Experiences & Reviews:

We Repair Appliances

White Good and Domestic Appliance Repair Service

We Repair Appliances
Published:
281 Reviews
Contact information
We Repair Appliances has a large team of expert engineers who are multi-brand trained with vast knowledge of all white goods and domestic appliances, from ovens to washing machines to fridge freezers.

We offer a fast and reliable service with a state of the art computer software system offering live updates with each repair via email.
...
Contact information
We Repair Appliances
Unit 34, The Metro Centre,
Dwight Road
  WD18 9SS Watford
United Kingdom
Directions

Opening hours
Wednesday 09:00 am-05:00 pm
Websites & Profiles
01/18/2019  
4.00 out of 5
Good
Recommendation
Quality
Value
Services
Realization
Consulting
Top competencies

Timeliness

3.96 out of 5
24 Reviews

Availability

3.60 out of 5
25 Reviews

Cost adherence

3.79 out of 5
19 Reviews
250 Reviews
4.00 out of 5
Good
Recommendation
I only wanted tom order a spare part as my husband could fit the replacement.. was very pleased with the result and fast service ,,
Review and rating for
We Repair Appliances
01/18/2019
5.00 out of 5
Excellent
Recommendation
The contractor was polite and helpful explaining the issues that he’d found. This resulted in our dishwasher being written off after 12 years of Service. He went as far to say it was now a dangerous appliance. Most company’s would of tried to repair to squeeze more money out of the contract. Thanks for your due consideration of our health and safety. Excellent company.
Review and rating for
We Repair Appliances
01/17/2019
5.00 out of 5
Excellent
Recommendation
Well done, keep up the good work!
Review and rating for
We Repair Appliances
01/15/2019
1.00 out of 5
Poor
Still can’t get the right part, waiting 3 weeks still waiting
Do not use
Review and rating for
We Repair Appliances
01/15/2019
2.00 out of 5
Fair
Recommendation
The guy that eventually came to make the repair was excellent but nothing to do with We Repair that merely act as a broker. Their customer service was appalling. they agreed a date then emailed a confirmation with a date 2 weeks later. I then received emails from another company who I had had no contact with giving me another date. Very poor customer service.
Review and rating for
We Repair Appliances
01/13/2019
4.91 out of 5
Excellent
Recommendation
The personnel at WE Repair were very polite and accommodating. The engineer was very efficient, polite
and friendly. Thank you RE Repair for a very efficient service.
Review and rating for
We Repair Appliances
01/09/2019
1.00 out of 5
Poor
I had an absolutely shocking experience with this company and would never use them again. It took a month from 1st visit for them to order a simple part (one i later ordered direct from Zanussi and had delivery the next working day) and book in a follow up. During this time there was no communication from them other than repeat send outs of the same part order email. Their staff were completely disinterested in my awful experience and every time i rang i was greeted with another bored, dismissive call handler who offered me no help. After being messed around for A MONTH i finally gave up on the 130 odd pounds i'd paid and booked another engineer - who came out the next day and fixed the problem. Absolutely appalling 'service' from start to finish. I will be replicating this review on every public forum available to me.
Review and rating for
We Repair Appliances
01/09/2019
5.00 out of 5
Excellent
Recommendation
The engineer was very helpful without being patronising and fixed the issue efficiently, with recommendations for if the issue happened again but also assuring me to contact again if needed. Excellent service.
Review and rating for
We Repair Appliances
01/07/2019
5.00 out of 5
Excellent
Recommendation
Engineer was very polite and cleared up all mess , made sure everything was to my liking before he left . recommended from a happy customer
Review and rating for
We Repair Appliances
01/05/2019
5.00 out of 5
Excellent
Recommendation
The engineer was polite and professional. He did the job swiftly and have good advice. I am a satisfied customer. Thank you.
Review and rating for
We Repair Appliances
01/03/2019
1.60 out of 5
Fair
The engineer did a perfectly fine job, however, even though I told them specifically what part I needed to be replaced and they confirmed that the engineer would bring said part (washing machine door boot seal), he did not have it when he arrived. It took another 10 days for the part to arrive and to organise another installation date. Calling through to their customer service advisors took absolutely ages as they always seem to be "experiencing higher call volumes than usual" (I imagine they are simply lacking in customer service advisors). The only benefit was that there was a flat rate for labour, call out, and parts, which makes them slightly cheaper (depending on part price) than other service providers. Nevertheless, in the future I would certainly be willing to pay slightly more so that I can be certain of at least adequate service. Avoid We Repair if you can.
Review and rating for
We Repair Appliances
12/28/2018
1.40 out of 5
Poor
The engineer came after a week wait looked at appliance for five minutes said he needed to order parts then left . I waited to be contacted about another visit after being told someone would contact me but nothing was forthcoming so I rang the company who knew nothing and said they’d be in touch nothing again I rang and got exactly the same message from the previous day I rang again next day and was told appliance couldn’t be fixed so it would be replaced and to ring again next day for more information which I did three days on the trot. after having been told they would try to get it replaced before Christmas I was fine about it. Then when I told a spokesperson the next day I had been promised that he disputed that and said they didn’t make promises like that because it might not happen. I heard nothing again and had tocontact them again the next day where I was told bluntly I wasn’t getting a new tumble drier as I had only had one call out and that they were cancelling my policy. I was very upset in the way the whole episode wa handled espdcially as I had explained that I had family staying o er Christmas with young children and so needed it fixed quickly . To much misinformation given nobody contacted me I had to keep doing the ringing! Very disappointed with service and outcome
Review and rating for
We Repair Appliances
12/25/2018
5.00 out of 5
Excellent
Recommendation
I was convinced that My Panasonic 10k washing machine could be fixed, it was 9 years old but an expensive machine and I had cleaned out all the pipes and checked the weights etc, but couldn't work out why it wouldn't spin properly. I had another engineer that wouldn't even look at it as the utility room is quite snug, and refused to come, but We repair stated they would come and cover call out fee and parts. Despite being disappointed that the machine was going to cost more in repair than a new one would cost, therefore they didn't manage to fix it, I was totally amazed when a few days later I received a message that they had refunded the complete £154 fee I paid, as they were not able to complete the repair. As I did have to buy a new machine, this was a total blessing, and I would totally recommend Werepair to anyone and will definitely be using them win future,,,,,,tho not for a while, hopefully. Thank you for a brilliant service!
Review and rating for
We Repair Appliances
12/20/2018
5.00 out of 5
Excellent
Recommendation
Really nice engineer, polite and an absolute credit to your company.
Review and rating for
We Repair Appliances
12/18/2018
5.00 out of 5
Excellent
Recommendation
Excellent service....
Efficient, efficient and very tidy!
Would definitely use this service in the future if required
Review and rating for
We Repair Appliances
12/11/2018
5.00 out of 5
Excellent
Recommendation
Quick, efficient, friendly service.
Review and rating for
We Repair Appliances
11/27/2018
3.00 out of 5
Average
An engineer visited and said I needed a new FSD for my cooker's oven. I day later you called to say that the part was unavailable and I would just pay for that visit. A two minute internet search found me the part. it arrived two days later, and was fitted by a local engineer. Moral, don't believe everything an 'expert' tells you!
Review and rating for
We Repair Appliances
11/25/2018
5.00 out of 5
Excellent
Recommendation
The engineer was very friendly and explained everything he was doing,cleared up everything afterwards.very quick and efficient service
Review and rating for
We Repair Appliances
11/23/2018
5.00 out of 5
Excellent
Recommendation
Gentleman was helpful and friendly. Left premises tidy after successful repair
Review and rating for
We Repair Appliances
11/23/2018
5.00 out of 5
Excellent
Recommendation
Excellent service and alliance can't be fixed and i was offered a new one with in 24hrs 😍
Review and rating for
We Repair Appliances
11/21/2018
31 Reviews from
1 other source
2.90 out of 5
Average
31 reviews on Google
 
04/10/2019
Callback request
Write a message
Submit a review
Tell a friend

Your message to We Repair Appliances

Please complete the field highlighted in red.
Please complete the field highlighted in red.
Invalid email address
* required fields
Invalid characters. Only numbers and space characters are possible.
* All reviews are the subjective opinions of those who compose and submit them.  |  The profile owner is responsible for the contents of this page  |   Profile active since 07/25/2017  |  Last update: 04/10/2019   |  Report profile
Review Guidelines  |  Quality Assurance  |  Privacy Policy  |  Legal Notice  © 2011 - 2019 Expert Systems GmbH
By using our website you agree to the use of cookies. Learn moreOK