I as a tutor am fully disappointed with the practices of the institute. I signaled in advance that I would not be able to make up the hours not given. I was told to do as much as I could. I had great chemistry with the student and the mother and they definitely wanted to keep me.
I only billed for the actual hours given, however, all hours were charged to the family. No one from Abacus has contacted me that there are still hours missing.... Probably feels great to have ripped someone off. The payment for the teachers is not even half of what the student pays.
No empathy, goodwill or understanding.
So hands off, find a teacher privately.
I as a teacher am extremely disappointed as the student was already able to improve her grade in 1/2 year.
I know what is in the contract. But it is not set in stone, we are human, we can accommodate. (So from the flexibility that we described on the website, in reality there was nothing at all).
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Translation
Thank you very much for your evaluation. We will be happy to pass on your praise to Mr. Schmiechen and would of course also like to congratulate him on passing his final exam!
With kind regards
Louisa Malinski
Quality Manager