Experiences & Reviews:

We Repair Appliances

White Good and Domestic Appliance Repair Service

We Repair Appliances
Published:
253 Reviews
Contact information
We Repair Appliances has a large team of expert engineers who are multi-brand trained with vast knowledge of all white goods and domestic appliances, from ovens to washing machines to fridge freezers.

We offer a fast and reliable service with a state of the art computer software system offering live updates with each repair via email.
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Contact information
We Repair Appliances
Unit 34, The Metro Centre,
Dwight Road
  WD18 9SS Watford
United Kingdom
Directions

Opening hours
Tuesday 09:00 am-05:00 pm
Websites & Profiles
11/20/2018  
5.00 out of 5
Excellent
Recommendation
Services
Top competencies

Timeliness

3.96 out of 5
24 Reviews

Cost adherence

3.79 out of 5
19 Reviews

Availability

3.54 out of 5
24 Reviews
226 Reviews
5.00 out of 5
Excellent
Recommendation
The engineer was helpful and very polite. Service was very good
Review and rating for
We Repair Appliances
11/20/2018
5.00 out of 5
Excellent
Recommendation
The company respond ASAP, the engineer come on time. He did a good job and gave me a very good advice regarding my problem. He was friendly. I didn’t pay any thing because the product is under 12mths old.
Review and rating for
We Repair Appliances
11/18/2018
1.00 out of 5
Poor
So far very poor. I will let you know once the engineer has returned to fit a new door to my dishwasher whether we are satisfied. No pre evaluation and assessment was done (as advertised) before ordering parts. Engineer changed a door seal that he said was perfectly ok because that's all he had ordered.Engineer left after first visit saying the dishwasher was leaking due to something to do with the dispenser and his only advice was to get a new machine. (Family member standing in) I have written several emails and they are calling back to fit a new door, however mixed communications on call out dates as with the first visit. SMS texts giving you a date but emails telling you parts are ordered and will be in touch to let you know a date. |This results in cover at short notice because you don't know when they are coming. Also virtually impossible to reach by phone. I was on phone 25 minutes on one call trying to speak to someone and most of at at number 1 on the call queue. It eventually went to voice mail. So fed up with this company. They take your money up front and you have no guarantees to get it back despite their money back guarantee. Would never use again.
Review and rating for
We Repair Appliances
11/09/2018
1.00 out of 5
Poor
Not impressed at all with constantly being talked over by a repair man who was adamant the the nobs on the front of my cooker DO NOT OVER HEAT when the oven is on as they would melt yet. Have to get my husband to turn the oven off using a tea towel because they get so hot when the oven is on. His answer is “they are plastic and will melt” if they get to hot. Why do people look at you and think “they’re old and don’t know what they are talking about “. This is the second engineer from this company that I have found to be condescending,talk down to me or one of them completely ignore me sitting there in my wheelchair and speak to my husband about the problem. Am going to be cancelling my policy with domestic and general.
Review and rating for
We Repair Appliances
11/06/2018
1.00 out of 5
Poor
Awful! Not helpful, basically told me it was rightoff as they didnt want to do it. They didnt even try to help or get the spare parts. Its a £4000 cooker! The just took
Awful customer service, just took the money. Do NOT use them, its a rip off.
Review and rating for
We Repair Appliances
11/02/2018
5.00 out of 5
Excellent
Recommendation
We thought it was a fair price, the engineer was pleasant and knowledgeable and the turnaround time good.
Review and rating for
We Repair Appliances
10/31/2018
1.43 out of 5
Poor
I was very disappointed it took me more than 6 months to get my repairs done.
Review and rating for
We Repair Appliances
10/31/2018
1.00 out of 5
Poor
Awful couldn’t speak to someone about part I needed, in Friday 26th
was Told part would be ordered on Monday 29th and that I would be given feedback on when delivered and no one contacted me
Review and rating for
We Repair Appliances
10/30/2018
5.00 out of 5
Excellent
Recommendation
The engineer texted me the evening before my appointment to confirm he would be arriving first thing as I was his first appointment and what time to expect him. He arrived as stated and quickly identified and fixed the fault with my cooker door catch. Very efficient, pleasant and polite!
Review and rating for
We Repair Appliances
10/30/2018
1.00 out of 5
Poor
1st appointment cancelled. 2nd just said that parts would need be needed and a 3rd appointment would be needed. Parts were fitted but nothing was resolved. Tumble Dryer still noisy as hell and engineer didn't seem particularly interested.
Review and rating for
We Repair Appliances
10/29/2018
1.00 out of 5
Poor
I continued to ring on many occasions for a part for my cooker.sent wrong part.no communication with myself to find out where the correct part is.then receive letter stating my part isn't covered on insurance.after 2 mths of waiting.thecustomer service is appalling.
Review and rating for
We Repair Appliances
10/25/2018
5.00 out of 5
Excellent
Recommendation
The engineer was polite fast knowledgeable and advised of how the appliance needed disposal he knew his stuff
Review and rating for
We Repair Appliances
10/25/2018
3.60 out of 5
Good
It took almost 3 weeks to complete the repair and 2 visits. Very inconvenient
Review and rating for
We Repair Appliances
10/25/2018
4.80 out of 5
Excellent
Recommendation
Simple problem: simple fix. No fuss and quick and efficient repair service, covered by insurance. Really would have liked a slightly faster service but not bad.
Review and rating for
We Repair Appliances
10/22/2018
1.00 out of 5
Poor
The engineer lied about him renewing my burnt cooker elements. He ordered the wrong element so could not renew but instead patched up the burnt elements which only worked for two days. He did he renew on his report
Review and rating for
We Repair Appliances
10/15/2018
1.00 out of 5
Poor
Through D&G Technician arrived 1 week after reporting fault had to order part. Appointment for 2 weeks later, confirmed 2 days before appointment, cancelled 1 day before appointment, reordered part, appointment for 2 weeks later. Called D&G after no satisfaction from discussions with WRA, repair cancelled by D&G and other action to overcome problem taken.
Review and rating for
We Repair Appliances
10/11/2018
5.00 out of 5
Excellent
Recommendation
All very good - thank you
Review and rating for
We Repair Appliances
10/10/2018
2.40 out of 5
Fair
We arranged for the repair to be done and was told it would be am. Had to walk grandson to school and was not expecting that he had been and gone before we got back (only out 20 minutes). it would have been nice if a quick text to say what sort of time he was coming, a lot of firms are doing that now. The job got done and it was a good job that I had someone here who could open the door for him. I won't be using Home Serve again.
Review and rating for
We Repair Appliances
10/10/2018
5.00 out of 5
Excellent
Recommendation
The engineer who came to fix my washing machine was very nice and polite. I was impressed that he already came with the spare parts to fix my machine on the first visit. Repair was covered by Domestic and General.
Review and rating for
We Repair Appliances
10/09/2018
5.00 out of 5
Excellent
Recommendation
very friendly engineer, great job completed, very happy with with the experiance,
Review and rating for
We Repair Appliances
10/05/2018
27 Reviews from
1 other source
2.70 out of 5
Average
27 reviews on Google
 
09/28/2018
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