Autohaus Haese GmbH

Your car dealer for Volvo, Nissan, Lotus in Wiesbaden, Mainz-Kastel and Mainz

Autohaus Haese GmbH
1,234 Reviews i
published (99%)
out of 1,241 reviews
Contact information
We are your car dealership and authorized contractual partner for the brands Volvo, Nissan and Lotus with locations in Wiesbaden and Mainz-Kastel. Large used car center and excellent workshop service with personal and competent support.

Contact information

Autohaus Haese GmbH
Anna-Birle-Str. 7
55252 Mainz-Kastel
Germany
Directions

Contact person
Patrick Haese

Websites

Social Media

Review from 04/06/2023  
4.60 out of 5
Excellent
Recommendation
Quality
Service on offer
Consulting
Services
Processing
Top competencies

Reliability

4.86 out of 5
120 Reviews

Customer satisfaction

4.80 out of 5
121 Reviews

Customer loyalty

4.83 out of 5
119 Reviews

646 Reviews on ProvenExpert.com

4.60 out of 5
Excellent
Recommendation
The customer orientation at Autohaus Haese Mz-Kastel is particularly satisfactory. The greeting by name and friendliness of the employees towards the customers is to be emphasized.
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Customer review & rating for:
Autohaus Haese GmbH
04/06/2023Anonymously
5.00 out of 5
Excellent
Recommendation
From the consultation, to the order, to the delivery, everything was very friendly and competent. Special thanks to Mr. Sebastian Pnischeck and Mr. Rudi Meudt for the patience and the instruction in our car. Questions about the technology and special features of the car on our part, were answered quickly and easily. You have the feeling that you will always find expert and customer-friendly solutions there. Very happy to return, absolute recommendation.
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Customer review & rating for:
Autohaus Haese GmbH
04/05/2023Sabrina von der H.
5.00 out of 5
Excellent
Recommendation
Mr. Manzato was more than super helpful! really 11/10 customer service, advice and support.
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Customer review & rating for:
Autohaus Haese GmbH
04/04/2023Anonymously
5.00 out of 5
Excellent
Recommendation
I really enjoyed doing our lease with you. The young salesman Mr. Jonas Manzato was incredibly eager, patiently answered all questions and was really after that we get our vehicle in time before the turn of the year so that we can still enjoy the higher electric subsidy.
Many thanks to him again at this point! Something like that doesn't happen very often these days, unfortunately.
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Customer review & rating for:
Autohaus Haese GmbH
03/31/2023M.
5.00 out of 5
Excellent
Recommendation
Very good order processing, all commitments met. Pick up from the station, perfect. Would buy a car from Autohaus Haese again at any time.
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Customer review & rating for:
Autohaus Haese GmbH
03/30/2023Erhardt K.
5.00 out of 5
Excellent
Recommendation
Dear Ladies and Gentlemen,
we are well advised by you and your team, but we would like to thank especially Mr. Pnischeck (I hope spelled correctly) and Mr. Fegbeitel for the cordial advice and the excellent service. A very big praise and love from the SaHeGa Service GmbH from Wiesbaden.
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Customer review & rating for:
Autohaus Haese GmbH
03/30/2023SaHeGa Service G.
5.00 out of 5
Excellent
Recommendation
Very customer-oriented and courteous approach throughout the purchase process, especially when difficulties arise.
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Customer review & rating for:
Autohaus Haese GmbH
03/30/2023V.
5.00 out of 5
Excellent
Recommendation
The immediate response to my problem because of the upcoming trip with the car has once again shown, nothing beats the HAESE service!
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Customer review & rating for:
Autohaus Haese GmbH
03/28/2023Die Küche Anders G.
4.60 out of 5
Excellent
Recommendation
We were very satisfied with everything about our new car. The advice was really great and I never had the feeling that they wanted to talk me into something. Always gladly again!
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Customer review & rating for:
Autohaus Haese GmbH
03/28/2023Rhein-Main Moto, Dario A.
2.02 out of 5
Fair
My experience with the dealership was sobering. The scheduled delivery date was not met, which I do not blame the dealership for, but at no point was I proactively informed about the status quo, nor was there a response to my calls or emails in a reasonable amount of time (+ two business days or longer). -Very poor communication that seemed like disinterest to me- My customization request (price 7k+) was also not responded to initially. Only about 14 business days later (mail history etc. still available) was I called back. Subsequently, it was not possible for the dealership to order the requested parts within 2.5 months or even provide me with a concrete calculation for this. When this finally happened, wrong prices (to my disadvantage, of course) were used as a basis. This was corrected after complaint by me and I was still granted a small discount, but unfortunately the parts were still not ordered, which is why I now have to wait a correspondingly long time for them.
For this, I was then offered a free replacement car for the time of the conversion (which I now also consider a matter of course). Regarding service and advice: I was promised a special compensation for the above-mentioned omissions, which resulted in a gift Volvo sports bag (admittedly, this is actually beautiful and of good quality). Whether this is appropriate probably depends on the viewer....
Consultation: When I picked up the car, everything went well from my point of view. The briefing on the vehicle was streamlined but informative. Unfortunately, I could not answer simple questions such as a recommendation regarding an APP for charging the hybrid car or similar information or even make me an offer.... All in all, the salesman gave me an overwhelmed impression in the entire sales process, which could possibly be due to a thin staffing level, but I still expect a different service and quality when buying one of the top models of this brand. If necessary, my opinion will change again in the course of the business relationship, then I'll be happy to give a rating again. But my experience up to this point was unfortunately rather disappointing.
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Customer review & rating for:
Autohaus Haese GmbH
03/28/2023Anonymously
5.00 out of 5
Excellent
Recommendation
super seller (Mr. Manzato),
competent advice,
there were no problems
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Customer review & rating for:
Autohaus Haese GmbH
01/24/2023Karin H.
5.00 out of 5
Excellent
Recommendation
In addition to excellent work on the vehicle especially the friendliness of the staff and the competence of Mr. Marc Dürnberger as a salesman, who has accompanied me for many years in the purchase of a car and the planning of the same.
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Customer review & rating for:
Autohaus Haese GmbH
01/23/2023Stefan S.
4.65 out of 5
Excellent
Recommendation
Was very satisfied with the entire process from test drive to delivery and answering questions that arose.
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Customer review & rating for:
Autohaus Haese GmbH
01/23/2023M.
5.00 out of 5
Excellent
Recommendation
The whole team is very professional, helpful, and friendly !
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Customer review & rating for:
Autohaus Haese GmbH
01/23/2023W.
4.03 out of 5
Good
Recommendation
My sales associate was extremely dedicated and competent, the rest of the staff disinterested and bored
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Customer review & rating for:
Autohaus Haese GmbH
01/03/2023F.
5.00 out of 5
Excellent
Recommendation
I leased a Volvo again because of the Autohaus Haese team.

All employees are incredibly friendly and customer-oriented that it was clear for me to order my car there again.

Mr. Fegbeitel is a very great salesman, very patient with the buyers and the complete service team is also always exceptionally helpful.
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Customer review & rating for:
Autohaus Haese GmbH
12/30/2022W.
5.00 out of 5
Excellent
Recommendation
I was very satisfied with the purchase of a new vehicle.
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Customer review & rating for:
Autohaus Haese GmbH
12/29/2022Anonymously
5.00 out of 5
Excellent
Recommendation
I have been a customer for years - NISSAN and VOLVO. The team is competent and supports solutions. Everything has its price, but it is reasonable. I am happy to recommend Autohaus Haese.
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Customer review & rating for:
Autohaus Haese GmbH
12/29/2022Anonymously
4.80 out of 5
Excellent
Recommendation
With the personal contact to Mr. Jonas Manzato. A helpful, friendly and competent employee!
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Customer review & rating for:
Autohaus Haese GmbH
12/29/2022B.
5.00 out of 5
Excellent
Recommendation
A customer service based on trust
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Customer review & rating for:
Autohaus Haese GmbH
12/27/2022Lutz B.
588 Reviews from
5 other sources
4.50 out of 5
Excellent
4.86 out of 5
Excellent
88 reviews on mobile.de
 
04/27/2023
4.60 out of 5
Excellent
11 reviews on AutoScout24
 
05/27/2022
4.55 out of 5
Excellent
225 reviews on mobile.de
 
05/29/2023
4.50 out of 5
Excellent
53 reviews on Facebook
 
05/23/2023
4.30 out of 5
Good
211 reviews on Google
 
06/01/2023
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* All reviews and experiences about Autohaus Haese GmbH are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 06/17/2017  |  Last update: 06/03/2023   |  Report profile

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