Zickt is a customer communication platform built for growing support teams. We bring every customer conversation — web chat, email, and website forms — into a single unified inbox that lives inside Slack. Your team replies from the tool they... already use every day, so answers go out in seconds instead of minutes, and nothing gets lost between dashboards, inboxes, and shared email accounts.
What makes Zickt different:
- **Slack-native**: Most help desks ask your team to learn a new interface. Zickt does the opposite — every conversation arrives as a threaded Slack message, and replies sent in Slack go straight back to the customer. No context switching, no tab juggling.
- **True multi-channel**: Web chat, email, and form submissions all land in the same inbox, with full conversation history and customer context attached. Customers can start a conversation anywhere and continue it anywhere.
- **Smart routing**: Incoming conversations are automatically assigned to the right team or teammate based on channel, keywords, or customer attributes. Urgent issues reach the right person without manual triage.
- **Customer context on every reply**: Complete conversation history, custom fields, and linked company profiles sit alongside the active thread, so every agent has the context they need to respond well on the first try.
- **Built-in collaboration**: Private notes, @-mentions, assignments, and clean handoffs are all invisible to the customer — your team coordinates behind the scenes while the customer sees one smooth conversation.
- **Unlimited seats, conversation-based pricing**: We charge for conversation volume, not per agent. Bring your whole company into customer conversations without worrying about per-seat costs.
- **15-minute setup**: Connect Slack, drop the chat widget onto your site, forward your support email, and start responding immediately.
Zickt is used by growing SMBs and support teams who have outgrown shared inboxes but don't want the complexity, learning curve, or per-seat cost of Intercom or Zendesk. If your team already lives in Slack and you want customers to get faster, more personal replies without reshaping how your team works — that's what we're built for.
Customer support softwarehelp desklive chatshared team inboxSlack help deskemail supportmulti-channel customer communicationchat widgetIntercom alternativeZendesk alternative
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