We went in the shop in grimsby looking for a mobility scooter for my husband, the car park was completely accessible was able to park right next to the shop, in these days of purchasing on line it was a pleasure to be greeted by Philip, someone you could actually talk too, he showed my husband varying scooters, told him the prices explaining everything to him, allowing him to drive around in the car park which was huge, so completely safe for him.. wasn’t at all pushy. My husband was able to make his choice, and delivery of the scooter was in the same afternoon. So pleased we chose to visit independent mobility, excellent service we would well recommend them