I would actually like to recommend Abacus. But because of Abacus’s lack of customer focus, I can’t. In short, they handle other people’s money carelessly and thoughtlessly. The first tutor was great and helped a lot. Things went smoothly for over a year. Then the teacher resigned, which we were unfortunately only told a few lessons before it happened. Since our child is on the autism spectrum, she has a very hard time adjusting to changes, and she also has issues with older male adults. However, Abacus only offered us a new, older teacher. No alternatives. For this reason, we terminated our contract with Abacus immediately. We still had 7 lessons remaining, and no agreement could be reached with Abacus except that the 7 lessons would be taught by the new teacher or we would forgo them—but we wouldn’t get any money back either. So, after much persuasion, we and our child decided to give the new teacher a chance. However, he sometimes didn’t show up at all, or arrived too late or too early, so we terminated the arrangement after the fourth lesson. We paid for 3 lessons that were never taught. Abacus showed absolutely no customer focus here—no apology, no willingness to accommodate, and they were happy to pocket the money. Therefore, our conclusion: the first teacher was great, the second was a flop, and customer service was also a flop; for this reason, we do not recommend them.
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Thank you very much for your positive feedback! We are pleased to hear that you were satisfied with our service and the tutor.
We would like to thank you for allowing us to accompany your family over such a long period of time and wish your child all the best for the future.
Yours sincerely
Your ABACUS team