Hanse Mondial GmbH

Bus rental made easy ✓Tested buses ✓Top service ✓Best price-performance ratio

Hanse Mondial GmbH
381 Reviews i
published (99%)
out of 383 reviews
Contact information
Renting a bus with driver is easy at Hanse Mondial - because we do it for you!
We take care of the entire bus rental and also develop the time and route plan for your coach with driver or an entire bus fleet. So you only need to inquire once and...

Contact information

Hanse Mondial GmbH
Spaldingstrße 68
20097 Hamburg
Germany
Directions

Images & Videos

Review from 03/30/2024  
5.00 out of 5
Excellent
Recommendation
Quality
Value
Services
Realization
Consulting
Top competencies

Problem comprehension

4.85 out of 5
26 Reviews

Availability

4.88 out of 5
25 Reviews

Communication

4.88 out of 5
24 Reviews

234 Reviews on ProvenExpert.com

5.00 out of 5
Excellent
Recommendation
Thank you very much for the good and reliable journey with your company. Our students and colleagues enjoyed traveling with you - everything went smoothly, on time and as discussed. The customer service was also great. Thank you for that and we'd love to use you again!
Show original
Customer review & rating for:
Hanse Mondial GmbH
03/30/2024Anonymously
Hanse Mondial GmbH Comment from Hanse Mondial GmbH:
Thank you very much for the good rating!

It's great that the bus trip went according to your expectations and that you were satisfied with our service. That's how it should be.

We look forward to the next school trip with you.

Your Hanse Mondial Team
5.00 out of 5
Excellent
Recommendation
We were (as always) very satisfied with Hanse Mondial. The arrangements in advance were uncomplicated and customer-oriented, the bus arrived on time and the bus driver was very friendly and competent. Everything worked wonderfully and we can highly recommend Hanse Mondial with a clear conscience!
Show original
Customer review & rating for:
Hanse Mondial GmbH
03/27/2024Simke Leifert | MEET G.
Hanse Mondial GmbH Comment from Hanse Mondial GmbH:
Hello Simke,

Thank you very much for your continued trust and positive feedback! We are delighted that you were satisfied with our service. We will be happy to help you again at any time.

Your Hanse Mondial Team
5.00 out of 5
Excellent
Recommendation
Great customer service, very reliable, everything was carried out as discussed to the fullest satisfaction, competent staff, the bus with which the tour took place was at its best
Show original
Customer review & rating for:
Hanse Mondial GmbH
01/24/2024Anonymously
Hanse Mondial GmbH Comment from Hanse Mondial GmbH:
Thank you very much for the fantastic feedback! We are delighted to hear that everything went to your complete satisfaction. We place great value on reliability and are delighted that our service met your expectations.
See you soon.
Your Hanse Mondial Team.
5.00 out of 5
Excellent
Recommendation
The driver was very friendly, helpful and drove very safely and attentively. Any time again.
Show original
Customer review & rating for:
Hanse Mondial GmbH
01/10/2024W.
Hanse Mondial GmbH Comment from Hanse Mondial GmbH:
Thank you very much for your positive feedback!
The safety and attentiveness of our drivers is particularly important to us and it was a pleasure to transport you.
We thank you for your trust and will be happy to serve you again at any time!
Your Hanse Mondial Team.
5.00 out of 5
Excellent
Recommendation
Very friendly bus driver! Everything went wonderfully. Gladly again!
Show original
Customer review & rating for:
Hanse Mondial GmbH
01/10/2024Anonymously
Hanse Mondial GmbH Comment from Hanse Mondial GmbH:
We are very pleased about your positive feedback! It's great to hear that the bus driver was very friendly and that the whole process went smoothly. Your satisfaction is our goal and we look forward to welcoming you on board again soon.
Your Hanse Mondial Team.
5.00 out of 5
Excellent
Recommendation
The bus driver Angelo did a great job despite the nasty weather and all the passengers praised his driving style!
Show original
Customer review & rating for:
Hanse Mondial GmbH
01/10/2024Anonymously
Hanse Mondial GmbH Comment from Hanse Mondial GmbH:
We are very pleased about the positive feedback. Thank you very much for your appreciation and we are happy to pass on the praise to Angelo. We will be happy to be at your disposal again for future trips!

With kind regards
Your Hanse Mondial Team
5.00 out of 5
Excellent
Recommendation
The bus driver was very helpful and took us safely to our destination and back again.
Overall, we were very satisfied with you.
Show original
Customer review & rating for:
Hanse Mondial GmbH
12/04/2023Hannah E.
Hanse Mondial GmbH Comment from Hanse Mondial GmbH:
Dear Hannah!
We are delighted with your positive feedback! It's great to hear that the bus driver went to a lot of trouble and got you safely to your destination and back again. Your satisfaction is important to us and it was a pleasure to transport you.
5.00 out of 5
Excellent
Recommendation
We were completely satisfied with the booking and handling of the bus transfer. Very friendly and personal contact with the contact persons, quick response to questions, uncomplicated extension of the offer deadline. Super service!
Show original
Customer review & rating for:
Hanse Mondial GmbH
11/23/2023J.
Hanse Mondial GmbH Comment from Hanse Mondial GmbH:
Dear Joana,

Thank you very much for your consistently positive feedback on the booking and handling of the bus transfer. We always strive for good communication and appreciate your kind words.
We are happy to be at your disposal again and thank you for your trust!

With kind regards
Your Hanse Mondial Team
5.00 out of 5
Excellent
Recommendation
Super service. A little more expensive than other companies, but the service is 100% right.
The driver was very service-oriented, mega nice, courteous and polite. Hanse Mondial again at any time.
Show original
Customer review & rating for:
Hanse Mondial GmbH
11/23/2023Ute B.
Hanse Mondial GmbH Comment from Hanse Mondial GmbH:
Dear Ute,

Thank you very much for your positive feedback! We appreciate you emphasizing the quality of our services. Quality and safety are our top priorities and we are delighted that you perceived this as such.

We are happy to be there for you again and thank you for your trust!

With kind regards
Your Hanse Mondial Team
5.00 out of 5
Excellent
Recommendation
Very reliable, friendly, gladly again.
Show original
Customer review & rating for:
Hanse Mondial GmbH
11/22/2023Anonymously
Hanse Mondial GmbH Comment from Hanse Mondial GmbH:
Hello,
Thank you very much for the great review! We are very pleased that we met your expectations.
We are already looking forward to the next trip together.

Best regards
Your Hanse Mondial Team
5.00 out of 5
Excellent
Recommendation
Once again an extremely reliable partner for all journeys for our national teams and guest teams. We will be very happy to continue using their services in the future. Thank you very much!
Show original
Customer review & rating for:
Hanse Mondial GmbH
11/22/2023D.
Hanse Mondial GmbH Comment from Hanse Mondial GmbH:
Many thanks for the positive feedback! We are delighted to be a partner of the German Basketball Federation once again. Thank you very much for the good cooperation and the trust you have placed in us.

With kind regards
Your Hanse Mondial Team
5.00 out of 5
Excellent
Recommendation
From sales to accounting, a great team that makes you feel well looked after. Even a very last-minute request on our part was made possible and everything ran absolutely smoothly on site. From our side, a big compliment to the entire team and an absolute recommendation for Hanse Mondial as a service provider!
Show original
Customer review & rating for:
Hanse Mondial GmbH
11/22/2023Angelina E.
Hanse Mondial GmbH Comment from Hanse Mondial GmbH:
Dear Angelina,
Thank you very much for the great feedback! We are delighted that you felt you were in good hands with us, from sales to accounting. We appreciate your praise and are pleased that we were able to accommodate last-minute requests. Thank you very much for recommending us!

With kind regards
Your Hanse Mondial Team
5.00 out of 5
Excellent
Recommendation
I am very satisfied. Good advice, even with changes responded quickly and satisfactorily. The bus driver was on time.
All in all, I would book there again immediately.
Show original
Customer review & rating for:
Hanse Mondial GmbH
10/26/2023Anonymously
Hanse Mondial GmbH Comment from Hanse Mondial GmbH:
Thank you for your positive feedback! We are very pleased that you were satisfied with our advice and service.

We are pleased about the positive evaluation and about your interest in a renewed booking.
Your Hanse Mondial Team
5.00 out of 5
Excellent
Recommendation
The bus driver was TOP gladly again :)
Show original
Customer review & rating for:
Hanse Mondial GmbH
10/25/2023Anonymously
Hanse Mondial GmbH Comment from Hanse Mondial GmbH:
Thank you for your positive feedback about our bus driver! We are pleased that you were satisfied with your trip. We are happy to be at your disposal again for your next trip!

With kind regards
Your Hanse Mondial Team
5.00 out of 5
Excellent
Recommendation
Everything was perfect. In particular, the customer service was just great. There were always quick, friendly and helpful responses. I will recommend Hanse Mondial to my colleagues.
Show original
Customer review & rating for:
Hanse Mondial GmbH
10/24/2023Laura S.
Hanse Mondial GmbH Comment from Hanse Mondial GmbH:
Thank you for your feedback and the great rating! We are pleased that you liked our customer service so much. We would be very happy if you recommend us to your colleagues.
Best regards
Your Hanse Mondial Team
5.00 out of 5
Excellent
Recommendation
We booked Hanse Mondial for a company event in Munich. Especially with the arrangement and booking in advance, the flexible planning and a friendly customer service we were super satisfied with the received service.
Show original
Customer review & rating for:
Hanse Mondial GmbH
10/09/2023Anonymously
Hanse Mondial GmbH Comment from Hanse Mondial GmbH:
Thank you for the great 5-star rating and the positive feedback on your corporate event in Munich! We are happy that you were so satisfied with the planning and customer service.
5.00 out of 5
Excellent
Recommendation
Very pleasant , friendly and competent service and quick response to questions
Show original
Customer review & rating for:
Hanse Mondial GmbH
09/27/2023Anonymously
Hanse Mondial GmbH Comment from Hanse Mondial GmbH:
Thank you for the great 5-star rating and your kind feedback!
One of our main goals is to always respond quickly to questions and potential problems and your praise confirms that we are on the right track.

Best regards
Your Hanse Mondial Team.
4.58 out of 5
Excellent
Recommendation
The trip via Düsseldorf went smoothly and the local driver was also great and cooperative.
The driver from Stuttgart instead did not know where to go, arrived after a very jerky ride and immediately began to unload all luggage, he drove away before I could talk to him. He drove to the back entrance and when asked if he could come to the front entrance he said no. The second stop he had not started at all and so the colleagues had to run up the whole hill.

Hanse Mondial has helped me but good, it is only annoying if you have to go through 4 instances if you do not find the bus driver, for example.
Show original
Customer review & rating for:
Hanse Mondial GmbH
09/26/2023Meliza L.
Hanse Mondial GmbH Comment from Hanse Mondial GmbH:
Hello Meliza,

Thank you very much for the 4.58 stars, we are delighted! Thank you also for your detailed feedback on the trip, this helps us a lot to improve our service in the future.

It's great that we were also able to help you during the trip. In order to be able to keep an overview of the entire process, especially when using several vehicles with different destinations, we set up a central contact person and take over the contact with all those involved in the execution.

Your Hanse Mondial Team
4.98 out of 5
Excellent
Recommendation
Price performance, booking, payment and especially the implementation of the bus trips were super! TOP reliable and very friendly and relaxed. Gladly again...
Show original
Customer review & rating for:
Hanse Mondial GmbH
09/26/2023Herr Christian, Gymnasium in H.
Hanse Mondial GmbH Comment from Hanse Mondial GmbH:
Hello Christian.
Thank you for your top rating and your great feedback!
We are very pleased that you were satisfied with your bus trips and the booking process.
We look forward to planning another trip with you soon.

Best regards
Your Hanse Mondial Team
3.20 out of 5
Average
Recommendation
The bus driver was unfortunately not in the best of moods and has left that out on the guests something "". Apparently there was other luggage in the BUs and he was very annoyed about it. He was also not quite on time at the meeting point (Approx. 10-15min late), which was certainly also due to traffic. Nevertheless, the ride was pleasant.
Show original
Customer review & rating for:
Hanse Mondial GmbH
09/06/2023Anonymously
Hanse Mondial GmbH Comment from Hanse Mondial GmbH:
Thank you for the review and the frank words. We are very sorry to hear that your driver was not in the best shape that day and there were delays. We understand that this can be frustrating and would like to formally apologize.

We would appreciate if you could contact us at info@hansemondial.de or +49 (0) 40 855 989 00. This will allow us to better understand your feedback and, if necessary, speak with the driver in question to ensure that such incidents do not happen again.
We hope to welcome you back on board soon.

With kind regards
Your Hanse Mondial Team
147 Reviews from
3 other sources
4.74 out of 5
Excellent
5.00 out of 5
Excellent
19 reviews on Facebook
 
10/17/2023
4.70 out of 5
Excellent
25 reviews on RentAutobus
 
03/21/2022
4.70 out of 5
Excellent
103 reviews on Google Maps
 
03/21/2024
Submit a review
Get in touch

Your message to Hanse Mondial GmbH

Please complete the field highlighted in red.
Please complete the field highlighted in red.
Invalid email address
* required fields
Invalid characters. Only numbers and space characters are possible.

I accept the privacy policy.

* All reviews and experiences about Hanse Mondial GmbH are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 03/08/2019  |  Last update: 04/15/2024   |  Report profile

More transparency and security while looking for competent professionals

Authentic customer opinions
Take advantage of other customers' experiences: ProvenExpert's authenticated customer reviews can help you choose the right product or service.
Effective customer feedback
ProvenExpert allows the entire service spectrum of a company (e.g. customer service, consulting) to be reviewed. This way you get a detailed overview of your service quality in all areas.
Independent reviews
ProvenExpert is free, independent, and neutral. Customers make reviews of their own accord — their opinions are not for sale. And the content of reviews cannot be influenced by money or by any other means.

A good reputation is the world's
best form of advertising!

85% of all consumers trust online reviews just as much as they do personal recommendations.

Let ProvenExpert give your business a boost with the best advertising in the world: the opinions of satisfied customers.
Review Guidelines  |  Quality Assurance  |  Privacy Policy  |  Legal Notice  © 2011 - 2024 Expert Systems GmbH