Hanse Haus GmbH

Phew.... Really sad how the company has developed negatively in recent years. Now waiting 4 months for the final completion. Stairs defective, cracks in the walls, holes in the joints, doors damaged, pipes leaking, plinth without insulation and missing plaster and and and ...... nobody gets back to us. We are simply forgotten...... Site manager doesn't call back. Neither does the office staff.

We are very satisfied with our Hanse house.
The whole process showed how well Hanse coordinated all the trades, as soon as the ground floor was completed and the ground floor ceiling was on, the electricians arrived and started work inside.

Even afterwards, if there were any problems, they were solved.

Mr. Decker gave us excellent advice and support. The same applies to the sampling with Mr. Ickler and Ms. Förster.
The following tip for the future: The ancillary building costs should be estimated more generously. This will help with the financing.
We would definitely recommend Hanse Haus as professional, pragmatic and customer-oriented!

We have just completed the sampling phase but have not yet had any experience with the house construction services themselves. However, we would already like to rate the services of our building consultant Mr. Kujath as they have convinced us so far. We would like to take this opportunity to thank him for his outstanding support and advice throughout the entire process of buying our prefabricated house. From the first contact to the final sampling, he has always accompanied us with competence, commitment and an extraordinarily friendly demeanor.
His sound advice and comprehensive rough planning gave us the confidence right from the start that we had the right partner at our side. He understood exactly how to capture our wishes and ideas and translate them into a concrete and feasible plan. His expertise was particularly evident in the details, which he considered carefully and with foresight.
He was also an invaluable help during the sampling process, although this is not his primary task. Thanks to his expertise, we were able to make the best decisions and always be sure that our individual needs and preferences were taken into account. His commitment went far beyond the usual and he always reliably kept all promises.
We value him not only as a competent advisor, but also as a very pleasant and trustworthy person. His friendly and courteous manner made the entire purchase process a thoroughly positive experience.
Now we hope that we will have the same positive experience with Hanse Haus as construction progresses and that Mr. Kujath's commitment, reliability and professionalism will be transferred to the services provided by Hanse Haus.

After extensive discussions, the agreed date for the presentation of the offer was postponed at short notice and was ultimately canceled without being canceled. After that, the seller did not get back to us and we have been waiting a week for a response from the head office.

Advice, support, transparency, expertise and quality at an excellent level. Quality certainly has its price - but in this case it is absolutely justified! We are more than satisfied!

We were delighted with our salesperson Heike Scherz, who gave us comprehensive, committed and unobtrusive advice in the initial phase and was always available and helpful until the project was completed. The whole process went smoothly, apart from the usual challenges that can occur during construction. The sampling turned out to be a stressful process as the person in charge often seemed distracted and seemed to be doing several things at once.

The biggest disappointment we experienced was with our site manager, Mr. Uhl. He appeared charming and competent at the meetings, but afterwards he was hardly available. The office staff, who were obviously overworked, did their best to make up for the site manager's behavior.

If the management is interested in more detailed, factual feedback, we will be happy to provide it. Now that everything has been completed, we are very satisfied with the result.

Seller Shameless contact canceled no longer responds .

There is nothing positive to emphasize about the entire project. Starting with the advice and architectural services through to the service. Site manager can never be reached. Things are promised and not kept. Nobody at Hanse Haus wants to know anything about incorrect planning. Payments always have to be made before completion. Nobody is interested in planning errors that then lead to additional costs. The house has now been standing for over a year and the defects have still not been rectified. You are always put off. From the consultation, we were told that we could do the flooring at the staircase and the outdoor seating area ourselves. But what nobody says is that the complete sealing etc. was done without any information. This company should no longer be on the market. That's all I can say about this company. Building project rather a building hell

Hands off Hanse Haus!
Construction has not yet started, but there are already massive problems! Many employees are incompetent! If you have a question, you won't get a sensible answer. Everything is very vague! The calculation is listed without details, just the sum of the entire house! The sampling is in one and a half weeks, the assembly plans are not yet there! Hanse Haus invents its own regulations, which are legally unacceptable! You constantly have to call the architect yourself and ask, although this service is provided by Hanse Haus!
Outrageous! This building company is not to be recommended!!!

Very good implementation by everyone involved, especially the site manager Mr. Sebastian Lingerfeld.

Hello, our house was completed after 12 months in January 2022. Everything was done (expansion stage almost finished) and also a major issue with the floor slab company Glatthaar was well handled and taken over in terms of costs.
So far no major complaints after 2 years. On the whole, everything has gone well and is working.
Unless something else comes to light, I wish everyone a house like this. There are always little things, but they were sorted out with Hanse without too much fuss.

However, some of the white facades (colored plaster) are supposed to turn green after a few years. It would be good if this were better communicated and if painting after plastering were suggested.

My favorite word is "on site"! I bought my house turnkey, but I had to do so much myself that I would have needed a good 3 months' vacation. The site manager is not available, the office representative is not there 50% of the time. Construction work is carried out without sense and reason (e.g. rock wool should have been removed from the chimney (!), but this was only communicated when everything was already plastered and painted. The electrical installation is very mixed up, consultation during the implementation of the plans in practice. No response. The price has increased by a total of 20%. Even more than two months after the handover, important finishing work (basement screed) has not yet been completed. I cannot recommend HH to anyone.

Hanse Haus convinced us from the first consultation with Mr. Westphalen in Mühleim-Kärlich. Looking back on the construction phase, we are very satisfied with everything. We were always well advised and guided through the individual phases. We had a contact person from the company at all times. One year after the house was built, we are still very happy that we decided to build our house with Hanse Haus. We feel very comfortable in our home and can only recommend the company wholeheartedly!

We are very satisfied with the services provided by Hanse Haus. In particular, the detailed construction supervision of our construction manager Mr. Rank is to be emphasized here, who is available with advice and support in advance as well as during the construction phase and acts in the interests of the customer to fulfill his wishes.

We were also really impressed by our installation team led by Björn Selinger. From day one, Mr. Selinger and his team gave us the feeling that they were doing everything they could to deliver our dream home with the best possible quality. They were always available to answer any questions we had and also responded to last-minute change requests from the builders and implemented them. We were also on the same wavelength as people, so it was always a pleasure to watch the construction progress on site. Hanse Haus is lucky to have such motivated, committed and competent employees in its ranks, who represent the company very well and ensure a good reputation!

Unfortunately, communication regarding the scaffolding and the need to produce the house entry was very poor and miscommunicated (additional work and additional costs incurred), communication only on request and rather curt during the construction phase. Advice absolutely top without compromises. Painting work unfortunately somewhat unclean and partly sloppy.

We can now only describe the behavior of Hanse Haus as cheeky and impertinent...
After several blatant planning errors on the part of the company, I spoke on the phone with the sales manager for the east, who spoke in grand tones that we could expect a financial concession in any case. After he didn't get back to me as promised about a week after the phone call, about 4 weeks ago, I wrote an email and asked what was going on. The answer came promptly: They didn't see any reasons or possibilities to accommodate us financially.
Excuse me? What kind of reasons must there be to receive a financial refund? The house has to collapse on you?
I sent an e-mail back asking what this is all about, but of course no reply. The people in charge don't seem to have the guts to confront us, which annoys us immensely.
This company is completely unreliable and they don't like to take responsibility for the builders, who have to pay for the whole thing in the end.
Just don't build with Hanse Haus, disappointment is inevitable!

Catastrophic!!!
House has been standing for half a year, facade not finished. Wrong overflow / backwater system / pump. Walls were put in at a slump etc. Half the floor in the HWR is missing, roller shutters defective, appointments are canceled at short notice (vacation already taken several times for nothing). Construction manager lies until the beams bend, leaves the company and the successor does not get back to emails and calls!
Technical plans for drainage were drawn up by a trainee. (No fun!) This resulted in major damage under the floor slab!
Crooked walls (some of the front wall up to 3-5cm different to the back wall)
I don't even want to start about the heating, remote maintenance of the anger, technician needs up to 6 weeks lead time. We're just sitting in the cold!
And you get put off and put off and put off and put off and ....
We can't understand these reviews!

Our opinion: Hands off!

I can't say much about Hanse Haus other than just not. Very unfriendly salespeople with utopian asking prices. The statement was that you can't get anything under 450,000 euros. After that, the competition was maligned, an absurdity. If people are lying and telling lies like that, I don't want to know what they don't tell you during construction.

Hello dear Hanse-Haus team,
I would like to tell you here that I am absolutely satisfied with my house project with you.
During the entire planning and implementation phase, I received excellent advice from Christoph Trabert and was given serious, human and constructive support throughout.
The entire subsequent planning and production phase was extremely reliable and transparent and all deadlines and promises were met perfectly.
I would particularly like to highlight the assembly team led by Björn Selinger, who erected the house professionally and expertly under difficult weather conditions and always gave me, as the client, a great feeling of reliability and care and kept me informed of all progress and decisions without being asked. These men dealt with all minor and major challenges in a very solution-oriented manner to my complete satisfaction. You should be proud of these guys, take good care of them....

Many thanks to Hanse-Haus and everyone involved!
I am now really looking forward to my new home.

Best regards from Vorbachzimmern,
Michael Schwarzbach