Experiences & Reviews:

We Repair Appliances

White Good and Domestic Appliance Repair Service

We Repair Appliances
3.60 out of 5
Good
32 Reviews
Contact information
We Repair Appliances has a large team of expert engineers who are multi-brand trained with vast knowledge of all white goods and domestic appliances, from ovens to washing machines to fridge freezers.

We offer a fast and reliable service with a state of the art computer software system offering live updates with each repair via email.
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Contact information
We Repair Appliances
Unit 34, The Metro Centre,
Dwight Road
  WD18 9SS Watford
United Kingdom
Directions

Opening hours
Saturday CLOSED
Websites & Profiles
69%
Recommended
Good (3.57)
Price/Quality ratio
Good (3.52)
Top competencies

Productivity

5.00 out of 5
3 Reviews

Availability

4.33 out of 5
3 Reviews

Implementation

4.33 out of 5
3 Reviews
32 Reviews
5.00 out of 5
Excellent
Recommendation
The gentleman came to look at my fridge and he had also been to fix our range oven previously. He is great, got straight into job very polite and was able to fix the oven but alas the fridge is fit for the tip but he was quick to diagnose.
Review and rating for
We Repair Appliances
09/20/2017
1.13 out of 5
Poor
Very poor service for fridge/freezer repair. Reported fault on 7th August and was not repaired until 13th September. It took 3 visits by engineer to fix fault, on the second visit he brought incorrect part so then he had to re-order the part which took another two weeks.
Review and rating for
We Repair Appliances
09/19/2017
1.00 out of 5
Poor
Not impressed at all - unless you live in a certain area of the UK you are told you have to wait for a Gas Engineer to be in your vicinity for the work to be carried out so the appointments are usually a week from when you rang. If, as in my case, the fault is not fixed you then have to wait another week before an Engineer comes back to fix the problem.
Review and rating for
We Repair Appliances
09/15/2017
4.00 out of 5
Good
Recommendation
Engineer quick and efficient,the wait for an appointment wasn't too bad
Review and rating for
We Repair Appliances
09/13/2017
4.00 out of 5
Good
Recommendation
The engineer was thorough and quick to resolve the issue. However, the delay to get an engineer was it great.
Review and rating for
We Repair Appliances
09/12/2017
4.80 out of 5
Excellent
Recommendation
The repair men arrived during the agreed time slot, were polite and efficient and were quick to fix the problem. They also noticed I had a leak with another kitchen appliance and gave me some guidance which was much appreciated!
Review and rating for
We Repair Appliances
09/12/2017
2.20 out of 5
Fair
I had to have an engineer out to look at a fridge freezer that was only 3 months old because the ice maker had stopped working. The engineer didn't seem to have a clue what he was doing and, in fact, I was fearful that he was going to break something while trying to repair it. He said the whole ice unit needed to be replaced, and I then had to wait almost 6 weeks (admittedly because I was on holiday for 2) to have him back again. He called again yesterday and replaced the unit, but still it doesn't work. So back to the drawing board.

The telephone system to call to book or speak to someone is appalling and takes an age to get through. I received no call or text on the day of the engineer's visit and so had to call and spend half an hour getting through.

All in all, a pretty poor experience. And still no ice maker!
Review and rating for
We Repair Appliances
09/12/2017
4.80 out of 5
Excellent
Recommendation
engineer identified the problem quickly and fixed it in a short space of time and showed me what the fault was
Review and rating for
We Repair Appliances
09/08/2017
2.33 out of 5
Fair
The engineer called, diagnosed the problem, said he would get the part ordered. Great. Except that despite numerous emails and then finally a call to the 'office' it has taken 5 weeks to get the part ordered. I could have done that through ESpares who are fantastic. Engineer arrived on time today, was good, tidy and courteous. The company needs to look at the feedback they are getting and address their in house problems.
Review and rating for
We Repair Appliances
09/07/2017
1.25 out of 5
Poor
I have had to take a full day off work to wait for a small repair. The service does not offer any narrowed down options i.e. morning or afternoon. I was assured that I would be contacted by text with the time before 8 am. so I could notify work when I would be in. No text. Then I have to wait to get through for over 10 mins on the line when I was told that I would be texted before 9.30 am. No text. After 10am I waste over 10 minutes again to get through to be told the time the engineer was on his way, but my day at work is lost. Why is the systems that I was promised not there? I have lost a whole day's pay as a result.
Review and rating for
We Repair Appliances
09/06/2017
5.00 out of 5
Excellent
Recommendation
Parts identified and supplied satisfactorily
Review and rating for
We Repair Appliances
09/04/2017
3.00 out of 5
Average
Recommendation
After several visits saying they could repair my cooker then they couldn't replace some parts and then they came with half the parts and cancelled appointments I finally got the work completed. The engineer was efficient but they left all the rubbish and old parts in my kitchen. Not the service I would expect. They were supposed to call to say a time slot and the didn't. I plaid a lot of money for my rangemaster cooker and pay the insurance monthly. Although the work has been done it's cost me several days off work waiting in to have it done!
Review and rating for
We Repair Appliances
08/31/2017
5.00 out of 5
Excellent
Recommendation
Fast service and parts delivery Excellent.
Review and rating for
We Repair Appliances
08/31/2017
1.00 out of 5
Poor
After 2 failed repairs to a new appliance, apparently due to the wrong part being ordered twice and the second engineer arriving 1.5 hours after the morning slot, I requested the next attempt be made for the first appointment of the day. Although I pointed out that 2 work days had already been lost, customer services refused my request. We have now gone back to the supplier and requested a new appliance rather than waste any more time with We Repair.
Review and rating for
We Repair Appliances
08/31/2017
5.00 out of 5
Excellent
Recommendation
I received an email explaining what the customer advisor had said to me and I received a phone call to let me know when the engineer would be arriving. The work was done efficiently and professionally.
No complaints as my appliances work again.
Review and rating for
We Repair Appliances
08/25/2017
1.80 out of 5
Fair
No phone call to advise on time slot. Work done to what looks like a good standard. But left all rubbish. Including washing machine drum. In my hall way. Not one piece of rubbish was taken away. So now I am left to dispose of it. Not happy.
Review and rating for
We Repair Appliances
08/24/2017
5.00 out of 5
Excellent
Recommendation
Your engineer was within the allotted time scale, very polite,chatty, and clean, and very efficient,
Removing the Hob was not straight forward but this was done without stress and very calmly.
He did a great job, was tidy , I was impressed with the job he did.,I don't often phone to compliment but on this occasion I was happy to do so.
Review and rating for
We Repair Appliances
08/23/2017
4.33 out of 5
Good
Recommendation
I have no idea what you mean by 'realisation or 'consulting'
Review and rating for
We Repair Appliances
08/17/2017
3.00 out of 5
Average
Recommendation
A engineer was booked for a Monday, so I took a day off work,the engineer called and after a short conversation told me he wouldn't be able to help as he was gas certified and I would have to the re book, I then spent the next few hours trying to do just that, my calls were either dropped if someone said they would call back and didn't, I finally got an appointment for the Friday and had to take another day off work
When the engineers did arrive they were very professional and spotted the fault straight away
So the customer services were poor but the engineers were great
Review and rating for
We Repair Appliances
08/16/2017
3.04 out of 5
Average
Although aware of our holiday dates, engineer was scheduled for final day of holiday and phoned to arrange for repair.. The rearranged date was to be 9 days later. This was subsequently improved by Service Supervisor to Friday 4th August. On the day, the engineer 'called in sick'. Rescheduled for Saturday. Engineer phoned to say that parts had not been delivered to him. Engineer finally returned today . Wednesday 9th.

Not impressed with attitude of Customer Service staff, who appeared to be agitated by my calls.

On the plus side, the engineers were quick to diagnose problem and replace parts.
Review and rating for
We Repair Appliances
08/09/2017
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