Experiences & Reviews:

We Repair Appliances

White Good and Domestic Appliance Repair Service

We Repair Appliances
Published:
123 Reviews
Contact information
We Repair Appliances has a large team of expert engineers who are multi-brand trained with vast knowledge of all white goods and domestic appliances, from ovens to washing machines to fridge freezers.

We offer a fast and reliable service with a state of the art computer software system offering live updates with each repair via email.
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Contact information
We Repair Appliances
Unit 34, The Metro Centre,
Dwight Road
  WD18 9SS Watford
United Kingdom
Directions

Opening hours
Saturday CLOSED
Websites & Profiles
02/21/2018  
1.00 out of 5
Poor
Quality
Value
Services
Realization
Consulting
Top competencies

Timeliness

4.14 out of 5
14 Reviews

Availability

3.33 out of 5
15 Reviews

Communication

3.29 out of 5
17 Reviews
123 Reviews
1.00 out of 5
Poor
Had the company out once told me one thing waited for months to hear back, when I chase it up they say case closed when I was supposed to be waiting for a repair. 2nd time the person did not turn up. Just had a call today from a very rude lady stating they tried to call me 3times that day yet there was nothing and apparently they turned up at my property which I was waiting in all day the lady on the phone was plain rude and couldn't even tell me why this is all happening. Disgusted with this company
Review and rating for
We Repair Appliances
02/21/2018Private customer
3.60 out of 5
Good
Recommendation
Engineer was cordial and pleasant however, the problem still exists and I will have to have him back. Not a good thing because the washing machine is difficult to remove from cabinets and equally difficult to reinstall after repairs.
Review and rating for
We Repair Appliances
02/21/2018Private customer
3.40 out of 5
Average
Recommendation
I was really impressed with the quickness of the first visit - engineer had to come back with a part (rubber seal) but said we could continue to use washing machine - it did not work so left message and an email with customer service to tell the engineer that when he returned the washing machine was not working. Then waited 9 working days - engineer came back and was very, very grumpy because he had not received the massage. Managed to fix and all is now well
Review and rating for
We Repair Appliances
02/20/2018Private customer
2.40 out of 5
Fair
The first part turned up and was marked, so repair didn’t take place. Eventually (around a month later) parts are in stock - but appointment is pushed back again because parts haven’t actually arrived.
Engineer fits parts, which is fine, but then leaves finger marks all over new parts and leaves old parts plus packaging all over my kitchen and is unable to advise on products to remove the marks.
Not impressed.
Review and rating for
We Repair Appliances
02/15/2018Private customer
5.00 out of 5
Excellent
Recommendation
The engineer was brilliant and explained what he was doing
Review and rating for
We Repair Appliances
02/14/2018Private customer
5.00 out of 5
Excellent
Recommendation
I was impressed with We Repair Appliances from start to finish. The administration was smooth despite a couple of unforeseeable technical hiccups; the way these were handled was seamless and polite which I found impressive in itself. Their engineer was not only knowledgeable and efficient, he patiently answered my many questions while thoroughly inspecting my washing machine and getting to the root of the issue. I certainly recommend both the company and this engineer.
Review and rating for
We Repair Appliances
02/12/2018Private customer
2.20 out of 5
Fair
Recommendation
I have used you twice now. The first time was brilliant: you came, you fixed, you went away. This time (different machine) you came, you ordered a new motor, Christmas got in the way, the engineer was then sick and it was a whole month until you came back. That’s a long time to be without a washing machine. And I did all the chasing. Not so impressive. But it’s fixed now and rather that than have a new machine.
Review and rating for
We Repair Appliances
02/09/2018Private customer
3.00 out of 5
Average
3 weeks is too long to go without a tumble dryer. family of 6 the tumble dryer is a must!!! 5 days to come and look at it then a further 16 days to wait for parts and another appointment for it to be fixed. that's too long sorry.
Review and rating for
We Repair Appliances
02/05/2018Private customer
4.20 out of 5
Good
Recommendation
Booked an electric hob repair, the engineer has visited twice in attempt to replace a broken hotplate. Although it is a no fix due to obsolete part, they have tried their best, and overall communication was quite good. What I impressed about is that they issued a full refund to me the next day. Very trustworthy and professional.
Review and rating for
We Repair Appliances
01/30/2018Private customer
5.00 out of 5
Excellent
Recommendation
The engineer Darren came to my house on time, he was friendly and extremely helpful. He was very knowledgeable and offered great advice. He didn’t rush the repair and I felt like he gave me time to discuss my concerns without rushing. I would recommend him and We Repair to anyone who asks.
Review and rating for
We Repair Appliances
01/26/2018Private customer
1.00 out of 5
Poor
Absolutely appalling service and a dishwasher still pending a repair; originally booked 6th December and so far 3 failed attempts (including aborted visits because lack of right part or wrong part secured)! Flexibility and responsiveness as well as a diffident work force in my experience....avoid at all cost my recommendation.
Review and rating for
We Repair Appliances
01/26/2018Private customer
4.40 out of 5
Good
Recommendation
It was a pity that you had to come out 4x to replace a door on my range but your suppliers were lax as they kept on sending the wrong door for replacement
Review and rating for
We Repair Appliances
01/25/2018Business customer
1.60 out of 5
Fair
One of the worst services in the UK. PLEASE DO NOT USE THEM, COMPLETE WASTE OF TIME. MOST AWFUL CUSTOMER SERVICE. I called them for a repair for my fridge-freezer and the person who came initially did not even check it properly and nearly took more than a month to fix a small issue. I think this company should be closed!!
Review and rating for
We Repair Appliances
01/24/2018Private customer
3.81 out of 5
Good
Recommendation
The engineer who attended our electric cooker repair kept me informed before appointment and was most courteous carrying out an efficient repair. My problem was not being able to contact We repair via the number provided by Rangemaster
Review and rating for
We Repair Appliances
01/24/2018Private customer
2.45 out of 5
Fair
Fair enough my washing machine went wrong at Xmas, it then took week and half to get an engineer out, the lady I first spoke to said the engineer would have the bearings etc on his van, he turned up on 4 Jan to tell me bearings had gone and would need to be ordered, it took 4 days to be told parts where on order and a new date booked in. I then get a call to tell me parts hadn’t arrived and I had to wait till the 20 jan to get it repaired, the engineer left the cardboard boxes outside in the fine rain, and the old drum and casing in my kitchen would have been nice to have been told I had to dispose of, I could have taken to tip without cardboard getting wet. Also your email asks that I complete a survey feed back is not a survey. I don’t have a choice who is sent as I have a policy with domestic general, I work full time I think with this repair I would have had to take 3days leave to expect people to stay in between 8 and 6 is unfair and to be told they can ask the engineer to come earlier but you can’t guarantee it.
Review and rating for
We Repair Appliances
01/23/2018Private customer
3.20 out of 5
Average
Recommendation
I have had insurance with this company for a number of years and they have usually managed to fix my dishwasher. Until September 2017 I was pleased with the service. However when the dishwasher went wrong in September and called for an engineer to come no one could solve the problem. They kept ordered parts and every time an engineer came to fix it they complained that the previous engineer had ordered the wrong part or a mistake had been made by the company. Many phone calls were made. I was desperate. This fiasco went on for 3 months and I still had no machine. Then I really got upset and was put through to the wonderful Ashlee Gifford, who was amazing. She realised there was no way this dishwasher was going to be fixed and she arranged for the dishwasher to be replaced. She was professional extremely competent and apologetic about our misfortune. She kept me updated at every stage and has very good communication skills. I now have a new dishwasher. She is my hero!!!!!!!!
Review and rating for
We Repair Appliances
01/21/2018Private customer
1.94 out of 5
Fair
I reported the fault with my cooker in late October and waited about two weeks for the gas engineer to come. He arrived without any spares at all, fair enough perhaps he needed to do a recky. There was then a wait of five weeks for the return visit but he brought with him the wrong part. Then another two weeks but this time he didn't even come in, just apologising on the doorstep that he had been given completely the wrong part. This was the Saturday before Christmas and we were faced with the problem of cooking Christmas dinner for eleven people in a defective oven. As it was a twin oven we managed just about and used the main oven only briefly. There was then a further wait of three weeks before the engineer returned and announced he only had one of the two spares he had ordered but hoped it would do the trick. Fortunately it did and the oven currently works but have a slight concern the part not replaced may fail. This company was used as it was the contractor for the insurance company I signed up with, Domestic and General. The engineer that visited had his own sign written van suggesting he was also contracting to We Repair. My impression was that he was having major difficulties obtaining spares in a timely fashion and that the reliability of those spares being the correct ones was a problem to him. I also got the impression that there were limited gas safe engineers available to We Repair and the time periods between callout and visits and subsequent visits was extended. The engineer himself was friendly and capable and feel he was let down by heavy workloads and poor supply chain of spares. I will not be renewing my insurance with Domestic and General nor deal with We Repair in the future.
Review and rating for
We Repair Appliances
01/20/2018Private customer
1.00 out of 5
Poor
Came out twice to fix a tumble dryer. Dryer still broken. Service incredibly inflexible. Decided to buy a new dryer.
Review and rating for
We Repair Appliances
01/20/2018Private customer
4.60 out of 5
Excellent
Recommendation
Only if you take the old stuff a way when the job is done
Review and rating for
We Repair Appliances
01/12/2018Private customer
3.25 out of 5
Average
Recommendation
I did not receive a call on the morning of the appointment, as promised, so therefore I had no idea what time the engineer was going to turn up.
Review and rating for
We Repair Appliances
01/11/2018Private customer
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