Klos Automobile GmbH

I am very satisfied all around. I like the Jeep Compass very much. The sale by Mr. Pohl went perfectly. The 1st inspection that just took place also went smoothly. Since I had to go to a follow up appointment that day, the service was very reliable and kept the time slot I suggested. All employees are very friendly. Everything in the best way. You can't ask for more!
M.L. Venter

Very nice and courteous team!

We are completely satisfied customers and are happy to recommend you.

great contact persons, service

Appointment allocation and adherence to appointments very good. Professional competence not optimal due to lack of information from the manufacturer. Motivation and helpfulness very good. It is not the fault of Kloos but of Fiat!

I am very satisfied

All settings were deleted by the update. This was also communicated. But unfortunately no help was provided with the reprogramming. Very sad!! Otherwise, everything gladly again.

Very good advice Little waiting time in the workshop.
Vehicle delivery as discussed

Extremely helpful team (reception Ms. Fritz, order acceptance Mr. Pauly, employees of the workshop team), fast processing and full information about all necessary work. Very high level of solution orientation and establish customer satisfaction.

Ultimately, clearly negative, has left a bad aftertaste with me:
After Jeep has ruthlessly the locations or offers for inspections already extremely thinned out (for which the dealership of course nothing can) and I thus have a simple journey of 1 hour and have waited extra on site, one has an urgently to replace coupling rod not directly made although the part would have been in stock (on request!)...Since I need there and back 2 hours and now again must drive up there for a - in itself already very annoying - repair after only just 30,000 KM, which is to be led back on very bad material, then this clouds clearly my satisfaction both with this car dealer and with the vehicle bought by me....DAS could be for me the KO criterion to turn such a car and/or this brand the back for future vehicle purchases. That has me actually very annoyed because whether I would have waited there now 2 or then 3 hours until the car would have been ready, that would have been preferable to me in any case than to have to move again !!!! The employees working there are but all very very nice and courteous, I would like to express clearly. Only one should seriously reconsider in-house various "procedures" also from the point of view of the customer (with longer journey!) times...Thus, overall, NOT in terms of price / performance ratio but in terms of "dealing with the customer, also from the economic point of view of the customer" maximum 3 stars...

Everything super! I feel in good hands at all times! 😊

At the penultimate inspection already problem that my Fiat 500x has lost oil, this was also not clear, but black. Man could not explain but has allegedly fixed a fault, I assume that the old oil drain plug has come back in. Ok bill paid what also only cash or by card goes. At VW I can also pay by invoice within 14 days.
So now to the last inspection, the car again delivered and it was previously received by an employee and one has looked at it on defects together. In the evening picked up the car and when I was home found that on the hood next to the Fiat sign had a belle / two scratches with paint damage, called and we should come by again the following day. Said, done, now it comes thick, that would be no damage from the workshop, it is a stone chip, but we received a cost estimate of 1426,51.-€ of which the workshop would take 1000,-€. Each workshop has a liability insurance for such cases, and we should take over 400,-€. In my opinion, we would have paid for the repair (Smartrepair) ourselves. No one can tell me that you want to paint a whole hood for that.
That was definitely the last time with you.
Inquiry at another workshop what it would cost such a STONE chip damage to fix we were grinned at" Stone chip" No that is not a stone chip. Rather from a tool or high-pressure lance and in Smartrepair about 150, - to 180, - €

Thanks again for the free car wash, at Klos.

Top team, super advice

So far only good experience! Competent and friendly staff!

All-round package satisfied

Telephone a little difficult to reach but all employees very nice and competent!!!

Very friendly, customer-oriented, competent

Had unfortunately forgotten to give tip, unfortunately, otherwise everything in order

Mr. Barthel was my customer consultant,
very competent, very eager and very friendly.