Hanse Mondial GmbH

The driver was very competent both in handling the bus in narrow streets and as an entertainer during the trip. Thank you very much!

From A to Z everything was perfect 👌 would love to work with you again and again Best regards Thomas

From the planning to the final execution, everything worked out wonderfully. You were also very flexible with our last-minute changes.
Many thanks again.
Best regards Andrea Idllalene

Everything worked out wonderfully, even when we wanted to go home earlier at short notice, everything was made possible.

Nice contact, fast processing and punctual collection on site

Despite various changes, the advice and booking was very friendly and helpful.

The day trip worked out great, punctual, clean and friendly driver.

Hanse Mondial saved us a lot of time in our search for a coach company for a company outing, after several direct inquiries to travel services were unsuccessful.

The communication and service were impeccable.
We will definitely be using you again next time we plan an excursion!

Thank you very much!

Super great and nice team! Absolutely flexible and fast! I would choose and recommend you again and again! Thank you for your quick support in picking up our customers in Frankfurt!

We rented a minibus from Hanse Mondial and were completely delighted. The entire organization went very smoothly, from the booking to the journey. Our driver was very friendly, attentive and made the day even more enjoyable for us. We felt well looked after and looked after at all times. Everything was planned and implemented perfectly - a really great day thanks to Hanse Mondial!

Everything went smoothly, from the initial inquiry to the offer and the trip. I will be booking through Hanse Mondial GmbH again for our next event.
Thank you very much for this great service!

Fast, uncomplicated handling! Very nice and flexible bus driver!

The bus driver Petra Göttsche was very reliable, flexible, service-oriented and professional. We were very satisfied!

Hannah took very good care of everything from the outset. Even the late arrival of our Chinese colleagues' visas was no problem.

We were very satisfied with the trip. The choice of bus company (including driver) was very good. the ferry crossing also went smoothly despite an initial incorrect booking for one day.

Everything was very quick and uncomplicated. Gladly again :-)

Easy handling, punctuality and reliability of the driver

Super nice driver. The support in advance was very good. We can recommend Hanse Mondial without hesitation.

I like how uncomplicated you are. :) Also big praise to the driver of the bus company (Uwe). Very likeable person (typical Rhineland cheerful nature), who put us in a good mood. Happy to pass it on!

Kind regards
Marc

Ladies and Gentlemen,

Thank you very much for the friendly and detailed advice in advance of our booked bus excursion on [date]. It was particularly important for us to receive confirmation that it was a low-floor bus with a ramp, as we were traveling with senior citizens, some of whom are severely restricted in their mobility.

Unfortunately, the bus that was made available to us on the day of the excursion did not meet the agreed conditions. It was a modern coach without a ramp and with very narrow steps, which made boarding extremely difficult for our residents. Some even had to be carried - a situation that we wanted to avoid at all costs and which was stressful for both those affected and the accompanying staff.

To make matters worse, the driver urged us to hurry, as he had another journey planned. In view of the circumstances, however, it was not possible to get on board quickly, which made the situation even more tense.

Fortunately, we were provided with a low-floor bus with a ramp for the return journey. The driver was friendly, patient and provided smooth transportation - for which we would like to express our thanks.

Nevertheless, we would like to ask you to take our request seriously. Delivering on promised services is essential for our planning and, above all, for the well-being of our residents. Please let us know briefly how this error occurred and how you will ensure that promised requirements are reliably implemented in future.

Thank you in advance for your feedback.

Yours sincerely
E. Baumung

Direct availability
Exceptional customer service
Excellent price-performance ratio