murauerIT - netzwerk.security.cloud

WebHosting, Domains, IT Consulting - Installation, Network, Maintenance

Contact information

What's on offer

cheap DE domain webhosing NVME vServer hosting Austria IT EDV computer problems virus on PC Windows reinstallation managed services

Contact information

murauerIT - netzwerk.security.cloud
Annenhofstrasse 98/3
3032 Eichgraben
Austria
Directions

Opening hours

Thursday 08:30 am-06:00 pm

Websites

73%
Recommended
on ProvenExpert.com
Customer service
Good (3.80)
Cost-performance ratio
Good (4.21)
Top competencies

Professionalism

4.25 out of 5
4 Reviews

Creative impulse

4.33 out of 5
3 Reviews

Project success

4.00 out of 5
3 Reviews

15 Reviews on ProvenExpert.com

4.06 out of 5
Good
5.00 out of 5
Excellent
Recommendation
The domain provider we trust and have trusted for years.
We came to Murauer-IT in 2019 and since then we have always received the best advice and support.

Currently we have about 80 domains with Murauer-IT. Helmut Murauer is always available for us and also supports us in case of errors caused by us without any problems.

Thank you for the cooperation so far, and thank you for the TOP support!
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Customer review & rating for:
murauerIT - netzwerk.security.cloud
04/14/2022Harald L.
5.00 out of 5
Excellent
Recommendation
Simply amazing service. Ordered this morning and in the afternoon our website incl. all email inboxes/website was already moved and that still at a reasonable and great price. Many thanks Mr. Murauer.
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Customer review & rating for:
murauerIT - netzwerk.security.cloud
10/18/2021W.
1.64 out of 5
Fair
About 4 years ago I decided to switch from one.com to Murauer-IT with 2 websites and was very satisfied at the beginning. But little by little the speed of server and support has decreased significantly. At the beginning of this year I installed the same Speedcheck-PlugIn for myself and several customers to see if I was just imagining it. To my surprise I found out that my websites have by far the slowest servers. For this reason I opened a ticket, which is still open for over TWO MONTHS. I have never experienced worse support than here and have now set a deadline to fix the problem. This deadline has (as expected) Mr. Murauer of course also let pass. I will now switch to a more reliable and faster provider. I can definitely NOT recommend Murauer IT anymore.
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Customer review & rating for:
murauerIT - netzwerk.security.cloud
05/03/2021C.
1.00 out of 5
Poor
I had to wait over 4 weeks until a contribution owed to me (27 euros) was refunded! There was at the same time an open order in the amount of 3.50 euros. I had asked for a settlement of the contributions. This was simply not done. So I was refunded 27 euros and I was reminded at the same time with 7 euros reminder fee and still had to pay 10.50 euros in total. The support is really UNTERIRDISCH!

Who wants to read the whole story:

Because of the low prices I decided to register some domains with Murauer IT. I chose prepayment as payment method and transferred the corresponding amounts. Some time later I was surprised that the paid domains were not configurable in the customer center. Thereupon I opened a ticket at the support.

26.02.21: Ticket opening: Inquiry why the administration of the 6 domains (order in January) was not possible, although they were paid.

Now nothing happened at first.

07.03.21: I asked again when I could expect an answer.

Now I received an answer from Mr. Murauer (management):

08.03.21: The domains will be activated only after receipt of payment. The booking via prepayment needs at least 3 days, so it could be that the domains are already gone when the money arrives. The money can be credited to me or paid to my bank account.

Okay, so far understandable for me. Nevertheless, I was surprised that the customer is not informed about it ala "Hey, thanks for your transfer. However, the domain has been purchased in the meantime. We'll credit you the money." But well, I respond to that.

09.03.21: I asked Mr. Murauer to transfer the money to my bank account.

Now I thought the matter had been settled. But wrong thought! Another 6 days happened: NOTHING. I neither received a confirmation that the payout is triggered, nor was I refunded anything.

15.03.21: I asked again and asked again to refund me the money.

Again I got no answer and my mood got worse and worse. So after 5 more days I decided to call them.

3/20/21: I described the situation, the employee on the phone initially had trouble finding my open support ticket under my name. However, he was able to remember my ticket and correspondence because he read it. After I gave the full ticket ID, he was able to find it. He referred to his boss, he was responsible for refunds. At the same time I was told, O-Ton: "in Corona times it is generally difficult to reach someone in companies. He would personally also already wait 4 weeks for a delivery that would not come." Okay, what!? I was not aware that I had ordered a washing machine! Smart customer support looks different. In the end, he wrote down ticket ID + name to forward it.

Nothing happened again for 5 days. No message, no refund. Simply NOTHING!

25.03.21: I got a payment reminder for a domain that was still open. Correct, I had ordered a domain and then due to this support misery but not paid via prepayment. Finally, this could have been easily offset against the amount owed to me.

30.03.21: Today the payment was confirmed - without going into the facts again. No sorry for the waiting time, no nice words, NOTHING! Really weak! Furthermore, the payout amount was NOT offset against the still ordered domain. For this I received another reminder with 7 Euro reminder fee! SERIOUS?

This is really UNDERIRDICATED and absolutely NOT RECOMMENDED!
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Customer review & rating for:
murauerIT - netzwerk.security.cloud
04/01/2021Hendrik M.
4.80 out of 5
Excellent
Recommendation
I was very impressed with the all-round service and all my concerns were dealt with very professionally. Therefore there is a clear LIKE from me
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Customer review & rating for:
murauerIT - netzwerk.security.cloud
03/02/2021S.
4.80 out of 5
Excellent
Recommendation
Murauer hosted private exchange accounts for us, setup and setup info is good and operation has been trouble free over the past few years.
Domain management is also good and reasonably priced for our purposes. I have submitted several tickets, all of which have been resolved to my satisfaction.
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Customer review & rating for:
murauerIT - netzwerk.security.cloud
07/18/2020Harald F.
5.00 out of 5
Excellent
Recommendation
(Note: Web hosting was not tested. Rating & experience refers to the service and provision of domains).

I searched for the cheapest domains worldwide and came across Muraurer Group or Muraurer IT Solutions. I moved two domains and registered a new one. Less than 24 hours later the domains were already activated.

Everything is self-explanatory and there have never been any problems. Therefore, I have no idea what the customer service is like or how the consulting is done. I also don't know if the customer advisors are all nice and what breed of dog they like, but to be honest, I never needed that knowledge either.

Also nice: invoices are even sent out a month in advance, so you have enough time to contact support if there are any inconsistencies - or just pay the invoice on time. I would rate the consulting and customer support with five stars, because I suspect that this is also good! Overall, I can recommend Murauer IT Solutions as a cheap provider of domains all around!
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Customer review & rating for:
murauerIT - netzwerk.security.cloud
02/04/2020D.
4.00 out of 5
Good
Recommendation
The market appearance is attractive and professional. The technical system works flawlessly.
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Customer review & rating for:
murauerIT - netzwerk.security.cloud
01/29/2020Anonymously
5.00 out of 5
Excellent
Recommendation
I was looking for a local web host that offers domains for cheap.
The support is super friendly and I got a call back outside of business hours! A big plus here!
It seems that Murauer Group is not one of the big players in Austria, that I see only positive! Which big hosting provider generally calls you back at all without spending forever in front of it in a waiting loop. Here is in any case customer proximity given!
Web hosting products I could unfortunately not test.
All in all, only to recommend!
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Customer review & rating for:
murauerIT - netzwerk.security.cloud
12/12/2018Christopher B.
5.00 out of 5
Excellent
Recommendation
Hello,
I am a customer for about a year and have over 30 domains with the dear Murauers.
Really very nice and fast support, generally always satisfied and so far not had a single problem. I have only once contacted the support regarding information for an offer and was super advised!
Really only to recommend :)
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Customer review & rating for:
murauerIT - netzwerk.security.cloud
05/22/2018Ruben D.
5.00 out of 5
Excellent
Recommendation
TOP performance, TOP support and that for over 3 years. Even at night and on weekends, we received quick and uncomplicated feedback. That's how you imagine support.
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Customer review & rating for:
murauerIT - netzwerk.security.cloud
09/15/2017Familie M.
5.00 out of 5
Excellent
Recommendation
Rating for:
murauerIT - netzwerk.security.cloud
04/02/2020Anonymously
2.67 out of 5
Average
Rating for:
murauerIT - netzwerk.security.cloud
12/05/2019Anonymously
5.00 out of 5
Excellent
Recommendation
Rating for:
murauerIT - netzwerk.security.cloud
02/16/2018m.
2.00 out of 5
Fair
Rating for:
murauerIT - netzwerk.security.cloud
10/09/2017Anonymously
21 Reviews from
3 other sources
4.36 out of 5
Good
5.00 out of 5
Excellent
1 review on gut gemacht.
 
10/11/2014
4.60 out of 5
Excellent
10 reviews on Facebook
 
09/10/2019
4.06 out of 5
Good
10 reviews on HOSTtest
 
10/06/2022
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All reviews and experiences about murauerIT - netzwerk.security.cloud are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 09/15/2017  |  Last update: 04/19/2022   |  Report profile

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