Independent Mobility

Mobility Products Retailer

Independent Mobility
TOP SERVICE PROVIDER 2025
4.96 out of 5
Excellent
405 Reviews
Contact information
Independent Mobility is the areas leading provider of New and Used Mobility Products with 3 stores in the area :

We Supply The Following Products & Services
...

Contact information

Independent Mobility
32 Witham
Kingston upon Hull HU91BY
United Kingdom
Directions

Contact person
Ian Richmond

99% Recommended
5 stars 115
4 stars 10
2 stars 0
1 star 0
Excellent (4.94)
Cost-performance ratio
Excellent (4.90)
Top competencies

Professionalism

5.00 out of 5
12 Reviews

Customer loyalty

4.91 out of 5
11 Reviews

Customer satisfaction

4.91 out of 5
11 Reviews

127 Reviews on ProvenExpert.com

4.88 out of 5
Excellent
5.00 out of 5
Excellent
Recommendation
Only just placed my order. In store experience excellent. Ann Marie was extremely understanding and supportive, listening to my explanation of needs and advising suitable products to look at. She gave me all the time I needed to try various electric scooters and consider which best fitted my requirement. She was happy to answer further questions and show me other products I showed an interest in for future consideration. Happy with quick delivery service and look forward to using my scooter in a couple of days time. I cannot at this stage comment on after sales service or the lived experience of price to performance ratio but am confident it will as everything has been, be 5 star. Thanks Ann Marie and Independent Mobility
Customer review & rating for:
Independent Mobility
13/07/2025B.
5.00 out of 5
Excellent
Recommendation
We went in the shop in grimsby looking for a mobility scooter for my husband, the car park was completely accessible was able to park right next to the shop, in these days of purchasing on line it was a pleasure to be greeted by Philip, someone you could actually talk too, he showed my husband varying scooters, told him the prices explaining everything to him, allowing him to drive around in the car park which was huge, so completely safe for him.. wasn’t at all pushy. My husband was able to make his choice, and delivery of the scooter was in the same afternoon. So pleased we chose to visit independent mobility, excellent service we would well recommend them
Customer review & rating for:
Independent Mobility
05/07/2025Mr Anthony a.
5.00 out of 5
Excellent
Recommendation
I entered the store and I was met by Susan. I explained my circumstances and what I required. Susan then showed me the options of the different wheelchairs which would fit my needs and showing me how they operated . I then had a go to make sure I’d got it. Susan very patient with me and any issues after I left stated could contact them no problem to resolve.
Customer review & rating for:
Independent Mobility
25/06/2025Anonymously
5.00 out of 5
Excellent
Recommendation
Presenting two issues, one the purchase of a personal wheelchair, that worked for myself and my wife the pusher. Secondly could a standard wheelchair with wide pneumatic tyres be available to allow the playing of croquet with causing wheel damage to lawns. With pleasant customer service task one was easily resolved. Task two was beyond the catalogue but will be researched to help with an answer. Regards Mike
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Customer review & rating for:
Independent Mobility
23/05/2025Mike L.
5.00 out of 5
Excellent
Recommendation
Susan was very helpful and found me exactly what I needed. We weren’t rushed and were encouraged to try it with me walking and with my husband pushing me. Thank you Susan we will definitely come back when I need anything else.
Customer review & rating for:
Independent Mobility
20/05/2025N.
5.00 out of 5
Excellent
Recommendation
We visited the Witham store on Friday and spoke with Ann Marie , what a very pleasant friendly knowledge lady, went above and beyond for us , gave me excellent advice and information made me feel at ease, many many thanks, now really really looking forward to my new scooter. Mr Sean Glave
Customer review & rating for:
Independent Mobility
10/05/2025Sean G.
5.00 out of 5
Excellent
Recommendation
Just visited Beverley store and Shauna was excellent. Fab service and quality care. Fantastic.
Customer review & rating for:
Independent Mobility
03/05/2025Anonymously
5.00 out of 5
Excellent
Recommendation
Beverley shop great. Brilliant service. Good place to park.has what we need.
Customer review & rating for:
Independent Mobility
31/03/2025M.
5.00 out of 5
Excellent
Recommendation
Independent mobility Beverley store is wonderful, Shauna helped me find the right scooter to take on coach trips. She was patient and kind. I didn’t feel pushed into buying something.
Customer review & rating for:
Independent Mobility
25/03/2025S.
5.00 out of 5
Excellent
Recommendation
Brilliant service. From my initial enquiry they responded within an hour. Phil came to do the initial visit and measuring and what a gentleman he is. Lovely bloke who completed his visit exactly as arranged and gave quote immediately on measuring. From the initial visit to installation was 3 days. Fitting was all done within an hour with excellent service and not a bit of mess. Cannot promote this service enough.
Excellent from start to finish and really satisfied with everything.
Well done to all at Independent mobility
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Customer review & rating for:
Independent Mobility
22/03/2025J.
5.00 out of 5
Excellent
Recommendation
I was searching around the Beverley/Hull area for a framed, heightened toilet seat for my parents. After various phone calls to different companies I spoke to a lovely lady at Idependent Mobility who advised me that the Beverley store didn’t have one but she would contact their others for me.
She swiftly called me back and said that their branch Hutton Cranswick had one and to save me traveling through they kindly offered to have it brought to the Beverley shop if needed.
It wasn’t far for me to go through to Hutton Cranswick so popped there and collected it.
Once again the staff were very pleasant and extremely helpful.
I would definitely recommend 😊
I had no problem
Show original
Customer review & rating for:
Independent Mobility
06/03/2025Jill G.
5.00 out of 5
Excellent
Recommendation
Simon showed great kindness and understanding of our requirements. Scooter options shown and explained , with the chance to try them out in the showroom private car park myself. Scooter disassembly clearly explained and again we were given the opportunity to try that for ourselves ,which enabled us to make the correct choice. No pushy salespeople. Would recommend.
Customer review & rating for:
Independent Mobility
04/03/2025Anonymously
5.00 out of 5
Excellent
Recommendation
Very welcoming staff not pushey let me take my time about what was okay for me.I would recomend them to other people. Excellent all round
Show original
Customer review & rating for:
Independent Mobility
18/09/2024Anonymously
5.00 out of 5
Excellent
Recommendation
Spoken to such a very helpful girl in Beverley she said she was called Susan I’m slightly deaf and I think that was her name. We were there on Sunday looking at a hospital bed, she went 100% beyond what was expected, she called us back saying she could get it sooner for me we turned back and ordered it. 10 stars
Customer review & rating for:
Your Purachse From Independent Mobility
17/09/2024Anonymously
5.00 out of 5
Excellent
Recommendation
Very knowledgeable and helpful, nothing was too much
trouble for Ann-Marie. She provided an excellent service from start to finish and we would highly recommend Independent Mobility to others. Cynthia & Tony.
Customer review & rating for:
Independent Mobility
17/08/2024Anonymously
5.00 out of 5
Excellent
Recommendation
The service my wife and I received at Independant Mobility was exceptional, friendly and knowlegeable. We ended up buying two riser recliner chairs and a power chair. We were given a thorough rundown on both products, the whole transaction was made easy because Carl and Susan understood that they were dealing with two oldies and treated us kindly and with respect. I recommend Independant Mobility.
Customer review & rating for:
Your Purachse From Independent Mobility
05/08/2024Geoffrey H.
5.00 out of 5
Excellent
Recommendation
Big THANK YOU to Phillip for his great service and assistance at a time when we needed same!
We had not been customers before but made contact with Phillip on a Saturday morning needing a narrow wheelchair urgently and Phillip could not have been any more helpful. He took required measurement; measured his stock and rang us as promised. We went same am and purchased chair.
Speed and quality of service was VERY appreciated at a stressful time!
Thank you Independent Mobility!
Just to let you know we have had to use mobility products for 20+ years and this was some of the best service we have had; and given the amount of pirates out there we don't say that lightly!!
We highly recommend this mobility provider.
Andrea and Steve
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Customer review & rating for:
Independent Mobility
11/07/2024Steve W.
5.00 out of 5
Excellent
Recommendation
A big thank you to Neil for his help sorting my cart battery and checking the charger. It was much appreciated
Malcolm
Show original
Customer review & rating for:
Independent Mobility
28/05/2024Anonymously
5.00 out of 5
Excellent
Recommendation
We were looking for a stairlift for one of our parents - called on Monday - survey on Tuesday and fitted Wednesday. A first class consultation and fitting. Would highly recommend to anyone looking for a local - efficient and first class service. Thank you! S & S
Customer review & rating for:
Independent Mobility
28/01/2024Anonymously
5.00 out of 5
Excellent
Recommendation
I visited Independent Mobility with my mother-in-law who was looking for a rise and recliner armchair for use after a pending hip replacement operation. We arrived having no knowledge about the product and were delighted to see such a wide range of options available to look at and try out. The staff member who looked after us talked us through all the different options until we decided on the right model for her. He was knowledgeable, professional, funny and not in the slightest bit pushy. My mother-in-law thoroughly enjoyed the whole experience and was so grateful to have found something suitable before her operation. Initially her first choice fabric wasn't available for a couple of weeks but somehow the team managed to pull some strings with the manufacturer and the chair in her chosen material was delivered only 5 days later in time for her return home from hospital. Delivery was quick and efficient and at the advised time so no unnecessary waiting around. I also like the fact that the chair was manufactured in Yorkshire so we felt like we were keeping it local. I couldn't recommend Independent Mobility highly enough. Many thanks to Helen, Ian, Laura and the team for such an excellent service.
Customer review & rating for:
Independent Mobility
23/05/2023S.
278 Reviews from
5 other sources
4.99 out of 5
Excellent
5.00 out of 5
Excellent
147 reviews on Google Maps
 
13/07/2025
5.00 out of 5
Excellent
12 reviews on Yell.com
 
05/12/2024
5.00 out of 5
Excellent
3 reviews on Google Maps
 
12/07/2025
5.00 out of 5
Excellent
84 reviews on Google Maps
 
01/07/2025
4.90 out of 5
Excellent
32 reviews on Facebook
 
26/06/2025
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All reviews and experiences about Independent Mobility are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 28/11/2017  |  Last update: 17/07/2025   |  Report profile

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