Hanse Haus GmbH

Prefabricated house supplier, prefabricated house, prefabricated houses, detached houses, bungalows

Hanse Haus GmbH
798 Reviews i
published (99 %)
out of 799 reviews
Contact information

Contact information

Hanse Haus GmbH
Buchstraße 3
97789 Oberleichtersbach
Germany
Directions

Contact person
Ulrike Kiesel

Websites

Social Media

Review from 04/04/2024  
5.00 out of 5
Excellent
Recommendation
Quality
Value
Services
Implementation
Consulting
Top competencies

Cost adherence

4.33 out of 5
51 Reviews

Customer focus

4.10 out of 5
49 Reviews

Professionalism

4.08 out of 5
49 Reviews

168 Reviews on ProvenExpert.com

5.00 out of 5
Excellent
Recommendation
Very good implementation by everyone involved, especially the site manager Mr. Sebastian Lingerfeld.
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Customer review & rating for:
Hanse Haus GmbH
04/04/2024Malle M.
Hanse Haus GmbH Comment from Hanse Haus GmbH:
How do you do?

Thank you for your feedback and the 5-star rating!

We are very pleased that you were completely satisfied with our service and that you felt well looked after at all times. We will of course pass on your praise to the site manager Mr. Lingerfeld.

We wish you many great moments in your Hanse-Haus and will be at your disposal at any time in the future.

Best regards
Your Hanse Haus team
3.80 out of 5
Good
Recommendation
Hello, our house was completed after 12 months in January 2022. Everything was done (expansion stage almost finished) and also a major issue with the floor slab company Glatthaar was well handled and taken over in terms of costs.
So far no major complaints after 2 years. On the whole, everything has gone well and is working.
Unless something else comes to light, I wish everyone a house like this. There are always little things, but they were sorted out with Hanse without too much fuss.

However, some of the white facades (colored plaster) are supposed to turn green after a few years. It would be good if this were better communicated and if painting after plastering were suggested.
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Customer review & rating for:
Hanse Haus GmbH
03/29/2024Anonymously
Hanse Haus GmbH Comment from Hanse Haus GmbH:
How do you do?

Thank you for your positive feedback!

We are very pleased that you were satisfied with our service and that the end result met your expectations.

We take your comment regarding the possible discoloration of the façade very seriously and will pass this on internally to improve our customer communication.

For the future, we wish you continued enjoyment and happiness in your Hanse-Haus and will of course continue to provide you with advice and assistance.

Best regards from Oberleichtersbach
Your Hanse Haus team
1.39 out of 5
Poor
My favorite word is "on site"! I bought my house turnkey, but I had to do so much myself that I would have needed a good 3 months' vacation. The site manager is not available, the office representative is not there 50% of the time. Construction work is carried out without sense and reason (e.g. rock wool should have been removed from the chimney (!), but this was only communicated when everything was already plastered and painted. The electrical installation is very mixed up, consultation during the implementation of the plans in practice. No response. The price has increased by a total of 20%. Even more than two months after the handover, important finishing work (basement screed) has not yet been completed. I cannot recommend HH to anyone.
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Customer review & rating for:
Hanse Haus GmbH
03/24/2024Anonymously
Hanse Haus GmbH Comment from Hanse Haus GmbH:
How do you do?

Thank you for your honest review and for taking the time to share your experience with us.

We are very sorry that your building project did not meet your expectations and that you are dissatisfied with various aspects of our service.

We understand that the issues you have described have affected your satisfaction and we take your feedback very seriously. In order to process your request in the best possible way, we would like to know the construction number and the current status of your construction project. Please send us this information by e-mail to onlinemarketing@hanse-haus.de so that we can check this internally without delay.

Thank you again for your openness and your trust in Hanse Haus.

Best regards
Your Hanse Haus team
5.00 out of 5
Excellent
Recommendation
Hanse Haus convinced us from the first consultation with Mr. Westphalen in Mühleim-Kärlich. Looking back on the construction phase, we are very satisfied with everything. We were always well advised and guided through the individual phases. We had a contact person from the company at all times. One year after the house was built, we are still very happy that we decided to build our house with Hanse Haus. We feel very comfortable in our home and can only recommend the company wholeheartedly!
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Customer review & rating for:
Hanse Haus GmbH
03/23/2024Anonymously
Hanse Haus GmbH Comment from Hanse Haus GmbH:
How do you do?

Thank you very much for taking the time to give us such great feedback! We were very pleased to receive your 5-star rating. Especially that you felt you were in good hands at all times. We are of course happy to pass on your praise.

We wish you continued enjoyment in your Hanse-Haus and will be at your side at all times in the future.

Best regards
Your Hanse Haus team
4.84 out of 5
Excellent
Recommendation
We are very satisfied with the services provided by Hanse Haus. In particular, the detailed construction supervision of our construction manager Mr. Rank is to be emphasized here, who is available with advice and support in advance as well as during the construction phase and acts in the interests of the customer to fulfill his wishes.

We were also really impressed by our installation team led by Björn Selinger. From day one, Mr. Selinger and his team gave us the feeling that they were doing everything they could to deliver our dream home with the best possible quality. They were always available to answer any questions we had and also responded to last-minute change requests from the builders and implemented them. We were also on the same wavelength as people, so it was always a pleasure to watch the construction progress on site. Hanse Haus is lucky to have such motivated, committed and competent employees in its ranks, who represent the company very well and ensure a good reputation!
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Customer review & rating for:
Hanse Haus GmbH
03/21/2024Anonymously
Hanse Haus GmbH Comment from Hanse Haus GmbH:
Good afternoon,
First of all, thank you very much for taking the time to give us such detailed and excellent feedback.

We are very pleased with your five-star rating and that you felt completely at ease with our site manager Mr. Rank and our great installation team led by Mr. Sellinger. Of course, we are happy to pass on your words of praise!

We wish you a wonderful time in your Hanse-Haus and will continue to be at your side with help and advice at all times.

Best regards
Your Hanse Haus team
4.78 out of 5
Excellent
Recommendation
Unfortunately, communication regarding the scaffolding and the need to produce the house entry was very poor and miscommunicated (additional work and additional costs incurred), communication only on request and rather curt during the construction phase. Advice absolutely top without compromises. Painting work unfortunately somewhat unclean and partly sloppy.
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Customer review & rating for:
Hanse Haus GmbH
03/15/2024C.
Hanse Haus GmbH Comment from Hanse Haus GmbH:
How do you do?

Thank you for the positive rating with 5 stars!

We are very pleased that you were satisfied with the advice from Hanse Haus.

We would also like to apologize for the apparent misunderstandings in communication and hope that these could be clarified.

Best regards,
Your Hanse Haus team
1.00 out of 5
Poor
We can now only describe the behavior of Hanse Haus as cheeky and impertinent...
After several blatant planning errors on the part of the company, I spoke on the phone with the sales manager for the east, who spoke in grand tones that we could expect a financial concession in any case. After he didn't get back to me as promised about a week after the phone call, about 4 weeks ago, I wrote an email and asked what was going on. The answer came promptly: They didn't see any reasons or possibilities to accommodate us financially.
Excuse me? What kind of reasons must there be to receive a financial refund? The house has to collapse on you?
I sent an e-mail back asking what this is all about, but of course no reply. The people in charge don't seem to have the guts to confront us, which annoys us immensely.
This company is completely unreliable and they don't like to take responsibility for the builders, who have to pay for the whole thing in the end.
Just don't build with Hanse Haus, disappointment is inevitable!
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Customer review & rating for:
Hanse Haus GmbH
03/12/2024Anonymously
Hanse Haus GmbH Comment from Hanse Haus GmbH:
How do you do?

First of all, we would like to thank you for taking the time to share your experience with us here. We know how valuable your feedback is and would like to reassure you that we are truly sorry that your building project did not go smoothly.

You have already raised your concerns with our online marketing team via email and we would like to assure you that we have carefully reviewed your concerns in close consultation with the relevant departments and have provided you with feedback on the points raised.

We understand that building your own home is a very personal and significant project and it is our utmost concern that you feel completely comfortable in your new home. Should you have any further questions or require additional support, we encourage you to get in touch with your personal contact directly.

Finally, despite the challenges you have experienced, we would like to wish you a happy and fulfilling time in your new home.

Best regards
Your Hanse Haus team
1.80 out of 5
Fair
Catastrophic!!!
House has been standing for half a year, facade not finished. Wrong overflow / backwater system / pump. Walls were put in at a slump etc. Half the floor in the HWR is missing, roller shutters defective, appointments are canceled at short notice (vacation already taken several times for nothing). Construction manager lies until the beams bend, leaves the company and the successor does not get back to emails and calls!
Technical plans for drainage were drawn up by a trainee. (No fun!) This resulted in major damage under the floor slab!
Crooked walls (some of the front wall up to 3-5cm different to the back wall)
I don't even want to start about the heating, remote maintenance of the anger, technician needs up to 6 weeks lead time. We're just sitting in the cold!
And you get put off and put off and put off and put off and ....
We can't understand these reviews!

Our opinion: Hands off!
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Customer review & rating for:
Hanse Haus GmbH
03/04/2024Anonymously
Hanse Haus GmbH Comment from Hanse Haus GmbH:
How do you do?

First of all, thank you for taking the time to share your experience with us. We would like to sincerely apologize for the problems you encountered during the implementation of your construction project.

We take your criticism very seriously and would like to pass on and review the situation described internally. We would therefore be very grateful if you could send us your construction number and the current status of your construction project by email to onlinemarketing@hanse-haus.de.

Best regards from the Rhön
Your Hanse Haus team
1.00 out of 5
Poor
I can't say much about Hanse Haus other than just not. Very unfriendly salespeople with utopian asking prices. The statement was that you can't get anything under 450,000 euros. After that, the competition was maligned, an absurdity. If people are lying and telling lies like that, I don't want to know what they don't tell you during construction.
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Customer review & rating for:
Hanse Haus GmbH
02/23/2024Anonymously
Hanse Haus GmbH Comment from Hanse Haus GmbH:
How do you do?

Thank you for taking the time to share your experience with us.
We would like to sincerely apologize for the situation you have described.

In order to avoid such incidents in the future, it would be very helpful for us if you could send us further details of your consultation via onlinemarketing@hanse-haus.de.

Best regards
Your Hanse Haus team
4.98 out of 5
Excellent
Recommendation
Hello dear Hanse-Haus team,
I would like to tell you here that I am absolutely satisfied with my house project with you.
During the entire planning and implementation phase, I received excellent advice from Christoph Trabert and was given serious, human and constructive support throughout.
The entire subsequent planning and production phase was extremely reliable and transparent and all deadlines and promises were met perfectly.
I would particularly like to highlight the assembly team led by Björn Selinger, who erected the house professionally and expertly under difficult weather conditions and always gave me, as the client, a great feeling of reliability and care and kept me informed of all progress and decisions without being asked. These men dealt with all minor and major challenges in a very solution-oriented manner to my complete satisfaction. You should be proud of these guys, take good care of them....

Many thanks to Hanse-Haus and everyone involved!
I am now really looking forward to my new home.

Best regards from Vorbachzimmern,
Michael Schwarzbach
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Customer review & rating for:
Hanse Haus GmbH
02/22/2024Michael S.
Hanse Haus GmbH Comment from Hanse Haus GmbH:
Good afternoon,
First of all, thank you very much for the positive feedback.

We are very pleased that you are satisfied with the work and that you felt so well looked after during the implementation of your house project.

We will of course pass on your words of praise to Mr. Trabert and Mr. Selinger's team.

We wish you lots of fun and a wonderful time in your new home and will continue to be at your side in the future.

Best regards from Oberleichtersbach
Your Hanse Haus team
4.80 out of 5
Excellent
Recommendation
We built our house with HanseHaus some time ago....2002. We also looked at other houses and received advice, but the advice and service at HanseHaus was clearly the best. This has been confirmed again and again over the course of time. As we have made certain small structural changes (photovoltaics, patio roofing, etc.), HanseHaus has always been a reliable partner! This is also currently evident, as after more than 20 years HanseHaus has been very accommodating in helping us with a small problem on the façade. This is not a matter of course.
We can definitely recommend HanseHaus.
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Customer review & rating for:
Hanse Haus GmbH
02/21/2024Michael P.
Hanse Haus GmbH Comment from Hanse Haus GmbH:
How do you do?
Thank you very much for your positive feedback and the time you have taken, even though it has been some time since you built your house.

We hope you continue to enjoy your Hanse-Haus and will be happy to help you in the future.

Best regards from the Rhön
Your Hanse Haus team
1.80 out of 5
Fair
Fast yes, poor planning with lots of mistakes. Poor advice, resulting in lots of additional costs.
Poor execution. Poor ceiling insulation, sloppy work. Lots of visible defects. House being built. Site manager hardly to be seen. Building site looks like shit. No order at all.
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Customer review & rating for:
Hanse Haus GmbH
02/19/2024M.
Hanse Haus GmbH Comment from Hanse Haus GmbH:
How do you do?

First of all, thank you for taking the time to give us your feedback.

We are very sorry that you are having this experience building a house with Hanse Haus and would like to apologize for the problems that have arisen.

We would be pleased if you could send us the construction number and the current status of the construction project by e-mail to onlinemarketing@hanse-haus.de so that we can discuss the matter internally with the relevant people.

We look forward to hearing from you and wish you a pleasant day.

Best regards
Your Hanse Haus team
5.00 out of 5
Excellent
Recommendation
Hanse Haus is a first-class house supplier. The quality of the prefabricated house from Hanse Haus is outstanding.

We haven't moved in yet, but so far we have no points of criticism.

What we particularly liked:
Honesty, transparency and reliability. In this day and age, there are many house providers who don't list all the costs in order to make the customer more relaxed. A city villa for €250,000 is simply not feasible.
At Hanse Haus, everything is disclosed. That's why the initial price is supposedly a little higher, but it's fair!

We would especially like to thank our sales team from einfachmein.haus GmbH. Competent, always friendly and always there for us.
But all the other Hanse Haus employees also did a good job.
So did Mr. S. Ickler!

Thank you very much!
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Customer review & rating for:
Hanse Haus GmbH
02/14/2024H.
Hanse Haus GmbH Comment from Hanse Haus GmbH:
Good afternoon,
First of all, thank you very much for taking the time to give us such detailed and excellent feedback.

We are very pleased about your five-star rating and that you felt completely at ease with our sales team at einfachmein.haus GmbH and during the sampling. We will of course be happy to pass on your words of praise to the team and our colleague Mr. Ickler!

Now that you have chosen the perfect fittings for your future home, we hope you continue to enjoy building your house and have a wonderful time in your Hanse-Haus!

We will continue to provide you with help and advice at any time.

Best regards
Your Hanse Haus team
5.00 out of 5
Excellent
Recommendation
We have had nothing but positive experiences with Hanse Haus. Our installation date was in November 2023 and we moved in in March 2024. Almost everything is going according to plan. Of course, there are always things that go wrong or cause construction delays. This happens on almost every construction site. The important thing is how the house builder deals with it. At Hanse Haus, the site manager and the tradesmen take care of things and deal with them. That's why we were able to move into our house with virtually no delays. A big compliment also to Glatthaar (who were responsible for the floor slab) and all the tradesmen. Really great work!
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Customer review & rating for:
Hanse Haus GmbH
02/14/2024J.
Hanse Haus GmbH Comment from Hanse Haus GmbH:
How do you do?

Thank you for your positive feedback!

We are very pleased that you are satisfied with the progress of your construction project and that we were able to meet your expectations. We are particularly proud of our team and our partners, who have contributed with great care and commitment to ensuring that your move-in can take place almost exactly according to plan, despite the usual challenges in the construction process.

We hope that you will feel at home in your new home and look forward to supporting you in the future.

If you have any further questions or concerns, please do not hesitate to contact us at any time.

Best regards from Oberleichtersbach
Your Hanse Haus team
5.00 out of 5
Excellent
Recommendation
We were always happy to deal with Mr. Marc Kujath, an excellent salesman.
Top advice and super implementation as far as possible for us!

Gladly again at any time!
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Customer review & rating for:
Hanse Haus GmbH
02/06/2024Alexander V.
Hanse Haus GmbH Comment from Hanse Haus GmbH:
How do you do?

Thank you very much for your 5-star rating!

We were very pleased about the kind and praising words about Mr. Kujath.

Best regards
Your Hanse Haus team
4.80 out of 5
Excellent
Recommendation
The experience with Hanse Haus GmbH and its construction team was absolutely satisfactory. The house construction was carried out with professionalism and efficiency from start to finish.

The efficiency and coordination of the builders is particularly noteworthy. Deadlines were met and the team worked seamlessly together. Their professionalism and friendliness helped to ensure that the build went smoothly for me as a customer.

Many thanks to the whole team for an outstanding performance!

Best regards from East Frisia
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Customer review & rating for:
Hanse Haus GmbH
02/01/2024Anonymously
Hanse Haus GmbH Comment from Hanse Haus GmbH:
Good day,
First of all, we would like to thank you for this great review!

We are very pleased about your positive words, especially about the work of our column!

We thank you for your trust and wish you all the best and countless happy moments in your new home.

If you have any questions or concerns, please do not hesitate to contact us in the future.

Best regards from the Rhön,
Your Hanse Haus team
1.80 out of 5
Fair
We received our house in December. It felt only half-finished and had countless defects. I have no explanation for all the good reviews, it's a mystery to me. Due to a huge mistake on the part of HanseHaus and the service provider Glatthaar, our floor slab has to be torn up again. Botched construction is the order of the day here. Hands off!!!!+
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Customer review & rating for:
Hanse Haus GmbH
01/24/2024Familie W.
Hanse Haus GmbH Comment from Hanse Haus GmbH:
How do you do?

Thank you for taking the time to write a review.

First of all, we would like to apologize that there were problems with your house building project!
As the satisfaction of our clients is very important to us, we would like to discuss your concerns internally with the relevant specialist departments.

We would be pleased if you could send us further information on this - preferably by e-mail to onlinemarketing@hanse-haus.de.

We look forward to hearing from you!

Best regards from Oberleichtersbach
Your Hanse Haus team
1.85 out of 5
Fair
We have had nothing but trouble with Hanse Haus right from the start. Promises made by the sales representative are not put into practice in any way. For example, we never received the BZA number, even though we signed both the application and the power of attorney on the day the contract was signed. Hanse Haus is trying to evade responsibility with false statements. This caused us a loss of € 36,000.00. An impressive 16 months passed between the signing of the contract and the start of construction. The construction of the house then took another 4 months. The site manager is a catastrophe and can never be reached and is sometimes insulting and rude in his comments. E-mails to Hanse Haus are not answered or only answered after a long delay, and you are referred back to the construction manager, who does not take care of the customer's concerns. We have lost interest in our house and would no longer build with this completely unprofessional company. The managing director is in denial, although I have asked several times for a personal meeting. The term "the customer is king" has probably not yet entered the vocabulary of this company. The only thing left to do is to sue this company for damages.
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Customer review & rating for:
Hanse Haus GmbH
01/20/2024Anonymously
Hanse Haus GmbH Comment from Hanse Haus GmbH:
How do you do?

We are very sorry that your experience with us did not meet your expectations.

We take your criticism very seriously and would like to pass on and review your comments internally. Could you please send us your building number and further information by e-mail to onlinemarketing@hanse-haus.de?

We hope that we can help you further.

Best regards from Oberleichtersbach
Your Hanse Haus team
2.20 out of 5
Fair
We had an absolutely incompetent site manager - and yes, he had a lot on his plate at the time, but the replacement wasn't interested at all.
We only received a rough construction schedule after running around for ages - if my parents hadn't been next door, the screed truck would have driven again due to the lack of a roadblock - the tiler didn't have a key and didn't speak a word of German - after 3 weeks of sporadic work, he was gone forever - site manager unavailable - replacement also!!!!!! After another 3 weeks there was a new tiler - finally - but he didn't do any silicone joints, only 6 weeks after we moved in !!!!!!

Nothing else has been done since July and now in week 2, for the 3rd time, no team has appeared.
Speaking of the crew - the crew didn't speak German either and weren't very motivated - Subler..... Brewas, however, since we took good care of them, at least the young guys made an effort and thanked us, unlike the Kapo.
Final assembly in July was great - but after 3 months at the latest we were told the rest would be done.

That would be:
Replace a WC (crack)
Repair a door frame
Repair the parquet where it stands up
Missing window sill in the living room
Cracks in the exterior plaster above the flat roof (2x) and on the canopy (1x)
Bellies despite masses of filler under skylights due to incorrectly installed panels
Generally recognizable even as a layman huge gaps in the corners and also between the OSB boards
OSB boards on the canopy were forgotten and attached by our house carpenter although the great site manager claimed that this was done by the plasterers - of course not, would then simply not have been plastered!!!! Or not plastered until today and our 14,000 euro fireplace has served as decoration all winter 😡
Schiedel for chimney acceptance was forgotten until September - a defective flue pipe was discovered and has not been repaired to this day.... I could go on writing but most of it is on Facebook.

In addition, the transition between parquet and tiles on the upper floor is 0.5 cm because our BL missed it like so many other things.

MfG very disappointed BV 22944

And above all more than subterranean communication - everything has been communicated x times by e-mail and photos - first no reaction for weeks and then excuses (I think the installation teams have accidents every day😂)
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Customer review & rating for:
Hanse Haus GmbH
01/18/2024Bettina V.
Hanse Haus GmbH Comment from Hanse Haus GmbH:
How do you do?

Thank you very much for your review!
Feedback from our clients is very important to us, as this is the only way we can constantly work on improving our processes.

We very much regret that your building project with Hanse Haus did not meet your expectations and that the inconvenience described occurred, for which we sincerely apologize.

After consultation with the construction management, we would like to assure you that the remaining work mentioned will be treated with the highest priority. It is planned that these will be fully completed by the end of February. In addition, the site manager is in close contact with the company responsible in order to clarify and resolve the matter regarding the chimney and the required replacement part as quickly as possible.

Best regards from the Rhön,
Your Hanse Haus team
4.00 out of 5
Good
Recommendation
We built with Hanse Haus in 2023. Bungalow approx. 140 m² with patio, KFW 40 +, photovoltaic and heat pump. Construction planning with Hanse Haus architect smooth and quick, friendly with good ideas. Sampling without problems, good selection. Price calculations and price agreements were all adhered to by Hansehaus. Floor slab was included in the contract (Glatthaar), depending on the soil expertise, there may be significant surcharges (frost apron excavation, additional concrete...). Contracting out the work yourself can certainly be cheaper.
House assembly with Mr. Selinger's assembly team was great. Very calm and professional. Every move was perfect. Totally well-coordinated team. Very good quality work, including the roofing. Also electrical installation and plumbing/heating installation without any major problems. Good communication with most trades. Sometimes a language barrier. Only the filling and painting work subcontracted to a subcontractor was poor in all rooms. Poor filling work, dents, bubbles and cavities. Never quality level 3. wallpaper partly with bubbles. Paint in almost all corners/niches without color. 3 appointments with tradesmen to make improvements under time pressure have only partially remedied the initially poor work. Another appointment in spring is still pending.
House handover with site manager was fair. We were made aware of existing defects that we would not necessarily have seen ourselves. Apart from that, the remaining defects still outstanding according to the handover protocol were and will be rectified within a period of 2 - 3 months.

Photovoltaic with 6.5 KW was also subcontracted. Very good communication with the company hsl-solar, clean installation and setup of storage and inverter. Everything works without any problems.
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Customer review & rating for:
Hanse Haus GmbH
01/17/2024Anonymously
Hanse Haus GmbH Comment from Hanse Haus GmbH:
How do you do?

Thank you very much for your detailed feedback!
We are very pleased that you are so satisfied with the construction of your bungalow and that you emphasize the cooperation with our architect, the quality of the house assembly by Mr. Selinger and the handling of the technical installations.

We take your criticism regarding the filling and painting work very seriously and will be happy to pass this on internally without delay.

We thank you for your patience and understanding with regard to the final rectification of defects and assure you that we will do everything in our power to complete this in a timely manner.

We wish you many great moments in your Hanse-Haus and are always available to answer any further questions or concerns you may have.

Best regards from the Rhön
Your Hanse Haus team
630 Reviews from
3 other sources
4.56 out of 5
Excellent
4.60 out of 5
Excellent
408 reviews on Facebook
 
11/28/2023
4.60 out of 5
Excellent
170 reviews on Google Maps
 
05/14/2024
4.10 out of 5
Good
52 reviews on Google Maps
 
03/02/2024
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* All reviews and experiences about Hanse Haus GmbH are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 04/07/2020  |  Last update: 05/19/2024   |  Report profile

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