Zugprofi

The name Zugprofi says it all here. You can't advise your customers any better, all possible questions are answered or clarified immediately. And the elaboration of the itinerary, the written schedule, the helpful tips and the references to interesting alternatives were extraordinarily professional and extremely helpful for us as customers. The purchase of a guidebook can be saved in view of this extensive elaboration, but I would have liked to have the whole thing as a PDF file.

Our trip was immediately created on individual travel dates and travel wishes and the processing was hassle-free. Anytime again with the train professionals!!!

Super advice and organization. Simply perfect 👍

We were first 2020 with Zugprofi in Zermatt and in St. Moritz and were then very excited about the trip. Everything has fit and also during the trip we were then well cared for when there were questions. So back then 5 stars.

Therefore, we booked another trip through Zugprofi from September 5-16, 2022. It was 4 nights in Davos - 2 in Zermatt - 2 in Wengen (our wish instead of Mürren) - 1 additional day in Grandhotel Giessbach at Lake Brienz (recommendation Zugprofi as a special highlight at a super expensive price) - and 2 nights Lucerne. While the stay in Davos was relatively long and relaxing, the rest of the trip was stress and hustle. You couldn't really take advantage of the scenery and the amenities of the hotels because after a maximum of 2 nights it was back to packing suitcases, heading to the train station, heaving luggage onto the train and off to the next hotel. That's not really relaxing for older people like us.
The night in the Grandhotel Giessbach at the Lake Brienz could have been spared, because you can also come there as a day tourist. But if you want to stay there, you should spend several nights there to take advantage of the included excursions and amenities of the hotel. A company specializing in such trips should know this and take it into consideration.
It would have been better to add the 2 nights in Lucerne to the stays in Zermatt and the Bernese Oberland. Since only a few mountain railroads could be used for free, especially in the Bernese Oberland, information in advance about which pass is worthwhile to get to the Jungfraujoch, for example, would have been important and helpful. All in all, would have been on this trip fewer stations clearly more in terms of recreation and enjoy the beautiful landscapes.
Unfortunately, the communication during and after the trip with Zugprofi was also underground. We received no response to critical comments / inquiries during the trip and also our critical comments on the travel concept after our return were initially not answered and then tersely dismissed with the indication that we should look for another tour operator. This is no way to deal with customers!

In September we made our first train trip through Switzerland, it was a great trip with the Glacier Express and the Bernina Express. Thanks to the team of the train professional we had a very good trip description. Everything went well and we had a super nice time, with the best weather.

Even without traveling in a group with personal guidance, one was always sufficiently informed and was able to carry out the planned or proposed excursions on time. The hotel accommodations were easily accessible, functional with pleasant, not excessive comfort and partly with unexpected wellness offers.

Perfect planning

When booking the trip competent and very friendly advice !

competent and prompt advice on detailed questions

We were very satisfied and gladly recommend Zugprofi to others.

The whole preparation and implementation have totally convinced us

We were fully satisfied with the trip organized by Zugprofi. Everything was perfect, nice hotels, great train rides with the Bernina and Glacier Express and interesting excursion tips. We had a wonderful vacation in the middle of the Swiss mountains.

Many included services (NÖ-Card, travel suggestions for closer surroundings of our vacation destinations in
Vienna and Melk, which were also already included in the price. Just the free entries to various museums and to the Danube Tower, etc. brought a saving of over 150 € for 2 people.
Hotels near the train station

We were extremely satisfied with both the offer and the price/performance ratio. All our extra requests (e.g. rebooking, changed itinerary) were met without complications. All in all, a very successful trip that we will gladly recommend to others.
Many thanks

We enjoyed the trip to Switzerland again very much. The whole organization of the hotels, the timing and the whole planning including the journey and was just great and super organized. If again a rail vacation is definitely again with Zugprofi

Because organization and course were very good, all in all a super trip.

It was a top trip.

Simply the whole package has fit wonderfully

A great planned trip, hotels with reasonable rooms and very good food.... Organization of the trains perfect, even if the DB does not always play along. But for this the organizer has no fault.
Very friendly and helpful staff in the hotels. The train professional can respond to almost all wishes in planning and is definitely recommended.

We were very satisfied and are already looking forward to more trips.