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Reisebüro Plum

Tip giver, advisor and organizer around your next trip.

Reisebüro Plum
CUSTOMERS' CHOICE 2025
4.81 out of 5
Excellent
537 Reviews
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For over 15 years we have been making your travel dreams come true. In our meanwhile 8 travel agencies in Kaarst, Rheindahlen, Erkelenz, Wickrath, Baesweiler, Mönchengladbach-Hardt, Wegberg and Geilenkirchen work about 40 dedicated and curious...
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Contact information

Reisebüro Plum
Ludwig-Erhard-Str. 2b
41564 Kaarst
Germany
Directions

Contact person
Daniel Plum

Opening hours

Websites

Social Media

99% Recommended
5 stars 319
4 stars 25
2 stars 0
1 star 2
Quality
Value
Services
Realisation
Consulting
Customer service
Excellent (4.88)
Cost-performance ratio
Excellent (4.68)
Top competencies

Customer loyalty

4.85 out of 5
40 Reviews

Customer focus

4.84 out of 5
38 Reviews

Professionalism

4.89 out of 5
37 Reviews

348 Reviews on ProvenExpert.com

4.87 out of 5
Excellent
4.98 out of 5
Excellent
Recommendation
Ms. Völlger's advice and service were very good. We were more than satisfied.
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Customer review & rating for:
Reisebüro Plum
30/10/2025Jürgen H.
Reisebüro Plum Comment from Reisebüro Plum:
Thank you for your positive feedback, Jürgen H. We are pleased to hear that you were satisfied with the advice and service provided by Ms. Völlger. Your rating of 4.975 shows that we are on the right track. If you have any suggestions for improvement or specific aspects that we could further optimize, we would be pleased to hear from you. Thank you for your recommendation!
4.00 out of 5
Good
Recommendation
Our ideas are implemented perfectly.
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Customer review & rating for:
Reisebüro Plum
28/10/2025Familie M.
Reisebüro Plum Comment from Reisebüro Plum:
Thank you very much for your positive feedback, family M.! We are delighted to hear that your ideas were realized perfectly. Your 4-star rating and recommendation mean a lot to us. We would like to know if there are any specific areas where you would like to see improvements so that we can further optimize our service. We look forward to your feedback!
5.00 out of 5
Excellent
Recommendation
Very good travel agency. A very special praise goes to Mrs. Maaßen-Pires, who has always taken care of the customer and his needs very quickly!!! 👍👍👍👍
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Customer review & rating for:
Reisebüro Plum
19/10/2025Dennis P.
Reisebüro Plum Comment from Reisebüro Plum:
Thank you very much, Dennis P., for your positive review! We are pleased to hear that you are satisfied with our travel agency and especially with the support of Mrs. Maaßen-Pires. Your feedback motivates us to continue to provide excellent service. If you have any further suggestions or requests, please do not hesitate to contact us. We are always here for you!
5.00 out of 5
Excellent
Recommendation
Even in the Internet age, personal, individual advice & support is what counts for us! Ms. Maaßen Pires did an excellent job and put together an Aida trip in the Mediterranean that left nothing to be desired and far exceeded our expectations! When a return ticket was suddenly missing, she reacted quickly and helped us promptly, always very competent & friendly. We will be happy to book again here at Reisebüro Plum. 5 stars ⭐️⭐️⭐️⭐️⭐️ well deserved!!!
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Customer review & rating for:
Reisebüro Plum
18/10/2025Frank Michael B.
Reisebüro Plum Comment from Reisebüro Plum:
Thank you very much for your positive feedback, Frank Michael B.! We are pleased to hear that you were so satisfied with the individual advice and travel planning provided by Ms. Maaßen Pires. We appreciate your praise for the quick response to the missing return ticket. We always strive to offer our customers the best possible service. We look forward to welcoming you back to Reisebüro Plum soon!
4.80 out of 5
Excellent
Recommendation
Very nice and competent advice
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Customer review & rating for:
Reisebüro Plum
27/09/2025Anonymously
Reisebüro Plum Comment from Reisebüro Plum:
Thank you for your positive feedback and the high rating! We are pleased to hear that you were satisfied with our advice. Your suggestions are important to us and we will continue to work on improving our service. We hope to welcome you back soon!
5.00 out of 5
Excellent
Recommendation
Very professional advice and optimal support during implementation. All our wishes were fulfilled. Thank you very much!!!
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Customer review & rating for:
Reisebüro Plum
21/09/2025Daniel M.
Reisebüro Plum Comment from Reisebüro Plum:
Thank you, Daniel M., for your positive feedback. We are pleased to hear that you are satisfied with our advice and support and that we were able to fulfill your wishes. Your feedback is valuable to us and motivates us to continue to provide a high standard of service. If you have any further concerns or requests in the future, please do not hesitate to contact us.
5.00 out of 5
Excellent
Recommendation
Unfortunately, we had to cut the trip short after five days because of my health.
Mrs. Völlger from the travel agency Plum in Hardt then set heaven and hell in motion to make a return flight from Sardinia to Düsseldorf possible for us on the same day. Mrs. Völlger worked until well into the evening (7:30 pm) so that we were able to catch the last flight at 8:20 pm. Such dedication and service as we received from Mrs. Völlger is hard to find these days. We would like to thank her once again.

Kornelia and Uwe
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Customer review & rating for:
Reisebüro Plum
13/09/2025Kornelia und U.
Reisebüro Plum Comment from Reisebüro Plum:
Thank you very much for your feedback, Kornelia and Uwe. We are pleased to hear that Ms. Völlger was able to help you in such a difficult situation. We very much appreciate your praise for her dedication and service. We attach great importance to customer satisfaction and are pleased that you were satisfied with our support. If you have any further suggestions or requests, please do not hesitate to contact us. All the best for your health!
5.00 out of 5
Excellent
Recommendation
Ms. Maaßen takes a lot of time for her customers, so the advice is also extremely good and professional
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Customer review & rating for:
Reisebüro Plum
30/08/2025Maria-Gabriela F.
Reisebüro Plum Comment from Reisebüro Plum:
Thank you very much, Maria-Gabriela F., for your positive feedback. We are pleased to hear that you are satisfied with Ms. Maaßen's advice and appreciate her time for customers. Your praise motivates us to continue to offer a high level of professionalism. If you have any further suggestions or requests, please let us know.
5.00 out of 5
Excellent
Recommendation
Extremely personal and always timely advice from Ms. Letzel. We receive tips and further information that go far beyond what is usual and necessary!!!
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Customer review & rating for:
Reisebüro Plum
24/08/2025Ralf S.
Reisebüro Plum Comment from Reisebüro Plum:
Thank you very much, Ralf S., for your positive feedback. We are pleased to hear that you are so satisfied with the advice provided by Ms. Letzel and particularly appreciate the comprehensive information. Your feedback is valuable to us and motivates us to continue to offer a high standard of service. We look forward to hearing from you again.
Best regards from Team Reisebüro Plum.
5.00 out of 5
Excellent
Recommendation
My wishes regarding flight and seat reservations are always taken into account. We know the price of the trip in advance. We are more than satisfied.
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Customer review & rating for:
Reisebüro Plum
22/08/2025Anonymously
Reisebüro Plum Comment from Reisebüro Plum:
Thank you for your positive feedback! We are pleased to hear that your wishes regarding flight and seat reservations are always taken into account and that you are informed about the prices of the trip in advance. Your satisfaction is important to us. If you have any further suggestions or requests in the future, please do not hesitate to contact us. We look forward to continuing to be of service to you!
5.00 out of 5
Excellent
Recommendation
The preparation of my trip has been simply perfect so far! Fast, competent and very friendly. If the trip goes as smoothly as the preparation, I will be extremely satisfied and grateful!
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Customer review & rating for:
Reisebüro Plum
19/08/2025Georg B.
Reisebüro Plum Comment from Reisebüro Plum:
Thank you very much for your feedback, Georg B.! We are pleased to hear that the preparation of your trip went so well and that you are satisfied with our service. We hope that your trip will be just as smooth and enjoyable. Please feel free to share your experiences with us after you have returned. Have a good trip!
5.00 out of 5
Excellent
Recommendation
Great advice and a good recommendation. We look forward to our next booking. Thank you very much
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Customer review & rating for:
Reisebüro Plum
06/06/2025André D.
Reisebüro Plum Comment from Reisebüro Plum:
Thank you very much for your positive feedback, André D.! We are pleased to hear that you were satisfied with the advice and recommendation. We look forward to welcoming you again for your next booking. If you have any questions or special requests, please do not hesitate to contact us.
5.00 out of 5
Excellent
Recommendation
Die Beratung ist erstklassig!!! Vor allem möchte ich Frau Völlger vom Reisebüro in Hardt erwähnen. Sehr nett und hilfsbereit! Das Reisebüro Plum ist absolut empfehlenswert.
Customer review & rating for:
Reisebüro Plum
02/06/2025Anna M.
Reisebüro Plum Comment from Reisebüro Plum:
Vielen Dank, für Ihre positive Bewertung! Es freut uns zu hören, dass Sie mit der Beratung, insbesondere mit Frau Völlger, so zufrieden sind. Ihre Empfehlung bedeutet uns viel. Wenn Sie in Zukunft weitere Fragen oder Anliegen haben, stehen wir Ihnen gerne zur Verfügung.
Herzliche Grüße vom Team Reisebüro Plum :-)
5.00 out of 5
Excellent
Recommendation
Das empfohlene Hotel war so, wie beschrieben und für unsere Reise mit Kleinkind perfekt.
Die Mitarbeiter im Büro waren immer schnell erreichbar und es gab auch keinen „Informationsverlust“, als ein Ansprechpartner urlaubsbedingt gewechselt wurde.
Customer review & rating for:
Reisebüro Plum
28/05/2025Anonymously
Reisebüro Plum Comment from Reisebüro Plum:
Vielen Dank für Ihre positive Rückmeldung! Es freut uns zu hören, dass das empfohlene Hotel Ihren Erwartungen entsprochen hat und ideal für Ihre Reise mit Kleinkindern war. Auch die Erreichbarkeit unserer Mitarbeiter ist uns wichtig, und wir sind froh, dass Sie mit dem Service zufrieden waren. Ihr Feedback ist für uns von großer Bedeutung, und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!
5.00 out of 5
Excellent
Recommendation
Very friendly staff very good service our needs were always catered for we can only recommend it
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Customer review & rating for:
Reisebüro Plum
20/04/2025Jürgen Michael S.
Reisebüro Plum Comment from Reisebüro Plum:
Thank you very much, Mr. Schmitz, for your positive feedback. We are pleased to hear that you were satisfied with our staff and service and that your needs were always taken into account. Your recommendation means a lot to us. We look forward to welcoming you again soon.
Best regards from Team Reisebüro Plum ;-)
5.00 out of 5
Excellent
Ms. Völlger was recommended to me by a neighbor. Ms. Völlger far exceeded my expectations. We initially spoke on the phone, and I always had the feeling that she had time for me and was interested in my concerns. The material sent by e-mail was very comprehensive and was a great help in making a decision. Even at two meetings in the office (Mönchengladbach Forsterstr.) I can only describe her with the adjectives: friendly, patient and above all with a great deal of professional competence. The above was also true when I asked her after signing the contract. I will definitely recommend Ms. Völlger without reservation.
I would also like to mention that the office on Forsterstr. seems to me to be only conditionally suitable for two simultaneous consultations. (My wife and I were the only clients at both appointments, good planning or luck?)
Yours sincerely
Reiner Schneider
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Customer review & rating for:
Reisebüro Plum
10/04/2025Reiner S.
Reisebüro Plum Comment from Reisebüro Plum:
Dear Mr. Schneider,

Thank you very much for your kind words and the positive feedback! We are delighted to hear that Ms. Völlger exceeded your expectations and assisted you so well with your concerns. We attach great importance to professional competence and personal support, and it's great to know that this was appreciated by you!

Thank you also for the comment about the consultation room situation. We really appreciate your feedback and will take it into consideration to make future visits even more enjoyable.

If you have any further questions or concerns, please do not hesitate to contact us at any time. We look forward to supporting you in the future and wish you all the best!

Best regards from Team Reisebüro Plum
5.00 out of 5
Excellent
Recommendation
Wir sind mehr als zufrieden und Frau Gerards hat wirklich alles nach unseren Wünschen umgesetzt. Vielen Dank dafür und wir empfehlen sie 100% weiter. Liebe Grüße Nicole Gritzan
Customer review & rating for:
Reisebüro Plum
28/03/2025Nicole G.
Reisebüro Plum Comment from Reisebüro Plum:
Vielen Dank für Ihr positives Feedback, Nicole G.
Wir freuen uns zu hören, dass Sie mit den umgesetzten Wünschen so zufrieden sind und dass Frau Gerards einen positiven Eindruck hinterlassen hat. Ihre Empfehlung wissen wir sehr zu schätzen. Wenn Sie in Zukunft weitere Anliegen haben, stehen wir Ihnen jederzeit zur Verfügung.
Liebe Grüße vom Team Reisebüro Plum!
4.75 out of 5
Excellent
Recommendation
Immer freundlich und hilfsbereit! Kommen immer wieder gern!
Customer review & rating for:
Service und Beratung in unseren Reisebüros
14/03/2025Kai K.
Reisebüro Plum Comment from Reisebüro Plum:
Hallo Kai K.,

vielen Dank für das tolle Feedback! Es freut uns sehr zu hören, dass Sie unsere Freundlichkeit und Hilfsbereitschaft schätzt. Wir freuen uns schon darauf, Sie bald wieder bei uns begrüßen zu dürfen!

Beste Grüße,
Dein Team vom Reisebüro Plum :-)
5.00 out of 5
Excellent
Recommendation
Mein Mann und ich sind ohne Termin sehr freundlich und kompetent von Frau Maaßen beraten wurden. Die Räumlichkeiten liegen Mitten im kleinen Ortskern und sind sehr hell und freundlich eingerichtet. Parkmöglichkeiten gibt es ausreichend direkt vor der Türe! Ohne genaue Vorstellungen über Zielort aber mit klaren Vorraussetzungen die unser Familienurlaub erfüllen soll hat Frau Maaßen uns einige Optionen zur Auswahl vorgestellt. Auch bei der Abwägung von Vor- und Nachteilen der jeweiligen Optionen konnte Sie uns mit ihrem Fachwissen unterstützen.
Wir fühlten uns bezgl. Reisezeitraum und Reiseort ebenfalls gut beraten. Uns wurde genügend Zeit für eine Entscheidung eingeräumt weshalb wir schlussendlich unsere Reise über das Reisebüro gebucht haben. Auch nach der Buchung konnten wir uns stets bei Fragen an das Reisebüro wenden. Zudem wurden wir über wichtige Informationen wie Reiseversicherungen und dergleichen ohne Nachfrage informiert was uns sehr geholfen hat.
Ich würde immer wieder Reisen über dieses Reisebüro buchen und kann es absolut weiterempfehlen für Reisende die wert auf Service und gute Beratung legen.
Customer review & rating for:
Reisebüro Plum
02/02/2025M.
Reisebüro Plum Comment from Reisebüro Plum:
Liebe Frau Houben,

herzlichen Dank für Ihre wunderbare Bewertung! Es freut uns sehr zu hören, dass Sie und Ihr Mann mit unserer Beratung von Frau Maaßen so zufrieden waren. Wir legen großen Wert auf eine freundliche Atmosphäre und individuelle Unterstützung, und es ist schön zu wissen, dass Sie sich wohlgefühlt haben.

Es freut uns auch, dass Sie mit den verschiedenen Reiseoptionen und Informationen zu Reiseversicherungen gut beraten wurden. Ihre Empfehlung bedeutet uns viel, und wir freuen uns darauf, Sie auch in Zukunft bei Ihren Reiseplänen.
unterstützen zu dürfen!

Vielen Dank nochmals und bis bald!

Herzliche Grüße,
Ihr Team vom Reisebüro
5.00 out of 5
Excellent
Recommendation
No travel booking without Barbara Seidler! Competent, friendly and service-oriented, she ensures a stress-free travel booking!
Show original
Customer review & rating for:
Reisebüro Plum
30/11/2024P. C.
Reisebüro Plum Comment from Reisebüro Plum:
Vielen Dank für Ihre nette Bewertung, darüber freuen wir uns sehr!
Wir geben das Lob an Frau Seidler weiter.

Ganz liebe Grüße vom Team Reisebüro Plum ;-)
189 Reviews from
6 other sources
4.68 out of 5
Excellent
4.84 out of 5
Excellent
26 reviews on Google Maps
 
15/11/2025
4.80 out of 5
Excellent
13 reviews on Google
 
06/05/2024
4.70 out of 5
Excellent
40 reviews on Google
 
16/09/2025
4.70 out of 5
Excellent
31 reviews on Google
 
06/01/2025
4.64 out of 5
Excellent
59 reviews on Google Maps
 
16/11/2025
4.44 out of 5
Good
20 reviews on Google Maps
 
16/11/2025
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All reviews and experiences about Reisebüro Plum are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 17/05/2021  |  Last update: 03/12/2025   |  Report profile

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