen Sprache.
Was uns nicht von vornherein klar war, war die Tatsache, über die eingestellten Anliegen auch für uns wertvolle Statistiken darüber zu bekommen, welche Anliegen unsere Anrufer wie häufig haben. Neben der Vorqualifizierungen der Gespräche wurde das zu einem besonderen Nutzen für unser Unternehmen.
Die Zusammenarbeit mit Telegra ist beispielhaft und statt nur ein sehr gutes Produkt anzubieten, bot Telegra zusätzlich noch einen Workshop für uns Kunden an, in dem es um Kommunikation speziell für KIT ging - also BOT zu Mensch.
Ganz klar - fünf Sterne!

Quality 5.00

Value 4.88

Services 4.88

Implementation 5.00

Consulting 5.00

Customer service

Excellent (5.00)

Cost-performance ratio

Excellent (5.00)

Customer review & rating for:

telegra GmbH

View rating

Review and rating for

telegra GmbH

12/20/2019Henry K.

4.80 out of 5

Excellent

Recommendation

Super Beratung und schnelle Reaktion! Sehr hilfsbereite und kompetente Mitarbeiter.

Quality 5.00

Value 5.00

Services 5.00

Implementation 4.00

Consulting 5.00

Customer service

Excellent (5.00)

Cost-performance ratio

Good (4.00)

Customer review & rating for:

telegra GmbH

View rating

Review and rating for

telegra GmbH

12/04/2019Anonymously

1 Review from 1 other source

5.00 out of 5

Excellent

02/07/2019

1 Review from
1 other source

5.00 out of 5

Excellent

1 review on Google

02/07/2019

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All reviews are the subjective opinions of those who compose and submit them. | The profile owner is responsible for the contents of this page | Profile active since 12/02/2019 | Last update: 12/20/2019 | Report profile

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telegra GmbH

Callcenter Software, Telefonanlage, ACD, Voice Bot, Business Telefonie

What's on offer

Contact information

Websites & Profiles

Top competencies (Based on 41 competencies)

Professionalism

Situation analysis

Diligence

2 Reviews on ProvenExpert.com

1 Review from 1 other source

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