Unterstützung bei der Entwicklung eines service- und businessorientierten Leistungsportfolios | Beratung, Gestaltung und Implementierung schlanker Serviceprozesse nach LeanSixSigma und ITIL V3 | Sicherstellung hoher und stabiler Servicequalität... | Definition und Implementierung der klassischen IT-Service Support-Prozesse (Incident, Problem, Change Management, etc.) | Support bei Planung, Aufbau und Steuerung eines Service Desks / Competence Centers
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