My experience with this institute was unfortunately not satisfactory. The communication seemed neither professional nor customer-oriented to me.
During the phone call, I was initially told that they had to check the capacity of the teachers. Just half an hour later, however, I received a rejection with the explanation that all tutors were busy. This process seemed incomprehensible to me, as it seems very unlikely that a serious response could be obtained from all eligible teachers within such a short time.
In addition, I was told several times that I should simply "trust" the institute. In view of the fact that a completely unknown teacher was to come to our home without me receiving any further information about this person in advance, I found this attitude inappropriate. Trust requires transparency and comprehensible information - both of which I unfortunately missed here.
My queries were also only answered superficially, without really addressing my concerns. Overall, this created a very negative impression, which did not match the positive reviews I had previously read.
Based on my experience, I unfortunately cannot recommend this institute to others.!!!!!
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Translation
We are pleased to read that you are satisfied with our service, transparency and flexibility in the contract term. We very much appreciate your recommendation. Should you have any suggestions or further requests in the future, please do not hesitate to contact us. We are always happy to help you!
Yours sincerely
Your ABACUS team