Dear Mr. Steininger!
On Thursday the fitter, Mr. D., and the apprentice, Mr. B., installed the ordered air conditioner and put it into operation. I am very satisfied with it. I especially want to report back to you that these two work excellently together as a "team". Every word was right in the work communication, every move in the implementation of the individual installation steps. In a very calm and level-headed manner, the two worked highly competently and cleanly. I was also very impressed with the apprentice. After I offered the two of them that they did not have to take off their shoes, not only Mr. D. but almost at the same time also Mr. B. thanked me for it. They also asked with "please" if they could use the WC. The politeness showed itself in the following again with the offered drinks, the small "sausage snack" as well as with the coffee. I congratulate you on these employees! I was also pleased that Mr. D. responded to my spontaneous suggestion to drain the condensation water via an appropriately long hose into the gutter, and also implemented this. So now I don't need to empty a bucket. A neighbor from the fourth floor congratulated me on the installation and also showed interest in one. I highly recommended your company to him. However, he will probably not get in touch until next year. I would also like to thank you for such a quick handling and completion of the order from the first call to the handover!
Thank you for your review - we are sorry that your execution was delayed!
We have changed some procedures since the beginning of the year (which are now starting to run) and also hired new very good employees so that there will be no more prolonged delays.
I hope we can welcome you back to the company as a customer in the future and give you 100% satisfaction.