Hanse Mondial GmbH

Bus logistics made easy ✓Tested buses ✓Top service ✓Best value for money

Hanse Mondial GmbH
TOP SERVICE PROVIDER 2024
TOP RECOMMENDATION 2024
4.77 out of 5
Excellent
399 Reviews
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Renting a bus with driver is easy at Hanse Mondial - because we do it for you!
We take care of the entire bus rental and also develop the time and route plan for your coach with driver or an entire bus fleet. So you only need to inquire once and...
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Hanse Mondial GmbH
Spaldingstrße 68
20097 Hamburg
Germany
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98% Recommended
5 stars 212
4 stars 30
1 star 0
Quality
Value
Services
Realization
Consulting
Customer service
Excellent (4.80)
Cost-performance ratio
Good (4.45)
Top competencies

Problem comprehension

4.71 out of 5
28 Reviews

Availability

4.74 out of 5
27 Reviews

Timeliness

4.61 out of 5
28 Reviews

249 Reviews on ProvenExpert.com

4.80 out of 5
Excellent
5.00 out of 5
Excellent
Recommendation
The bus driver Hartmut was awesome! Super friendly, it was really fun to be on the road with him. We'd love to go again next year!
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Customer review & rating for:
Hanse Mondial GmbH
07/24/2024Katharina F.
Hanse Mondial GmbH Comment from Hanse Mondial GmbH:
Hello Katharina,

It was great that the driver made sure you had such a good trip! That's how it should be and we are very happy to pass on the praise. We are already looking forward to your booking for next year ;-)

Best regards
Your Hanse Mondial Team
5.00 out of 5
Excellent
Recommendation
Many thanks for the reliable transportation and the personal contact on the phone and by email. I liked the fact that I was constantly informed about the current status in advance.
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Customer review & rating for:
Hanse Mondial GmbH
07/22/2024Anonymously
Hanse Mondial GmbH Comment from Hanse Mondial GmbH:
Thank you very much for the top rating, we are delighted!

It's great that you perceived our bus logistics service so positively, because that's what we stand for. The service concept for your journey is always our priority, whether it's a simple journey or a complex shuttle for trade fairs and major events.

Best regards
Your Hanse Mondial Team
5.00 out of 5
Excellent
Recommendation
Great staff at the venue. Advice in advance very friendly, flexible and individual. Great overall. Gladly again
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Customer review & rating for:
Hanse Mondial GmbH
06/13/2024Fabian F.
Hanse Mondial GmbH Comment from Hanse Mondial GmbH:
Dear Fabian,

Thank you for the top rating, we are very pleased! We will be happy to help you with future shuttle projects at any time.

Best regards
Your Hanse Mondial Team
5.00 out of 5
Excellent
Recommendation
Everything worked out great, we had a great trip as a wedding party with the bus! Thanks for everything, would book again anytime!
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Customer review & rating for:
Hanse Mondial GmbH
06/05/2024J.
Hanse Mondial GmbH Comment from Hanse Mondial GmbH:
Dear Janina,

Thank you very much for the great review! We are very pleased that we were able to make a small contribution to your special day and wish you all the best for your marriage!

Best regards
Your Hanse Mondial Team
5.00 out of 5
Excellent
Recommendation
Transportation of a planned 1000 people from 4 cities. Smooth process with Hanse Mondial, it could hardly have been better. Many thanks for that! We would be happy to do it again!
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Customer review & rating for:
Hanse Mondial GmbH
06/05/2024Voets G.
Hanse Mondial GmbH Comment from Hanse Mondial GmbH:
Dear Voets Team,

Thank you very much for the five stars! We had a lot of fun planning and implementing the project with you. We can only return the positive feedback at this point.
We would be very happy to work with you on other bus logistics projects, but for now we are delighted that everything went so well and smoothly.

Best regards
Your Hanse Mondial Team
3.80 out of 5
Good
Recommendation
Thank you for your inquiry. We were satisfied with the service.
It would have been nice if we could have booked our program with a single provider. We had to book each activity separately. As Mrs. Deterling (guide) had told us, this would have been perfectly possible.
Especially as we were always provided with a bus from the travel ring. It was also not easy to order a guide, as we were told when we enquired that a guide could not be booked through her. It would probably have been cheaper for us in the end.
But in the end everything worked out and the participants were happy and satisfied.
Best regards from Switzerland.
R. Bätscher
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Customer review & rating for:
Hanse Mondial GmbH
04/27/2024Anonymously
Hanse Mondial GmbH Comment from Hanse Mondial GmbH:
We are very pleased that you had a positive overall travel experience with us and thank you for your positive review.
In principle, it is also possible to book guides and other services directly through us for most trips; we even consider this to be one of our bus logistics services.
We would be delighted if we could convince you that we can offer more than "just" a coach if you need one in the future.
Best regards back to Switzerland
Your Hanse Mondial Team
5.00 out of 5
Excellent
Recommendation
Both the service before departure and our bus driver were super friendly and helpful - anytime again, thank you very much!
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Customer review & rating for:
Hanse Mondial GmbH
04/18/2024Anonymously
Hanse Mondial GmbH Comment from Hanse Mondial GmbH:
We are delighted that you enjoyed the coach trip and our service! We are already looking forward to your next booking.

Your Hanse Mondial Team
5.00 out of 5
Excellent
Recommendation
Thank you very much for the good and reliable journey with your company. Our students and colleagues enjoyed traveling with you - everything went smoothly, on time and as discussed. The customer service was also great. Thank you for that and we'd love to use you again!
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Customer review & rating for:
Hanse Mondial GmbH
03/30/2024Anonymously
Hanse Mondial GmbH Comment from Hanse Mondial GmbH:
Thank you very much for the good rating!

It's great that the bus trip went according to your expectations and that you were satisfied with our service. That's how it should be.

We look forward to the next school trip with you.

Your Hanse Mondial Team
5.00 out of 5
Excellent
Recommendation
We were (as always) very satisfied with Hanse Mondial. The arrangements in advance were uncomplicated and customer-oriented, the bus arrived on time and the bus driver was very friendly and competent. Everything worked wonderfully and we can highly recommend Hanse Mondial with a clear conscience!
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Customer review & rating for:
Hanse Mondial GmbH
03/27/2024Simke Leifert | MEET G.
Hanse Mondial GmbH Comment from Hanse Mondial GmbH:
Hello Simke,

Thank you very much for your continued trust and positive feedback! We are delighted that you were satisfied with our service. We will be happy to help you again at any time.

Your Hanse Mondial Team
2.80 out of 5
Average
I wrote a separate email about this and have not received any feedback.
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Customer review & rating for:
Hanse Mondial GmbH
03/06/2024Anonymously
Hanse Mondial GmbH Comment from Hanse Mondial GmbH:
As in our direct feedback to you, we would also like to apologize here that our feedback to your email was delayed, which should not be the case. We take your constructive criticism very seriously and have incorporated it into our process optimization in order to become even better in the future.
We have also spoken to our partner about your experience to ensure that a smooth and professional service is guaranteed on every journey. Because that is, of course, what we expect from our service.
Finally, we are delighted that you rated our expertise in providing advice with five stars, as this is a central core of our service.
We are very keen to keep you as a loyal customer and hope that you will give us the opportunity to make up for the bad impression on your next trip.

Kind regards
Your Hanse Mondial Team
5.00 out of 5
Excellent
Recommendation
Great customer service, very reliable, everything was carried out as discussed to the fullest satisfaction, competent staff, the bus with which the tour took place was at its best
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Customer review & rating for:
Hanse Mondial GmbH
01/24/2024Anonymously
Hanse Mondial GmbH Comment from Hanse Mondial GmbH:
Thank you very much for the fantastic feedback! We are delighted to hear that everything went to your complete satisfaction. We place great value on reliability and are delighted that our service met your expectations.
See you soon.
Your Hanse Mondial Team.
5.00 out of 5
Excellent
Recommendation
The driver was very friendly, helpful and drove very safely and attentively. Any time again.
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Customer review & rating for:
Hanse Mondial GmbH
01/10/2024W.
Hanse Mondial GmbH Comment from Hanse Mondial GmbH:
Thank you very much for your positive feedback!
The safety and attentiveness of our drivers is particularly important to us and it was a pleasure to transport you.
We thank you for your trust and will be happy to serve you again at any time!
Your Hanse Mondial Team.
5.00 out of 5
Excellent
Recommendation
Very friendly bus driver! Everything went wonderfully. Gladly again!
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Customer review & rating for:
Hanse Mondial GmbH
01/10/2024Anonymously
Hanse Mondial GmbH Comment from Hanse Mondial GmbH:
We are very pleased about your positive feedback! It's great to hear that the bus driver was very friendly and that the whole process went smoothly. Your satisfaction is our goal and we look forward to welcoming you on board again soon.
Your Hanse Mondial Team.
2.04 out of 5
Fair
I had sent a request by email regarding a time change for the return journey and did not receive an answer even after repeated requests. Only much later did I find out that the contact person was probably ill. The bus company that we ended up with was not very cooperative or customer-friendly. I wrote an email with my criticism, but have not yet received a reply. Professional communication looks different.
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Customer review & rating for:
Hanse Mondial GmbH
01/10/2024Anonymously
Hanse Mondial GmbH Comment from Hanse Mondial GmbH:
As we discussed afterwards, we would like to take this opportunity to apologize once again that your request regarding an adjustment to the departure time two days before the trip did not reach the right place in time due to illness. We take your feedback very seriously and have reviewed our processes accordingly.

In the hope that we have clarified the incident in the best possible way here and in direct communication, we would be delighted if we could convince you at the next opportunity that this was an exception.

Kind regards
Your Hanse Mondial Team
5.00 out of 5
Excellent
Recommendation
The bus driver Angelo did a great job despite the nasty weather and all the passengers praised his driving style!
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Customer review & rating for:
Hanse Mondial GmbH
01/10/2024Anonymously
Hanse Mondial GmbH Comment from Hanse Mondial GmbH:
We are very pleased about the positive feedback. Thank you very much for your appreciation and we are happy to pass on the praise to Angelo. We will be happy to be at your disposal again for future trips!

With kind regards
Your Hanse Mondial Team
5.00 out of 5
Excellent
Recommendation
The bus driver was very helpful and took us safely to our destination and back again.
Overall, we were very satisfied with you.
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Customer review & rating for:
Hanse Mondial GmbH
12/04/2023Hannah E.
Hanse Mondial GmbH Comment from Hanse Mondial GmbH:
Dear Hannah!
We are delighted with your positive feedback! It's great to hear that the bus driver went to a lot of trouble and got you safely to your destination and back again. Your satisfaction is important to us and it was a pleasure to transport you.
5.00 out of 5
Excellent
Recommendation
We were completely satisfied with the booking and handling of the bus transfer. Very friendly and personal contact with the contact persons, quick response to questions, uncomplicated extension of the offer deadline. Super service!
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Customer review & rating for:
Hanse Mondial GmbH
11/23/2023J.
Hanse Mondial GmbH Comment from Hanse Mondial GmbH:
Dear Joana,

Thank you very much for your consistently positive feedback on the booking and handling of the bus transfer. We always strive for good communication and appreciate your kind words.
We are happy to be at your disposal again and thank you for your trust!

With kind regards
Your Hanse Mondial Team
5.00 out of 5
Excellent
Recommendation
Super service. A little more expensive than other companies, but the service is 100% right.
The driver was very service-oriented, mega nice, courteous and polite. Hanse Mondial again at any time.
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Customer review & rating for:
Hanse Mondial GmbH
11/23/2023Ute B.
Hanse Mondial GmbH Comment from Hanse Mondial GmbH:
Dear Ute,

Thank you very much for your positive feedback! We appreciate you emphasizing the quality of our services. Quality and safety are our top priorities and we are delighted that you perceived this as such.

We are happy to be there for you again and thank you for your trust!

With kind regards
Your Hanse Mondial Team
5.00 out of 5
Excellent
Recommendation
Very reliable, friendly, gladly again.
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Customer review & rating for:
Hanse Mondial GmbH
11/22/2023Anonymously
Hanse Mondial GmbH Comment from Hanse Mondial GmbH:
Hello,
Thank you very much for the great review! We are very pleased that we met your expectations.
We are already looking forward to the next trip together.

Best regards
Your Hanse Mondial Team
5.00 out of 5
Excellent
Recommendation
Once again an extremely reliable partner for all journeys for our national teams and guest teams. We will be very happy to continue using their services in the future. Thank you very much!
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Customer review & rating for:
Hanse Mondial GmbH
11/22/2023D.
Hanse Mondial GmbH Comment from Hanse Mondial GmbH:
Many thanks for the positive feedback! We are delighted to be a partner of the German Basketball Federation once again. Thank you very much for the good cooperation and the trust you have placed in us.

With kind regards
Your Hanse Mondial Team
150 Reviews from
3 other sources
4.74 out of 5
Excellent
5.00 out of 5
Excellent
19 reviews on Facebook
 
10/17/2023
4.70 out of 5
Excellent
25 reviews on RentAutobus
 
03/21/2022
4.70 out of 5
Excellent
106 reviews on Google Maps
 
07/03/2024
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All reviews and experiences about Hanse Mondial GmbH are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 03/08/2019  |  Last update: 07/26/2024   |  Report profile

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