Frequently asked questions and answers

If you do not have a profile yet, you can navigate to the free registration via the „Register Now“ Button at the upper right screen margin.

The button „Login“ leading you to the log-in mask is located above right on ProvenExpert.com. Here you can enter your email address and password or just log in via social sign-up using your Facebook, Google, LinkedIn, or Xing account. A further step leads you to your ProvenExpert-profile.

To avoid abuse of our platform, you can only change your profile name by sending a request to our support team.

You can change your email address in the profile settings in the “user account area”. Simply click on the blue pen symbol in the “line for email address for notifications and registration.”.

You can set a new password in the profile settings in the “user account area”. Simply click on the blue pen symbol in the “change password” line.

Go to the Forgot password page. To reset your password, enter the email address you provided to create your ProvenExpert account. You’ll receive an email including further instructions and the required link for resetting.

Your field of activity is the base for your online surveys. The surveys include a catalogue of questions based on criteria for customer feedback, specifically tuned to your field of activity.

It is possible to change your field of activity through our support team if you haven't received any customer feedback. If you've already received feedback, a change is no longer possible.

You can unsubscribe from email notifications and the newsletter in the profile settings in the “Reporting & newsletter” area. To do so, simply click on the blue pen symbol and remove the checkmark.

To find out more, go to Why are stars, overall grade, and recommendation quote missing from my seal?

This may be because your profile isn't public and/or your ratings haven't been approved.

You can set your profile to public in the profile settings in the “Privacy area”. Simply click on the blue pen symbol in the and set a checkmark next to “public mode”.

To approve ratings, open your profile after logging in and open the detailed view for each review (“View review”) that you would like to approve. Click on the button “Publish review”.

This may be because these reviews are older than 24 months and are therefore not displayed in the FREE version, or the maximum number of reviews you can publish, which depends on the plan you've selected, has been exceeded.

However, your reviews aren't lost. When logged in, you will still be able to view all reviews in your profile. As soon as you upgrade your plan and raise the limit for publicly visible reviews, your older reviews will reappear in your public profile.

Our API is a program interface that you can link to your online shop, customer administration, etc. An API lets you automatically create customized surveys and add them to your email or CRM system. You can insert customized links to your survey in emails to your customers in order to get feedback. In our blog post about ProvenExpert API you can find out how to integrate and use this interface correctly.

Beside your „My Profile“-button, click in the drop down menu on “Developer API”. Here, you can find all personalised survey links. How to use and implement them correctly, you can find here.

Any customer or business partner can submit a review of your business. However, you can change your profile settings in the “Privacy area” to determine whether every profile visitor can leave a review, or just those invited by you to give feedback. For more information see our review guidelines.

Basically yes, but every person can only participate once per survey. Multiple reviews by the same person are only valid, if you ask her for ratings related to different services.

No, reviews must first be approved by you before being published to your profile. You can make a review public or reset its public status at any time. If you don't make all reviews public, this will be displayed on your profile and rating seal by the absence of the overall score.

To find out more, go to:
Why are stars, overall grade, and recommendation quote missing from my seal?

As a rule, we don't delete any customer reviews. However, if a review includes offensive, racist, or sexist statements or is in conflict with another part of our review guidelines, it will be deleted. You can notify our support team of any such reviews.

Have you received a negative review that you're not happy with? Find out in our blog post what you can do after receiving a negative rating.

Was a customer hasty in giving you a bad review, but walked away satisfied at the end? In this case, you can ask him or her to rewrite the review. You will find the “Ask reviewer to change rating feature,” as a text link below each review (you have to open the review to see this).

In order to protect you and your customers, our support proves the reported review. If the review contains indignities, contravenes with our review guidelines, Data Protection Directive or if the rater has evidently never used your product/service, a deletion of the review takes place.

For effectively taking steps against fake reviews, we have compiled here, how you recognize and proceed fake reviews. Solid hints about a suspicion helps our support to validate and prove the fake reviews. Under specific circumstances, a dispute settlement procedure will be initiated.

You can report reviews as follows: At first, select the review to be proved and fold out the details with the blue arrow “view review” of the drop down menu. At the bottom edge, you find the option “report review”. Alternatively, you can directly refer to the reviewer with “E-Mail to reviewer”, “Write comment” or “Ask reviewer for edit”.

By the way: Even third parties can report reviews of your public profile.

You cannot correct grammar and spelling mistakes yourself. By using the “Ask reviewer to change rating feature,” you can ask your customers to fix mistakes. You'll find the feature as a text link below each review (you have to open the review to see this).

For your overall score to appear in the form of stars when your profile comes up during a Google search, all evaluations must be made public, and your profile be set to public, too (“public mode”). As soon as the Google web crawler indexes your ProvenExpert profile, your Google star ratings will appear in the search results for your profile. This normally only takes a few days.

Also see:
Can my profile be found by search engines?

Yes, you can display Google star ratings for your site in Google search results as well. Google shows the rating data from your profile (total score, rating stars, and number of reviews) in its organic search results for your website as well.

To link your website to Google star ratings, sign in, and in your profile menu or the navigation at the top right, click “Google star ratings” to follow the instructions.

Note: This function is available starting from the PLUS plan and in the course of the 30-day PREMIUM test period.

The display of the Google star ratings in the search results cannot be guaranteed, since this is ultimately up to Google. ProvenExpert has no direct say in the matter. Accordingly to the recommendations of Google, we suggest no implementation of the script on your front page, but on the subpages including content with direct thematic connection to the reviews on your ProvenExpert-profile.

Enthusiastic customers, excellent service, and being proactive about customer feedback - we think that needs to be recognized. This is why we highlight service providers on ProvenExpert.com that meet the above-mentioned criteria.

The awards “TOP service providers”, “TOP recommendation”, and “Customer Choice” are given on a running annual basis. This is why the profile badge, certificate and sticker all display the current year. But there's no deadline for qualification — anyone that meets the criteria during the calendar year is eligible for an award. But there's no deadline for qualification — anyone that meets the criteria during the calendar year is eligible for an award. Which criteria have to be fulfilled by the service providers to achieve the awards, you can learn here.

Our awards are a clear sign of excellence and high customer satisfaction. Winning a ProvenExpert award opens up new marketing opportunities for your business — both online and offline — and gives you a clear competitive advantage. Check out our blog post on 10 Ways to Advertise your ProvenExpert Award.

The criteria table lists the conditions for winning an award. Keep in mind that the minimum number of received reviews is limited to the previous 12 months. Any reviews which are older than 12 months will not be taken into consideration. Also, all the reviews must be made public in order to be eligible for an award. Check to make sure you've approved all reviews for public display in your profile.

We only give stickers to service providers that fulfil all of our criteria — we don't make them available for sale.

Service providers that have won an award can request additional stickers in exchange for a nominal fee. If you want more stickers, just send an email to support@provenexpert.com.

At ProvenExpert, we differentiate between recommendations and the affiliate program.

Recommendations: For every successful recommendation, you receive a free month for your booked plan.

Affiliate Program: You get a list of personal registration links, which lose validity after being used by the other person. In addition, you receive a partner link, which you can for example implement on your website. The partner link can be used by several persons and is still valid afterwards.

For every successful recommendation you are receiving a free month of your particular booked plan. To recommend ProvenExpert, simply click on Recommendations after logging into your profile . Here, you can choose between different kinds like sending a direct email.

In order to participate in our affiliate program, you should successfully use at least our PLUS plan for yourself. Sign up for our affiliate program and earn a lifetime commission of up to 20% on each new customer on any of our pay plans.

You find your personal registration links with the menu item “Affiliate Program”. An overview of all customers registered via your partner-registration links and your earned commissions are listed here for you.

Please send us a VAT invoice of your commissions and we will transfer the accrued balance to your account.