Hanse Haus GmbH

Our house was placed in April 2023 and is currently still in the completion phase. So far, our experience with Hanse Haus has been basically positive.

Mr. Selinger's construction team with his colleagues Riemann, Schnepfe and Sperlich deserve great praise. Despite difficult weather conditions, they built our house on time and on schedule. The independent shell inspection we commissioned confirmed this. Only minor problems were found, most of which were immediately corrected by the construction team.

In addition, Mr. Selinger assisted in many coordination tasks with other trades and also the energy suppliers, so that we always achieved a good result here.
His commitment and advice also compensate for many points that we would expect from our site manager, who unfortunately did not meet our expectations in terms of communication and performance.

The overall result so far is positive and we hope and expect that the outstanding issues within the construction phase will finally be solved to our satisfaction.

Our house was placed in October 2022. Only Polish employees were on site with the corresponding communication difficulties. Likewise, our responsible construction manager was also not on site. But good that we were there!!! The first wall was placed wrongly, so that the house should be turned by 180 degrees. Fortunately, we were able to prevent this. One interior wall was wrong (production error at the factory) - but could not be rotated. So we had the sockets for the kitchen in the living room had (countertop height) or vice versa. Luckily we had a great crane operator who took over the jobs of the construction manager.
The shell construction was without any problems. After that, the chaos continued. One(!) painter had spackled, wallpapered and painted the whole house alone within one week. This is what it looked like. Since the still wet wallpaper was immediately painted over, these hung down afterwards in each room from the walls. After drying, there were cracks everywhere and despite regular airing, mold formed on the wallpaper. In the new year, a rough rework took place. Now in places we have covered the walls and ceilings with very thick paint. Paint hangs in drops from the ceiling. The transitions between roof slopes and ceiling catastrophic. Wallpaper poorly glued and no connection to the wall (large air bubbles), so the painter must come again.
And that's not all. On the first floor, the wrong tiles were processed. But the effort to correct it would have been too costly. Then came the final installation team, which was supposed to finish the house for handover within a week. When we met the site manager on the 3rd day, water was dripping from the ceiling over the newly installed kitchen. In the bathroom above, the toilet box in the guest bathroom was probably defective. Although there was still a lot of unfinished work, the installation team was unexpectedly pulled out. The house handover at the end of February nevertheless took place 4 months after the house had been erected - but with a large list of defects. The heart of the house - our "beautiful" wooden staircase has major(!) blemishes since delivery, is too short and a post is missing, so you can hardly hold on to the railing. Other defects: front door can not be closed - was always 2 cm open / toilet guest bathroom not connected / glass doors not installed / doors crooked or defective / transition rails between the rooms are missing / ceiling in the HWR comes down due to weight ventilation system / gutter not complete and downspout missing / patio door scratched and without lock / towel radiator and shower partition missing, a room not completely laid with impact sound insulation under the parquet (has probably not enough ...), etc.. These are just a few points. It is also annoying that so much effort was made in the placement of switches and sockets, but then they were placed arbitrarily. Shortly before the house was handed over, even Hans employees were surprised that a house should be handed over in this condition! The botch of the painter we have reworked in the kitchen as far as it was possible for us, so that we could install the kitchen. Before we moved in, we also had to refinish the walls behind the cabinets ourselves. The construction manager felt that the painter could do the refinishing after we moved in.
At the handover of the house, the site manager told us that Hanse-Haus should now be given 2-3 weeks to carry out the finishing work (30 mostly major defects in the handover protocol). But then nothing more happened. Hanse-Haus was fast only with the bill, which was already there less than 24 hours after handover. Now we are almost 8 weeks in the house. No one is available. Calls to the construction manager - one is only pushed away. Sometimes we get a text message that we will be called back. But nothing happens. There is no answer to e-mails to Hanse. Due to the open front door and missing doors on the ground floor, we have been sitting in the cold since the beginning of March. There was a ray of hope after 5 weeks - the front door was repaired by the manufacturer.
In the emergency we turned to our salesman (Mr. Westphalen in Koblenz). He lobbied intensively for us - also through the managing director. The site manager promised him that he would call us right after Easter. Again, nothing happened. All of a sudden the tiler was standing in front of the door. He had to drive about 180 km here just to remove the 8 tiles in front of the cistern in the bathroom. Now sometime someone will come to remove the defective cistern. Then the tiler will drive tens of kilometers again to re-install the tiles.
According to the site manager, Hanse-Haus is in the process of procuring materials to then complete all the work. Why are they only starting now.
This week the painter was there trying to fix the defects. He was busy for more than 16 hours. In the process we had already had to rework 3 rooms ourselves and in all the other rooms at least 2 walls, in front of which wardrobes and beds were placed. Filling, sanding and painting. The next day we saw partially cracks again. Everyone can imagine how it looked in the rooms especially through the sanding work. An imposition from Hanse-Haus to postpone such work to a date after moving in. The floors also did not benefit from this work.
We also cannot understand how the material is handled here. What all goes into the container here is unimaginable. There is no sign of sustainability. For 5 months now our 5m long awning is lying around on the site. Unprotected and exposed to the weather and heavy rain. Whether the awning can still be used, we will see.
According to the terms of the contract, we had to pay additional costs because the building application was not submitted within the 15 months. The fact that the architect of Hanse-Haus had intentionally delayed this application by at least 4 months was not our fault. Despite several requests for submission and also discussions between the building authority and the architect, there was no progress. Other builders in the new development area had long since gone through their building applications at this time. According to the architect, Hanse-Haus will start with our project much later anyway, so that there would still be enough time for the submission. That we would then have to pay for this delay - there was no talk of that!
On the other hand, Hanse-Haus is taking its time with the work, although according to the terms of the contract something else has been agreed. The most urgent thing now is the exterior plastering. We signed contracts at the end of last year for the exterior and carport. Both works were to start 7 months after the start of construction. Since the exterior plaster is still missing, the scaffolding is still up, these works cannot start. The price commitment is therefore also no longer valid. Who will now pay the additional costs? The exterior plaster has been announced several times. But nobody comes and the site manager knows nothing more. Unfortunately, this has happened several times that he does not remember telephone conversations. Written communication has been avoided so we certainly have no evidence of this.
During our last conversation he made it clear to us that we can complain but it still won't go faster....
Our son bought the neighboring property and also wanted to build with Hanse-Haus, but first wait for our experience. However, that has now come to an end.

Evaluation assembly column

Mr. Selinger's installation crew really did a very good job. Clean, reliable and on schedule despite adversity! For any questions they always had an open ear and have the other troops (electricians/GWI) on the fingers watched.

We have had a very good experience with our installation team/column Mr. Selinger. The guys are really great. They worked cleanly, reliably and quickly! If you had questions you could address them directly.

We have had a very good experience with our installation crew / column Mr. Selinger. The guys are really great 😊 They have worked cleanly, reliably and quickly! If you had questions you could address them directly. The installation manager Mr. Selinger was always available by phone. We are glad to have such nice people in the house 👍🏽 keep it up!

Everything started very well with HanseHaus, everything was solved to our satisfaction until HanseHaus collected the last installment.
Since then (for more than half a year) almost nothing happens.
The construction manager does not answer, in the head office one meets only on deaf ears.
Requests to call back are skillfully ignored and even if you reach one on the phone, you are not helped.

Customer satisfaction? As long as you still have money as leverage, yes.

We are just building with Hanse Haus and are not satisfied .bad site manager who does not care and we have to be there constantly and every time again what wrong . Heating engineer very bad. No one speaks German if you want to ask something. Gutters badly soldered together, lines crooked, sockets not according to plan, etc. Would not build more with Hanse Haus!

BV 22732
For almost 2 months we now live in the new house are of the quality / heat in the house.
Enthusiastic sometimes a little too warm have efficiency house 40 Plus / are not accustomed to this heat.
The adventure of building a house began in November '20 with the excellent advice of Christoph Trabert. Was always our contact person for all problems, always had a solution, his advice was decisive that we stayed with Hanse-Haus.
Such employees can not be emphasized loudly enough, always with heart and soul.
Simply Top this man!
Also the architect Mrs. Bolte always had an open ear, for my wishes / changes to the house and there were many, but also all other departments at H.H. whether technology department, construction management equipment advice, order confirmation, etc. you can not name them all with which one has to do in the 18-20 months.

Then came the sampling in Oberleichtersbach, 2 days to pick out everything for the house to think of everything, now immediately? Not always easy, but here we had a very good consultant Mr. Finn who was also with advice and action to the side.
Then came the day of the house, the assembly crew Veritas / Martic, although many subcontractors at H.H. are there, where many do not even speak German but from the work you can not say anything. It went quickly, 2-3 days the house stood, interior work lasted 3 months.

It is not easy to organize his life in advance, eg. Notary, move-out dates, move, etc. If then the move-in is postponed, and you can not purely in the new house, you are the fear beads in the face, but even here Hanse House has kept to the schedule. Top !!!

After moving in, you still have to do with the service team / customer service, Mr. Auth is here above all to mention very helpful, friendly, solution-oriented.

Conclusion; Many mistakes happen even at Hanse-Haus, not everything that glitters is gold, do not rely on the work being done, always ask, otherwise you sometimes experience a nasty surprise.
But for everything you try to find a solution at H.H.

Kind regards
Fam. Turnwald

We were very satisfied from home delivery until now.
Johannes Beck and his team were really super , such people one wishes always.😊
A big praise and really super done, with you we would always build !😃

Love greetings
Family
Schubert/Omert

From the first meeting to the handover of the house, we were thoroughly satisfied with the services provided by Hanse Haus. Above all, we had a good relationship with our consultant Christoph Trabert from the very beginning, beyond the conclusion of the contract. In the end, the first conversation with him was decisive for us to decide in favor of Hanse Haus, because we felt in very good hands with him and thus Hanse Haus and he responded to our ideas and wishes at any time. During the entire construction phase, he was available to us at all times and always took care of our concerns immediately. Even now after completion, he continues to be a very reliable contact person.
We were very satisfied with the adherence to the schedule, the quality as well as with the various construction crews and trades.
The construction management was also accessible and solution-oriented during the construction phase. Unfortunately, this thoroughly positive impression of Hanse Haus was very much marred by our site manager, whom we were reassigned towards the middle/end of the construction phase. The handover of the house was not communicated as such and only the day before, when we asked how long the appointment would take, it was announced to be at least 6 hours, which meant that no preparation was possible, moreover within a working week and knowingly in the week before the birth of our daughter. After we were assured at the handover of the house that the unresolved issues and remaining work would be completed promptly and on the indication that a retention of an appropriate amount as a final payment until the completion of the remaining work would not mean any leverage; we wanted to take into account the good relationship, the contractual final payment was made in compliance with the payment terms. Since that time (four months), any attempt on our part to reach the construction manager has been in vain. Multiple phone calls remain unanswered and e-mails find no response. In the meantime, the scheduler told us by phone that it would take another week, which is also already 10 weeks ago.
This is a big disappointment for us, as we would have recommended Hanse Haus without reservation until then. The ratings of the individual queries would probably also have been higher. Unfortunately, this last impression sticks with us and leaves us with deficiencies that we can now probably only get to via legal action.

Evaluation of the planning phase and especially the house construction and shell construction phase:

We feel very well taken care of and supported by our consultant Christoph Trabert, as well as during the sampling and all further questions afterwards. Only the scheduling was questionable, as we were far behind the time schedules that were roughly promised at the beginning.
But when the installation date finally arrived, we were pleased with the very fast progress and the extremely precise and quick work of Björn and Charlie. We were very lucky with them and are very pleased with their work (as far as we can tell) and especially their patience for questions and concerns. An excellent construction team!

We will evaluate all further steps of the finishing phase at a later date.

Very nice initial contact and even with further questions about the planning always came a quick response. Although I have not (yet) built with Hanse Haus, the company is at the top of my list.
Thank you very much for the exchange so far.

Relaxed house building, have always felt well taken care of and the house has become exactly as we imagined it

Field report part 2:
A satisfactory solution was nevertheless found. The diversity of light switches, sockets, intercoms and spotlights offered by Hanse Haus was also rather poor. The various designs differed visually only slightly. The choice was usually only between rounded or angular. In retrospect, we only learned that even individual manufacturers already have a far more extensive product range to offer than what Hanse Haus had given us to choose from. The provision of appropriate product catalogs and brochures in advance would have saved us a certain disillusionment during the material inspection and we would not have had to make a choice between "halfway OK" and "goes just so". The range of products in the Smart Home category was also disappointing. Here, only one expensive and, what's more, proprietary solution from Loxone was available. KNX-based systems, which score points for openness, flexibility and different providers, were not available at all. But what if the manufacturer should cease to exist at some point? Who will then offer support and security updates, where will spare parts and further expansion stages come from? Anyone planning a future-proof house with extensive smart home functions had better get another independent service provider on board.
In the weeks following the sampling, there were many exchanges of floor plans, sketches of the electrical installations, and equipment lists, since there were always errors or requests for changes on our part (usually in writing and always very precise) were either not incorporated at all or not incorporated correctly. We actually had to point out some errors several times in succession until they were finally corrected accordingly. Particularly annoying was the fact that some discrepancies reappeared in later versions of the planning documents after they had been corrected. When checking subsequent documents, one naturally does not necessarily have an eye for such details if one had already convinced oneself beforehand that the correction had been made correctly.
The house itself could then be erected at the beginning of 2021, after the floor slab had been poured in the fall of the previous year. In connection with the floor slab, everything went absolutely smoothly and according to plan. However, there was one small change with regard to the erection of the house, which concerned the parking space for the crane. According to the previous planning, for reasons of space, this could not be set up at the actual access road to the future house, where the subsoil would already have been of a suitable nature, but had to be laid out in a much more unfavorable location. This was unfavorable because, on the one hand, the subsoil had to be prepared first (additional costs) and, at the same time, it would have been necessary to drive through the neighboring property. Due to a communication error, however, the possibility of driving through was no longer guaranteed shortly before the start of construction, so we had to quickly find an alternative. And lo and behold, suddenly the space at the originally planned access road was large enough to accommodate the crane there after all. So what exactly did we spend money on to create another parking space? Never mind, it's just expenses for the builders... But there were no further complications during the construction of the house and two days later we already had a finished hut with roof on our property.
With the start of the interior work, isolated errors occurred, most of which could still be traced back to the planning phase and then had to be subsequently corrected on the construction site. Admittedly, some of them were our own fault, but most of them were not our fault. For example, the electricians on the construction site were provided with an already outdated planning version of the electrical installations (clearly indicated by the version number printed on it). This should not happen to an experienced service provider. We had already noticed some discrepancies in the execution at the beginning of the interior work. But although we had asked several times for an inspection, none had obviously been carried out. One example is the sink in the technical room. A washing machine was supposed to fit between the sink and the wall, which had already been communicated and drawn in by us when the plans were drawn up. Nevertheless, the connections for the faucets and the drain were placed in such a way that no washing machine would have fit next to it if the sink had been installed in the middle. In the end, the sink had to be installed slightly offset from the faucet because the installation in the wall was already not in the right place. Our concerns beforehand were brushed aside with a "we've checked it again, it'll fit like this". With regard to the final execution of the work on the house, there were still some points of criticism, the complete presentation of which would go beyond the scope of this evaluation. A prominent example is the multi-section entry, which was not properly adjusted to the final floor level and could not be corrected afterwards. Instead of being flush with the floor covering, the installation now stands about 3 cm higher into the room. "There's nothing you can do about it now," the construction manager said, instead of making sure beforehand that the dimensions really fit. As builders without experience, we actually relied on the fact that the professionals already know what they are doing and give things the necessary attention. We should also mention a visibly crooked wall, wallpaper whose joints are clearly visible in places, and a whole series of minor visual defects in the exterior plaster and interior paint. Unless all this was "still within the tolerance range" (which is apparently huge in the craft and construction business compared to some other industries), rework had to be done in various places. Unfortunately, mostly only after multiple and emphatic requests by the builders. The construction management seemed to have no eye for detail. The fact that some craftsmen themselves seem to lack a critical eye for obviously defective workmanship is something that building owners must first learn. Also something like pride in one's own work cannot be presupposed apparently. The painting work, which was very sloppy in places, had to be extensively reworked. Filler damage to the matching white plastic hatch to the attic meant that the entire hatch had to be painted over to conceal the damage. Of course, the sloppy workmanship could also have been due to the fact that the painters had to work under considerable time pressure as well as off the original schedule. As with the tiles, the amount of paint provided had been more than generously planned. After completion of the work, there were still buckets of paint left over, even from wall paints that had only been used selectively throughout the house. Such a waste should not have been necessary, especially when it was someone else's money. The work of the tilers, on the other hand, was remarkably precise and well-considered. In comparison, the work at this location was really above average in terms of cleanliness. The result is definitely something to be proud of! A short note also to the installed solar panels: The catalog of Hanse Haus advertises here with brands of German origin in the standard. What ended up on our roof, however, came from China.
The building inspection was finally scheduled with a significant delay to the original schedule and then also at very short notice. At this point, it should only be mentioned that a really careful inspection by the builders was practically impossible within the short time allotted for this. In addition, many surfaces had only been roughly cleaned of dirt, so that minor damage and visual defects would not have been visible at all. This was also the case with a window in the stairwell, which, at a height of three meters, could not even be reached for a visual inspection without a stair ladder. On top of that, the window pane was smeared with paste and paint on the inside and outside in such a way that it was impossible to make a meaningful assessment of its condition. Since neither a suitable ladder was available nor any of the other windows had been damaged, we generously assumed that there was nothing to complain about here either. As is usually the case, we were wiser after cleaning the window for the first time after moving into the house. A deep long scratch adorned the middle of the pane. However, after we had already removed the construction, Hanse Haus no longer considers itself responsible here. What do we learn from this? Next time, despite the time pressure, we will insist on proper cleaning and, if in doubt, send the site manager to organize a suitable ladder. In addition, in the future we will no longer rely on our property being treated with care by strangers when we are not standing next to it. [--> Continued: Part 3]

We had a really great impression of Hanse Haus at first, especially through the contact of the sales representative from Bad Vilbel. However, since our building project is in Brandenburg, we unfortunately could not work with him.
The initial support was great. At any time our questions were answered, a great plot of land was arranged and we were given advice and support. After signing the contract, things went downhill....
I have to say, our construction project is not completed yet, so I can't comment on the quality of the house. In the 1.5 years that we now "work together" with Hanse Haus, we had to make the experience, however, that customer orientation is unfortunately not written very large. Our so-called consultants (sales representatives) reacted increasingly less to queries and often left us alone with our problems. They were supposed to be present for the sampling, but on the 2nd day they cancelled... unpleasant and on the 2nd day also unnecessary, but the sampling was still great.
During the start-up consultation we were surprised with further costs i. H. v. nearly 10,000 €. We could not believe that at all, because we have in advance a detailed cost calculation with Hanse house/the sales representatives provided, which had contained felt all components. But we were taught better:

1. costs for a crane parking place
--> we got our property through the consultants, they knew the property framework conditions and could have told us already for the calculation that we need additional capital for this. This would not have been a problem and could have been planned. After asking why we hadn't discussed this much earlier, they said they didn't know that a crane site was necessary - actually impossible, but we'll take note of it.

2. costs for frost apron floor slab
"All works concerning the ground slab are included, except the earthworks, i.e. the excavation of the area", they said. +3000 € for the frost skirt were added. This achievement is inevitable, belonged however not to the soil plate. Well, we cannot judge that as laymen, however we would have also these costs gladly simply from the outset in-calculated. After all, absolute cost transparency is advertised...

Now our house is to be put in approx. 5 weeks. A half-sided road closure is demanded. During the start-up consultation, we agreed with our construction manager that we could do without this, since there is enough space. Now we are being forced, our construction manager does not seem to remember/want to remember the agreement. A pity and not very confidence-building and costs (approx. 800€), which we could save ourselves. And our civil/earth contractor and the company that did the floor slab were strangely able to do their work without blocking....
Oh well, so we hired a construction site safety company to organize everything.
Now the traffic-legal arrangement (VRAO) is to be caught up with the road traffic office. The office informed us that VRAOs are only issued to construction companies, architectural firms, etc., not to private individuals. Actually, half so wild, because our commissioned company has created a power of attorney, which simply must be signed by Hanse Haus, that they as a construction company through the construction site security company to obtain the permit.

That a required signature becomes such a problem, I would not have guessed in life:
1st contact person from Hanse Haus refers us to our construction manager,
2. construction manager informs us that he is not authorized to sign (it is a pity that he does not pass it on to a person authorized to act),
3. our "technical advisors" (sales representatives) tell us that the earth builder is responsible here and must sign. (earth builder??... I will go into it again)
4. a meaningful employee is next week again there, until then we must be patient.

Hanse Haus does not seem to be interested in the fact that we are losing an extreme amount of time here.
My patience and understanding are understandably at boiling point. This jurisdictional wrangling is unbelievable. The earth builder has already completed all the work and is not active at all for the construction of the house. Why he should be active here again is beyond us - especially since the "construction company" is Hanse Haus. We have been begging Hanse Haus for a week now to support us accordingly. Result open...

This week (4 weeks before the start of construction) we should again get a concrete schedule, what exactly happens on which days (roofing, plumbing, screed, etc.). We are curious whether we will actually receive this. So far, our construction manager does not want to share relevant info with us.... Unfortunately, this means that we can only wait with other tasks (e.g. informing the kitchen builder of a date for measuring after screeding, informing the electrician of a date for installing the SAT dish).

It is really very tedious and very frustrating what value we as customers have at Hanse Haus.
I hope the house itself is then as beautiful as we imagine it and lets us quickly forget the many grown gray hairs.

Should we build again, we will choose another developer.

We built with Hanse Haus in 2021 and have been absolutely satisfied. Even now, after almost a year of completion, someone is always available if you have questions or something small needs to be fixed. All around a good service and the employees are all friendly and competent!

We would definitely not recommend Hanse Haus to anyone.

Construction manager did not get in touch after paying the bill or never answered the phone again.
Painting work was done miserably.

We had a building survey done and forwarded it to Hanse Haus. Until now, no feedback or no employee has been there to look at the defects.

Short and sweet: customer satisfaction is not written large for the money you have to pay.

Our bungalow was put up last week and everything worked out exemplary.
Mr. Selinger, Mr. Buschbeck and Mr. Riedinger did an excellent job and were always friendly, helpful and in a good mood.

We were very satisfied with our house seller who helped us to implement our wishes in the best possible way, but also because of her experience could tell us which ideas we better not implement.
With the sampling we were not so happy there has also simply the chemistry with the consultant did not fit. But the selection was good.
We were very satisfied with the team that exhibited the house. They worked neatly, routinely and quickly. We were pleased to find out that the fitters were German, so we were able to ask questions on site without any language barrier.
All in all, few problems occurred during construction and if something did happen, we were always able to find a solution with Hanse Haus. We felt that we were in good hands.

We have been living in our new house for 5 weeks now and are very very satisfied. Over the entire construction phase, starting with the planning, to completion and handover, there were virtually no problems. The few minor issues that arose were quickly resolved. We always had a contact person. We can only recommend Hansehaus.

Kind regards family Hofmann ( Albertshofen )