Vielitz GmbH

Hello Mr. Hofmann,

thank you for your review and that you took the time to do so!
Have fun with the machine.
With kind regards,
Henning Vielitz
Vielitz GmbH

Good day,

Thank you very much for the feedback.
Frankly, the stretch film has been bothering us for a long time and we are looking for an alternative. Something that really holds up doesn't exist in this regard according to the packaging suppliers.
However, if you have an idea, we will be happy to listen to it. It may also be a somewhat more expensive solution.
For parcels, for example, we have been using corrugated cardboard instead of bubble wrap for years - it works perfectly!

Have fun with the machine. Please contact us if you need spare parts or similar. We will be glad to help you!
MfG
Henning Vielitz
Vielitz GmbH

Dear customer, dear customer,

thank you very much for the 5 star rating. We are very pleased if you are satisfied.
Have fun with the machine. Just contact us if you need spare parts or similar in the future.
With kind regards,
Henning Vielitz
Vielitz GmbH

Dear customer,
thank you for the nice rating with 5 stars.
Have fun with the machine.
If you have any questions about the machine, just get in touch. We will be happy to help you.
With kind regards,
Henning Vielitz
Vielitz GmbH

Dear customer,
thank you very much for your positive evaluation! We wish you much pleasure with the machine.
Yours sincerely,
Henning Vielitz
Vielitz GmbH

Dear customer
Thank you very much for your positive evaluation. We wish you continued enjoyment with the machines.
If you have any questions in the future, please do not hesitate to contact us.
With kind regards,
Henning Vielitz
Vielitz GmbH

Dear Mrs. Mayer,
thank you very much for the positive evaluation. Have fun with the purchased machine.
Indeed, the instructions need to be revised "somewhat", we have noted down directly for Q1 2022 after the conversation. Now and then you need a push in the right direction. Thank you.
MfG
Henning Vielitz
Vielitz GmbH

Dear lady, dear sir,
thank you very much for the positive evaluation. Have fun with the purchased machine.
If you have a comment or problem in the future, just get in touch. We will be glad to help you.
MfG
Henning Vielitz
Vielitz GmbH

Good day,
Thank you very much for the positive review.
Often our bale tongs are mistaken for others. We have a very high wall thickness and thicker tubes than almost all tongs on the market. This brings a very high stability at a low additional price.
If you have any questions in the future or need another machine, just get in touch.
With kind regards,
Henning Vielitz
Vielitz GmbH

Dear Customer,

unfortunately, the cylinder supplier had delivered a cylinder for the bale tongs with a defective seal on the piston base. This was not discovered during trial run, but only under load. Cylinder problems are very unusual, but unfortunately occur every 3-5 years in individual cases and are also practically never seen in the factory when the cylinders are delivered.
We apologize for the inconvenience, but despite the small glitch we are very pleased that you still recommend us with 5 stars. We also generally publish reviews where things did not go completely smoothly, because ultimately it shows that we react quickly and professionally even with these enormously rare problems. Thank you very much for your review.
With kind regards
Ben Vielitz
Vielitz GmbH

Dear Customer,

thank you very much for the positive evaluation and feedback! You are welcome to contact us again. We are very pleased when customers think of us again when making a purchase, as this is huge praise for us.

With kind regards,
Henning Vielitz
Vielitz GmbH

Dear buyer,

thank you for recommending us and rating our quality, offer and service with 5 stars.
With kind regards
Ben Vielitz
Vielitz Ltd.

Dear customer,
we are pleased with your very good rating and recommendation. Thank you also for taking the time to write a comment. This will be very helpful to future prospective customers. If we have any questions about operation, maintenance, etc., we will be happy to hear from you again.
With kind regards
Ben Vielitz
Vielitz GmbH

Dear buyer,
thank you for your recommendation and your good review. Thank you for taking the time to write your review.
With kind regards
Ben Vielitz
Vielitz GmbH

Dear buyer,

our goal is always the best possible advice, quality and purchase processing. We are very pleased that you have confirmed the achievement of our goal with a recommendation and a consistent 5-star rating.
Thank you very much for this.
With kind regards
Ben Vielitz
Vielitz GmbH

Dear customer, dear customer,
thank you very much for the positive evaluation of us and the riding arena planner.
If you have any questions about the Riding Arena Planner in the future, just get in touch.
The missing parts will be delivered soon as discussed.

With kind regards,
Henning Vielitz
Vielitz GmbH

Dear customer, dear customer,
Thank you very much for the positive evaluation. I was happy to pass on the praise to my colleague!
If you have any questions about the machine in the future, just get in touch. We will then be happy to help you.

Yours sincerely,
Henning Vielitz
Vielitz GmbH

Dear Customer,
thank you very much for the positive feedback and the nice words. Have fun with the machine!
If you have any questions about its use or maintenance in the future, please do not hesitate to contact us. We will then be very happy to help you.
Yours sincerely,
Henning Vielitz
Vielitz GmbH

Dear customer,
Thank you very much for the positive evaluation and recommendation. We are very pleased if the contact and advice was friendly.
We wish you continued pleasure with the machine.
Yours sincerely,
Henning Vielitz
Vielitz GmbH

Dear buyer,
we thank you for your good evaluation and for your recommendation.
We currently use hoses in a standard length on our timber grabs with pallet forks, which, based on our experience, fit well over 90% of customers. In individual cases, of course, it can always be that the tractor connections are further away, as in your case. The customer then takes his own extensions, or we supply longer hoses on request according to customer specifications. Both solutions will be more or less the same price. If we were to supply the hoses longer and longer, the hoses that are much too long could get stuck and destroyed. As a gesture of goodwill, we will credit your hose extensions to help you out.
Regarding the holding arm, we would like to point out that the lower holder is lockable with slotted holes and the upper holder is lockable with a set screw. Please check if these are adjusted accurately, then the arm is fixed.
For questions we are of course also after the purchase at your disposal.
With kind regards
Ben Vielitz
Vielitz GmbH