The first thing that went wrong was probably everything that can go wrong after my accident. Poor communication between workshop (mediator), Savesto and me.
Until I had Mr. Timo Knoblich from Savesto on the phone. I don't want to suck up, but this man was honest and competent despite the stereotype of a salesman. He didn't want to sell anything, as one usually knows it from a salesman, but spoke plainly in a calm tone. In addition, I was really, I will say very tense and not very nice at this point.
I promised him to evaluate the company Savesto. No matter if it turns out good or bad. I keep my word, as did Mr. Knoblich.
What the workshop failed to do, which is called informing the customer about the next steps, Mr. Knoblich has done 100%, although it is certainly not even his job in the company.
Of course, I would have liked more compensation (who does not), but am still satisfied with the sum and the expert opinion (car).
Conclusion: I got what I thought I would get. Whether it would have been the same if I had not called afterwards, I can not say.
What I would like to see is a call from Savesto as soon as they have received the order from the workshop. Most garages probably don't explain anything at all to the customer, except sign here.
This would also avoid misunderstandings and they could also take customer requests into account, as was the case with me. I say only repair costs, condition of the vehicle, TÜV etc. ... Because the workshop usually does not pass on, but is indispensable.
I do not want to make them more work than necessary, but I can only recommend to talk to Mr. Knoblich immediately!
Thanks again for everything!
With kind regards
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