[3Be]...print Partner für PC-Druckkonzepte Peter Bauer e.K.

Printer | Plotter | Multifunction | Repair | Supplies | Consulting | Recovery

Contact information
3bprint Saarbrücken - everything for your printer and multifunctionion
personal | direct | on site

For companies | business customers | private...

Contact information

[3Be]...print Partner für PC-Druckkonzepte Peter Bauer e.K.
Saargemünder Str. 62a
66119 Saarbrücken
Germany
Directions

Contact person
Peter Bauer

Opening hours

Thursday 08:00 am-04:30 pm
100% Recommended
5 stars 95
3 stars 0
2 stars 0
1 star 0
Excellent (4.86)
Cost-performance ratio
Excellent (4.75)
Top competencies

Customer loyalty

5.00 out of 5
26 Reviews

Problem comprehension

5.00 out of 5
26 Reviews

Advice

4.96 out of 5
25 Reviews

101 Reviews on ProvenExpert.com

4.92 out of 5
Excellent
5.00 out of 5
Excellent
Recommendation
Here, the customer can still feel like the proverbial king, and because kings are such a unique thing: as an equal partner. Mr. Bauer takes his time and listens! Tailor-made advice is given, the aim of which is not personal profit, but customer satisfaction and a long-term partnership.
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Customer review & rating for:
Nachhaltigkeit: Kompatible Produkte in Markenqualität,dt. Qualitätsverständnis
04/27/2022Anonymously
[3Be]...print Partner für PC-Druckkonzepte Peter Bauer e.K. Comment from [3Be]...print Partner für PC-Druckkonzepte Peter Bauer e.K.:
I would like to thank our ambitious private user, whose application allowed us to equip him with a Color workgroup printer from HP for his extensive graphics applications. It's not only faster, but also a bit more professional.

Our user knows IT, he also knows the background of the product and the production, which we use for our business customers. We are supported by our partners, who are among the most prominent in the industry and are just as close to their customers. Here, too, "the kings" speak at eye level: in the sense of customer success. The customer's wish is a sustainable alternative product in brand quality.

In addition to business customers, small customers and private customers can also benefit from this: always close to your side. Of course, more than 22 years of continuous experience and development, from a professional and interpersonal point of view, also contribute significantly to the success of the overall concept.

Selling only would be too little - our total package is convincing, especially from the price/performance ratio. One does not pull out the invoice block with every handshake.

3bprint - we like to commit ourselves to our customers,
and the sustainable idea. We have been doing this for over 22 years!
5.00 out of 5
Excellent
Recommendation
Responds individually to needs, questions, proposes different solutions. Results-oriented, professional, upper and small performance classes.
Show original
Customer review & rating for:
Engagement, Sondersituationen und Lösungen
04/25/2022Anonymously
[3Be]...print Partner für PC-Druckkonzepte Peter Bauer e.K. Comment from [3Be]...print Partner für PC-Druckkonzepte Peter Bauer e.K.:
Open to all customer groups, whether large, medium or small. Companies, businesses, crafts, service, self-employed, administration to name a few - and just private users, ambitious private power users who get a
a somewhat different, more demanding program. The printer is passion, high functionality and
sustainability in all heart matter. One can move some with view and thinking.
5.00 out of 5
Excellent
Recommendation
I was helped with my problem in a friendly manner and with a lot of expertise. Staff was very courteous and knowledgeable. Would recommend it to anyone!
Show original
Customer review & rating for:
[3Be]...print Partner für PC-Druckkonzepte Peter Bauer e.K.
04/01/2022Anonymously
[3Be]...print Partner für PC-Druckkonzepte Peter Bauer e.K. Comment from [3Be]...print Partner für PC-Druckkonzepte Peter Bauer e.K.:
Thank you very much!

A business printer, the little brother of the big one, after 4-5 years showed a fault with a single
Nozzle that has a minimal fault so that it keeps closing. Unfortunately, spare parts are no longer available.
Only original ink has been used, as the customer had agreed a supply subscription with the manufacturer.

In our opinion, the failure was too early, with another manufacturer held print heads for private
users up to year of manufacture 2015 approx. 10 years, in the meantime also there the value went back to max. 7 years,
with good handling, which we convey. We are not even discussing the new developments yet.

And now we have Corona time, the prices are high, the devices hard to get. The boomerang
is coming back with full force and will hit many users the same way.

We will agree with our customer on an individual utilization concept for a system from our pool
so that we can continue with him now, reliably and at a very reasonable cost.

This is what specialized trade can do, listening and discussing.
That is care, where a customer may "disturb" at any time.

Disturb ? No, that is our business to help.
3bprint - the personal support scout at your side !!!
5.00 out of 5
Excellent
Recommendation
Mr. Bauer is an absolute expert in this area and provides an indispensable 1 a service for our company as well as privately.
Highly recommended.
Show original
Customer review & rating for:
Neukauf Anlagen, Betreuung & Beratung zu Auswahl, Folgekosten u. Nachhaltigkeit
04/01/2022Anonymously
[3Be]...print Partner für PC-Druckkonzepte Peter Bauer e.K. Comment from [3Be]...print Partner für PC-Druckkonzepte Peter Bauer e.K.:
Thank you for the flowers, especially in these turbulent times.

Especially small and medium sized customers benefit from our know how from the upper business sector.
More than 21 years, steady engagement and reliable work and "not just selling something"
what just fits into the sales track, leave traces.

We will soon launch "3bprint protect", a service enhancement for IT equipment, which will not leave our
users in the rain, if the device should ever malfunction.
5.00 out of 5
Excellent
Recommendation
Very good advice, is always available
Show original
Customer review & rating for:
Engagement, Sondersituationen und Lösungen
03/29/2022Anonymously
[3Be]...print Partner für PC-Druckkonzepte Peter Bauer e.K. Comment from [3Be]...print Partner für PC-Druckkonzepte Peter Bauer e.K.:
Thank you!
Our customer had problems with the ink print head of an Epson WF printer, within the warranty period.
The area market, which had sold the product, was not interested in a support of this small customer in the technical department.
not interested.

We provided our customer with user instructions so that after the warranty repair, these problems would no longer occur.
after the warranty repair: the warranty is over after one year. The area market handled the repair
Epson without any problems.

Buying only one device is not enough: there are users who print very little and a few who print a lot.
print. Based on this knowledge, different systems come into question, about which we properly
explain in terms of functionality and running costs. Only the cost view is seen too briefly.

Our view of our successful business customers on the subject of ink is thus also for private customers
a great advantage.

Customers should have fun with printers for 5 years and more - everything else is a waste of resources, a waste of time, and a waste of money.
wasted, time wasted, and money wasted. Only
printing costs alone leads to a dead end, because end users do not know the facets of the
the facets of the manufacturers' price modeling and cannot grasp them.

Cheap product alternatives are not cheap, but expensive, because they generate an above-average amount of waste.
a higher than average amount of waste. Without consulting, nothing runs reliably here - in the long run.

3bprint - sustainable by design - for more than 20 years.
Competence and perseverance convince.
5.00 out of 5
Excellent
Recommendation
Mr. Bauer helped me quickly and without complications with the cartridge that was jammed in my printer and could no longer be detached. It is rare that someone takes the necessary time and explains to the customer very precisely what is important and what to look for when buying cartridges and printers. Thumbs up for this service and thanks again!
Show original
Customer review & rating for:
Drucker-Service und Reparatur
12/23/2021Anonymously
[3Be]...print Partner für PC-Druckkonzepte Peter Bauer e.K. Comment from [3Be]...print Partner für PC-Druckkonzepte Peter Bauer e.K.:
Thank you very much!

Before this device goes to the trash was then after a few attempts a little harder force. Not
recommended for imitation for private customers. It worked. The cartridges were remanufactured, but of
modified, and thus 1 mm too large: thus blockage. This is not common, but can happen with compatible
without the "predicate brand quality" can happen.

We are starting from scratch with consumables, and have reduced the cost of the service, which is usually billed to the customer.
in the sense of promoting sustainability (35 euros) and our customer to zero. So: for the customer a free service, and for the environment a small plus, just no waste.

3bprint - practical sustainability.
Our commitment as a company, informative and active. For more than 21 years.
5.00 out of 5
Excellent
Recommendation
I own a very old, but still very well functioning laser printer. In search of toner, which is now difficult to obtain, company 3Be...print helped me quickly and extremely customer-oriented with a cartridge to test.
Even the payment was to be made only after successful testing.
The toner worked great!
Thank you very much for the ultimate fast help.
Show original
Customer review & rating for:
Engagement, Sondersituationen und Lösungen
11/21/2021Anonymously
[3Be]...print Partner für PC-Druckkonzepte Peter Bauer e.K. Comment from [3Be]...print Partner für PC-Druckkonzepte Peter Bauer e.K.:
An HP Laserjet 6P, launched in 1996. Built to last ?
A showpiece of the quality philosophy of manufacturers in the last century,
and currently a meaningful contribution to practical sustainability. The customer received
an original toner from us in a state of completion that can still run to the end of the
of the filling quantity.

In the corporate context, many of our customers who value the "old quality" and the environmental factor
as well as the environmental factor, proceed similarly: we support you in this!

The infeed roller can also be "refreshed" and adequately cleaned if necessary.
clean: come by and borrow a set! Free of charge
for our customers.

3bprint | more sustainable - experienced.
Throwing away too quickly, after 1 to 2 years, is definitely not
IN anymore!
5.00 out of 5
Excellent
Recommendation
I just finished installing my printer today
Actually, I have the whole time a bit shirked because I thought it would be complicated, but was quite the opposite, it was super uncomplicated and am very happy!
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Customer review & rating for:
Neukauf Anlagen, Betreuung & Beratung zu Auswahl, Folgekosten u. Nachhaltigkeit
11/01/2021Anonymously
[3Be]...print Partner für PC-Druckkonzepte Peter Bauer e.K. Comment from [3Be]...print Partner für PC-Druckkonzepte Peter Bauer e.K.:
Thank you!
...and if not, we are just around the corner!

The offer is still valid: we have many devices, which we recommend, on site, so you don't have to
not need to bring your equipment, if there is still something to clarify. But that is up to everyone.
So that we can set up: please make an appointment informally.
5.00 out of 5
Excellent
Recommendation
Customer review & rating for:
Drucker-Service und Reparatur
10/25/2021Anonymously
[3Be]...print Partner für PC-Druckkonzepte Peter Bauer e.K. Comment from [3Be]...print Partner für PC-Druckkonzepte Peter Bauer e.K.:
Error: Paper feed only possible several times, also "crumpling of paper".

Our customer uses an inkjet in the home office, but due to ignorance dusty paper. After 1,300 pages, the paper input was clearly too high, the paper path completely dirty, and all rolls attacked and
provided with a receipt or "worn out".

The saving on the paper purchase was perhaps 3 Euros, the amount of work plus workshop maintenance exceeded this amount very significantly, as min. 30 minutes of work were involved. We will gladly ADVISE you about the differences in paper, which lead to increased costs and malfunctions. The user himself has
no basis for decision when buying, neither the private user, nor the business owner, nor the large
company.

Read our complete report on this topic on our blog: https://posts.gle/DKUCQ1

For us, this is PRAGMATIC sustainability, since the customer is also financially
financially, and will continue to use the equipment for many years to come, instead of
instead of throwing it away, creating waste, and buying new. It is not foreseen for small
not foreseen (or not available) by the manufacturer to replace roller sets!
to replace!
5.00 out of 5
Excellent
Recommendation
The sold printer fits very well for us. Unfortunately, a defect occurred and it had to be replaced. Advice and processing of the complaint ran smoothly and competently. We have known you like this for years.
Show original
Customer review & rating for:
Engagement, Sondersituationen und Lösungen
09/16/2021Anonymously
[3Be]...print Partner für PC-Druckkonzepte Peter Bauer e.K. Comment from [3Be]...print Partner für PC-Druckkonzepte Peter Bauer e.K.:
Service case, display of a higher-quality device flickering after short use, then failure.
Handling the warranty for the customer | that is service.

BUT: the customer receives a comparable loaner device, so that it can continue without the corresponding
delay can continue. WITHOUT costs.

3bprint - that can specialized trade locally.
Are you still searching as an interested customer - or have you already identified your partner ?
4.80 out of 5
Excellent
Recommendation
My experience with (3Be) so far has been decidedly very good.
Show original
Customer review & rating for:
Neukauf Anlagen, Betreuung & Beratung zu Auswahl, Folgekosten u. Nachhaltigkeit
09/12/2021Anonymously
[3Be]...print Partner für PC-Druckkonzepte Peter Bauer e.K. Comment from [3Be]...print Partner für PC-Druckkonzepte Peter Bauer e.K.:
Our customer purchased an office ink multifunctional device in the upper price
(400 to 400 euros) - however, the print volume as a private individual with club
work is, however, rather low at most times of the year. We informed him about
consequences, and gave him a smart organizational hint, so that he now
so that he will now be able to use his device with 1000 pages per cartridge for many years.
years without any problems.

3bprint - more informative in the sense of our customers.
More durable and thus "practically sustainable" in use.
5.00 out of 5
Excellent
Recommendation
I am very satisfied with the personal commitment and successful assistance of the team.
Show original
Customer review & rating for:
Neukauf Anlagen, Betreuung & Beratung zu Auswahl, Folgekosten u. Nachhaltigkeit
07/21/2021Anonymously
[3Be]...print Partner für PC-Druckkonzepte Peter Bauer e.K. Comment from [3Be]...print Partner für PC-Druckkonzepte Peter Bauer e.K.:
Our BestAger aged family needed some assistance. The desired multifunctional
they could already use from our equipment pool, since there were delivery delays due to Corona.
delivery bottlenecks existed. We carried out the connection Lan/Wifi -Direct/Fax for the new device, checked the functionality
the functionality/application and explained some functionalities with additional tips.
Calls and efforts with a HOT-Line were thus superfluous. This is how service works!
5.00 out of 5
Excellent
Recommendation
[3Be]...print Partner für PC-Druckkonzepte Peter Bauer e.K. I can only recommend: Competent and friendly, looking for the best solution for the customer, very good price-performance ratio and top advice and service.
Show original
Customer review & rating for:
Neukauf Anlagen, Betreuung & Beratung zu Auswahl, Folgekosten u. Nachhaltigkeit
07/09/2021Anonymously
[3Be]...print Partner für PC-Druckkonzepte Peter Bauer e.K. Comment from [3Be]...print Partner für PC-Druckkonzepte Peter Bauer e.K.:
Thank you very much!

The home school office has now been spruced up with an ink
Multifunctional device, robust, large inks, intended for few and for frequent printers.
Drying up as with installed print heads is then no longer an issue.
5.00 out of 5
Excellent
Recommendation
Very good advice on the phone, so we could avoid unnecessary costs. We will gladly come back to 3bprint!
Show original
Customer review & rating for:
Drucker-Service und Reparatur
07/01/2021Anonymously
[3Be]...print Partner für PC-Druckkonzepte Peter Bauer e.K. Comment from [3Be]...print Partner für PC-Druckkonzepte Peter Bauer e.K.:
Best thanks.
We gave a rough estimate on the Brother MFC 9930 at 7 yrs,
regarding further maintenance steps to be performed and future
use. Our customer actively cooperates - something like that is fun!
5.00 out of 5
Excellent
Recommendation
Mr. Bauer saved the day for us in a very urgent situation - at that time still as a non-customer - during ongoing operations. Subsequently, he advised us honestly and equipped us exclusively according to our needs. He also independently takes care of our wear and tear as well as consumables - always optimizing costs. I rarely write reviews and all the more deserved this one. Thank you again for everything and especially for advising and equipping us honestly and quickly in our emergency situation.
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Customer review & rating for:
Neukauf Anlagen, Betreuung & Beratung zu Auswahl, Folgekosten u. Nachhaltigkeit
06/24/2021Anonymously
[3Be]...print Partner für PC-Druckkonzepte Peter Bauer e.K. Comment from [3Be]...print Partner für PC-Druckkonzepte Peter Bauer e.K.:
Thanks for the flowers!
I also enjoyed it. Your cappuccino is really good!

It was bridge day, boss gave the MA off, and then you also have to step on the gas!

* honest * and * reliable * has today unfortunately rarity value and inspires
therefore our customers at the first go.

3bprint - friendly - reliable.
5.00 out of 5
Excellent
Recommendation
Customer review & rating for:
Neukauf Anlagen, Betreuung & Beratung zu Auswahl, Folgekosten u. Nachhaltigkeit
05/24/2021Anonymously
[3Be]...print Partner für PC-Druckkonzepte Peter Bauer e.K. Comment from [3Be]...print Partner für PC-Druckkonzepte Peter Bauer e.K.:
Thank you very much, dear new customer. I will pick out one sentence of your evaluation:

"....Call center is connected to call center and where I often have the impression that a real consultation can no longer take place at all".

I and my team have, with our purchases, ideas how we want to be served and cared for. Open, appropriate, friendly, helpful. Personally, I (Peter Bauer) also attach importance to real sustainability in my private consumption where it is possible, makes sense, and is applicable, even if it causes me trouble.

It could be that in the today's time by eBauchgläden, store called, this philosophy is completely lost. A price must be fair, for the customer, but also for the seller, who likes to pay real wages. With the "robot Vekauf" on the Internet, called store, this plays no role: which offers a price that can be cheaper, or where it also goes right through the ceiling.

We stand by what we do and what we say.
We are also human beings who can make mistakes.
We like to get involved - it's a give and take,
with an open dialog.

However, we "still" easily outsmart our colleagues "machines"!

3bprint - more informative - more direct - fairer - results-oriented!
5.00 out of 5
Excellent
Recommendation
Mr. Bauer took a lot of time to discuss the economic viability of a printer repair with me. I received a comprehensible and open answer as to why the repair was no longer worthwhile. I found this personal conversation to be trusting - especially at a time when customers are otherwise connected from call center to call center and where I often have the impression that genuine consultation can no longer take place at all.
Bernd Neumann
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Customer review & rating for:
Neukauf Anlagen, Betreuung & Beratung zu Auswahl, Folgekosten u. Nachhaltigkeit
05/04/2021Anonymously
[3Be]...print Partner für PC-Druckkonzepte Peter Bauer e.K. Comment from [3Be]...print Partner für PC-Druckkonzepte Peter Bauer e.K.:
Thank you very much!

The print head of a multifunction inkjet was defective: the manufacturer refused advice because out of warranty. More did not come. We are pleased to be able to provide convincing help here as a consulting specialized trade, also with practical experience. A special wish of our customer was the environmental orientation: throw away less, use appropriately, repair first! With the imparted knowledge we start with the consultation for a new plant, which fits optimally exactly to the use requirements of the customer.

Dear manufacturers, the specialized trade is still the extended workbench of the manufacturers, and can indiviudell
to customer needs. Is this idea no longer up-to-date, or really yesterday's news?

3bprint - more environmentally friendly - more sustainable
5.00 out of 5
Excellent
Recommendation
Much competence and communication skills ! Thank you very much, again and again.
Show original
Customer review & rating for:
Neukauf Anlagen, Betreuung & Beratung zu Auswahl, Folgekosten u. Nachhaltigkeit
04/19/2021Anonymously
[3Be]...print Partner für PC-Druckkonzepte Peter Bauer e.K. Comment from [3Be]...print Partner für PC-Druckkonzepte Peter Bauer e.K.:
We talked about an oldie, A3 ink systems, replacement purchase, and the question: are 2 Euro inks (ink tanks) from the Internet any good (OEM costs 17 Euro)? We think, based on a path full of paved device scrap, which found its way to the ZKE disposal yard: there is always a first time, where the lt. customer so reliable product fails and leads to device death, but we registered with the presenters that this is often too early. Cheap, unfortunately with the side effect environmentally unfriendly, as ripe for the trash.

In the practice report, we speak plain language on this. Optimization can be done differently.
3bprint - personal - more direct.
5.00 out of 5
Excellent
Recommendation
I had an inquiry about the ink pad service of my Epson printer and was advised very thoroughly and courteously by Mr. Bauer over the phone. In the end, I did not use a service from [3Be]...print, but the advice led to a very cost-effective solution to the problem by Epson Support.
Thank you very much for the informative conversation and the solution ideas in different directions!!!
Show original
Customer review & rating for:
Drucker-Service und Reparatur
04/09/2021Anonymously
[3Be]...print Partner für PC-Druckkonzepte Peter Bauer e.K. Comment from [3Be]...print Partner für PC-Druckkonzepte Peter Bauer e.K.:
Thank you, dear customer.
It was a so-called Megatank device, in which the ink absorption fleece (for residual ink) was exhausted after 4 years. The manufacturer itself usually takes over remotely all warranty and also services for this process, which is to be seen as a goodwill repair, because the massive effort can not be carried out by a specialized company. For the very small all-inclusive price, a service is carried out. However, there are also restrictions, which we explained to our customer. The device had printed about 14,000 pages in 4 years, which is a proud value. However, such models cost 300-400 euros, and in many cases the high cost is worth it.
experience, the high cost is not worth it. Here we support the interested customer, who wants to acquire a device, with purposeful consultation.

3bprint, personal, direct.
Independent. We are pleased about all manufacturers, who support us actively in our work !!!
5.00 out of 5
Excellent
Recommendation
We have known 3b-print for 20 years and have been very satisfied with the performance and services offered from the very beginning.
Show original
Customer review & rating for:
Neukauf Anlagen, Betreuung & Beratung zu Auswahl, Folgekosten u. Nachhaltigkeit
02/23/2021Anonymously
[3Be]...print Partner für PC-Druckkonzepte Peter Bauer e.K. Comment from [3Be]...print Partner für PC-Druckkonzepte Peter Bauer e.K.:
Sustainability in particular causes the least stress, lower costs and consumes fewer resources (including personnel) than constantly buying something new and throwing it away. The HP Color Laserjet CP4525 in your office was purchased used in 2012 and now has only 200,000 pages under its belt.

The Brother multifunction devices from 2010 are still in use and doing well:
One retired just a few ago with 160,000 pages. In this office
apparently be created hard !!!

We hope that the desire of users for authentic sustainability and thus longevity of equipment
in the manufacturers - in the past it was possible and HP printers in the business environment ran without problems for 8-15 years. Do printers really have to be replaced every 3 years (a cycle, as one Asian manufacturer put it) because of a supposedly cheap purchase price?

Dear customer, thank you very much for the long, trustful and sustainable
way with us at your side !
17 Reviews from
2 other sources
4.91 out of 5
Excellent
5.00 out of 5
Excellent
2 reviews on golocal
 
03/08/2020
4.90 out of 5
Excellent
15 reviews on Google
 
12/17/2021
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All reviews and experiences about [3Be]...print Partner für PC-Druckkonzepte Peter Bauer e.K. are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 01/06/2019  |  Last update: 05/03/2022   |  Report profile

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