The ProvenExpert FREE version is and will always remain free. If you require more features or want to receive and present customer reviews on a larger scale, you can choose between the BASIC, PLUS, and PREMIUM plans.
Protecting your privacy is our top priority. We use the latest web standards and strict guidelines to ensure the safety of your data and that of your customers.
More information on the EU General Data Protection Regulation (GDPR) and Data Processing Agreement (DPA) can be found here.
Please contact our data protection administrator if you have any questions .
To avoid abuse of our platform, you can only change your profile name by sending a request to our support team.
You can change your email address in the profile settings in the “user account area”. Simply click on the blue pen symbol in the “line for email address for notifications and registration.”.
You can set a new password in the profile settings in the “user account area”. Simply click on the blue pen symbol in the “change password” line.
Go to the Forgot password page. To reset your password, enter the email address you provided to create your ProvenExpert account.
Your field of activity is the base for your online surveys. The surveys include a catalogue of questions based on criteria for customer feedback, specifically tuned to your field of activity.
It is possible to change your field of activity through our support if you haven't received any customer feedback. If you've already received feedback, a change is no longer possible.
In the future, it will be possible to add more fields of activity to your ProvenExpert profile.
You can unsubscribe from email notifications and the newsletter in the profile settings in the “Reporting & newsletter” area. To do so, simply click on the blue pen symbol and remove the checkmark.
This may be because your profile isn't public and/or your ratings haven't been approved.
You can set your profile to public in the profile settings in the “Privacy area”. Simply click on the blue pen symbol in the and set a checkmark next to “public mode”.
To approve ratings, open your profile after logging in and open the detailed view for each review (“View review”) that you would like to approve. Click on the button “Publish review”.
This may be because these reviews are older than 24 months and are therefore not displayed in the FREE version, or the maximum number of reviews you can publish, which depends on the plan you've selected, has been exceeded.
However, your reviews aren't lost. When logged in, you will still be able to view all reviews in your profile. As soon as you upgrade your plan and raise the limit for publicly visible reviews, your older reviews will reappear in your public profile.
Yes. However, all reviews that you've received via this survey will also be permanently deleted. You can also opt to pause or deactivate surveys. This way all reviews will be kept.
Unfortunately, a survey cannot be restored after it has been deleted. You have to create a new survey and invite customers to provide feedback.
Top competencies are those criteria for customer satisfaction in which you've been ranked highest.
They are determined from the weighed average of all reviews. If two competencies have the same average score, the number of reviews decides the order of top competencies. The average with the most reviews appears before all others.
1 star: -2
2 stars: -1
3 stars: 0
4 stars: 1
5 stars: 2
At this time, it isn't possible to formulate your own questions. However, you can adjust your survey template as you see fit by activating or deactivating individual questions or whole categories and creating surveys for different topics.
You can change the survey topic as long as you haven't received any feedback from it. If you've already received one review, no changes to the survey topic are admissible. This is done to avoid abuse and ensures transparency for users. If you have noticed that a mistake has been made in the survey topic, changes may be possible following a check by our support.
Our API is a program interface that you can link to your online shop, customer administration, etc. An API lets you automatically create customized surveys and add them to your email or CRM system. You can insert customized links to your survey in emails to your customers in order to get feedback. In our blog post about ProvenExpert API you can find out how to integrate and use this interface correctly.
Any customer or business partner can submit a review of your business. However, you can change your profile settings in the “Privacy area” to determine whether every profile visitor can leave a review, or just those invited by you to give feedback. For more information see our review guidelines.
Yes, but each person can fill out each survey only once. This means that a customer can rate you three times if you invite them to fill out three different surveys.
No, reviews must first be approved by you before being published to your profile. You can make a review public or reset its public status at any time. If you don't make all reviews public, this will be displayed on your profile and rating seal.
To find out more, go to:
Why are stars, overall grade, and recommendation quote missing from my seal?
No, as a rule we don't delete any customer reviews. However, if a review includes offensive, racist, or sexist statements or is in conflict with another part of our review guidelines, it will be deleted. You can notify our support team of any such reviews.
Have you received a negative review that you're not happy with? Find out in our blog post what you can do after receiving a negative rating.
Was a customer hasty in giving you a bad review, but walked away satisfied at the end? In this case, you can ask him or her to rewrite the review. You will find the “Ask reviewer to change rating feature,” as a text link below each review (you have to open the review to see this).
You cannot correct grammar and spelling mistakes yourself. By using the “Ask reviewer to change rating feature,” you can ask your customers to fix mistakes. You'll find the feature as a text link below each review (you have to open the review to see this).
For your overall score to appear in the form of stars when your profile comes up during a Google search, all evaluations must be made public, and your profile be set to public, too (“public mode”). As soon as the Google web crawler indexes your ProvenExpert profile, your Google star ratings will appear in the search results for your profile. This normally only takes a few days.
Can my profile be found by search engines?
Yes, you can display Google star ratings for your site in Google search results as well. Google shows the rating data from your profile (total score, rating stars, and number of reviews) in its organic search results for your website as well.
To link your website to Google star ratings, sign in, and in your profile menu or the navigation at the top right, click “Google star ratings” to read the instructions.
Note: This function is available starting from the PLUS plan and in the course of the 30-day PREMIUM test period.
Log in and go to the rating seal page. There, you can select a version, adjust the shape, and size and then click on the “Generate HTML code” button. Copy the displayed code and insert it into your website.
The minimum term of a plan is a month, and 12 months in case of an annual subscription. The contract will be extended automatically if you do not cancel it before the notification deadline. You can cancel at any time until 14 days before the end of the term.
You can switch plans at any time. Upgrades can be made at any time. To do so, click on the “Upgrade” menu and select a plan that meets your needs. Downgrades can be made only at the end of the booked term.
We have outsourced our invoicing to our partner Fastbill.com. When you sign up for a plan, it will be calculated for you for one month or one year in advance, depending on the payment type you have selected. The amount will be billed to your specified credit card, PayPal, or bank account. After the end of the booking term and upon each extension of the service, you will receive a bill indicating VAT.
Yes. Cancelation must take place at the latest 14 days before the end of the current term. If the cancelation deadline is missed, the contract duration will be extended by another year or month. If the contract is canceled within the term, your account will be switched to the FREE version at the end of the term.