Our name stands for trust / security / fairness. These are the three core values by which versifair's consultants want to be measured in their daily dealings with their clients.
For a versifair client, trust results from the knowledge that his... consultant actively approaches him when it seems necessary. Furthermore, from the experience that the client can rely on the consultant's punctuality and reliability, as well as on his forward planning and timely information.
A versifair client experiences security from the comprehensive service that his consultant provides for him as well as from his clearly noticeable professional competence and individual adjustment of his insurance portfolio. In addition, of course, from the experience that his consultant stands up for him to insurance companies, is on his side and gets the best possible for him.
The versifair client is most likely to feel fairness when he experiences that his advisor does not sell commission-driven, but provides needs-based advice, even if this advice is not the most financially optimal solution for versifair.
The reason for such a fair treatment of the customer is that we at versifair have recognized the simple fact that it always pays off more economically for us to earn little from a satisfied customer for years than to earn a lot once and then lose him. A satisfied customer ensures that other customers will hear from us, which in turn means more money for us.
A versifair consultant treats his client as he would like to be treated. He sees his client as a person who has entrusted him with the mandate to take care of his insurance needs in the best possible way, actively and competently.
A versifair advisor behaves like a responsible doctor behaves towards his patients - only that this is not about maintaining health, but about maintaining and securing the standard of living.
Most insurance products require explanation and interpretation, and it is absolutely clear that a customer needs individual advice from a competent person here, not a machine.
versifair focuses on these products in need of explanation from the beginning of the cooperation with the client and helps to find the right choice with the right sense of proportion.
The support does not end after the deal, but only begins to take effect here. After all, the customer's needs naturally change over time and must be regularly reviewed and adjusted. New insurance solutions that regularly appear on the market must be taken into account in this review. The same applies to changing legal regulations that directly affect the customer. Furthermore, insurance companies also regularly change their behavior in dealing with customers or the way they handle claims settlement over the years. These changes also have an impact on the customer experience and must be actively monitored and taken into account.
Especially in the event of a claim, the competent support of a competent advisor often makes a valuable difference to the experience of buying insurance cover from a machine without this advisor.
In response to my request, I very quickly received a concrete selection of insurance offers. At the same time, I was offered a short-term appointment to discuss my evaluation of the offers. The offers were very transparent and easy to compare. The telephone conversation with Mr. Winterberg was also very factual and informative. All my questions were answered competently. I also received information about peculiarities of residential building insurance that were new to me. My pre-selection was confirmed and at no time did I feel manipulated or pushed into a specific offer. It was an open and pleasant conversation that one would wish for more often.
I found Mr. Winterberg to be a very competent and friendly employee.
All the suggestions he made were individually tailored to my needs. The telephone and written contact was always prompt and without complications.
I was very satisfied with Mr. Winterberg's advice. We dealt with the essentials and I received what I consider to be important tips and advice from Mr. Winterberg on how not to include unimportant and irrelevant risks in the insurance.
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Profile active since 11/30/2016 | Last update: 12/04/2023
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