Experiences & Reviews:

We Repair Appliances

White Good and Domestic Appliance Repair Service

We Repair Appliances
Published:
165 Reviews
Contact information
We Repair Appliances has a large team of expert engineers who are multi-brand trained with vast knowledge of all white goods and domestic appliances, from ovens to washing machines to fridge freezers.

We offer a fast and reliable service with a state of the art computer software system offering live updates with each repair via email.
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Contact information
We Repair Appliances
Unit 34, The Metro Centre,
Dwight Road
  WD18 9SS Watford
United Kingdom
Directions

Opening hours
Wednesday 09:00 am-05:00 pm
Websites & Profiles
04/17/2018  
3.20 out of 5
Average
Recommendation
Quality
Value
Services
Realization
Consulting
Top competencies

Timeliness

4.16 out of 5
19 Reviews

Cost adherence

3.75 out of 5
16 Reviews

Availability

3.50 out of 5
18 Reviews
144 Reviews
3.20 out of 5
Average
Recommendation
The enginer who fixed my washing machine was good and very fast, shame on one women who works in customer services so rude to me!
Review and rating for
We Repair Appliances
04/17/2018Private customer
5.00 out of 5
Excellent
Recommendation
Having a Domestic & General policy on my kitchen appliances they arranged for this company to attend when my cooker broke down on Monday this week (26/03/18) and they arranged an engineer visit for Thursday 29/03/2018. I must admit I was expecting to be without a cooker for the Easter weekend, but due to the details we gave the engineer came with the part that he thought would be the issue, which was exactly what was required. Very impressed with the service and the engineer. Certainly would recommend.
Review and rating for
We Repair Appliances
03/30/2018Private customer
2.50 out of 5
Average
i was not impressed with the enginer he did not look to see if the proplem colud be reaired on the frist visit
whited 10 days for him to turn up with parts then when tock the oven top off saw itwas not reparabal
should haved a look the frist time so delaved me ordering a new cooker pleased to say recived a refund
without asking but if we had a look inside oven the frist time would have a new oven before easter
Review and rating for
We Repair Appliances
03/29/2018Private customer
4.68 out of 5
Excellent
Recommendation
My repair was covered under a service plan from Domestic and General, however it was easy to book an appointment, which was within a few days and the turn around time from the engineer visit, to the machine being written off, to having a replacement from D&G delivered was 1 week so very quick.
Review and rating for
We Repair Appliances
03/25/2018Private customer
4.20 out of 5
Good
Recommendation
The repair man was knowledgeable and polite and efficient.
Review and rating for
We Repair Appliances
03/12/2018Private customer
5.00 out of 5
Excellent
Recommendation
I was contacted on the morning given an estimated time which is helpful. The engineer phoned back a few hours later to check the appliances were working OK.
Review and rating for
We Repair Appliances
03/08/2018Private customer
4.85 out of 5
Excellent
Recommendation
The first person who came to fix our fridge/freezer tried to fix it on the day but when that didn't work a new part was ordered and the admin staff stayed in touch to let me know what was happening in terms of the new part/availability of the repairman - both unusual and reassuring!
Review and rating for
We Repair Appliances
03/07/2018Private customer
5.00 out of 5
Excellent
Recommendation
All went well. Got a call in morning with a 2 hour arrival slot. Engineer turned up during this slot, fixed problem in 10 mins and left. Job done!
Review and rating for
We Repair Appliances
03/07/2018Private customer
1.13 out of 5
Poor
Having had to wait for the first engineer, he cancelled appointment last minute - very inconvenient, and when he did attend, he failed to fix the fault. The second engineer again cancelled appointment at last minute. Complaining was a waste of time, nothing could be done to and appointment had to be rescheduled again.
Review and rating for
We Repair Appliances
03/05/2018Private customer
2.16 out of 5
Fair
I was not at all impressed as the engineer, who visited twice, could not diagnose the problem and hence the washing machine was not repaired.
I took the recommendation of the manufacturer as to who to call for a repair but I am left with an unusable machine.
Sorry, but that is fact.
Review and rating for
We Repair Appliances
03/02/2018Private customer
4.78 out of 5
Excellent
Recommendation
I would just like to say how very pleased and impressed I have been with the recent service you have provided.

Our cooker fault required some new parts to be ordered. We were kept very well informed along the way. Unfortunately I mis-diagnosed the problem first time around resulting in a thermostat replacement, but a phone call secured a second visit with a replacement cooker element and the job has been completed with total satisfaction.

I would particularly like to praise the service of your operative, Anton, who is an asset to your company. He repaired the cooker very quickly and efficiently. Was very tidy, very polite and a pleasure to have in our home. Thank you very much.
Review and rating for
We Repair Appliances
03/02/2018Private customer
1.00 out of 5
Poor
Didn’t fix my dishwasher and told me the case was closed and I had to go back to my insurer ! The dishwasher was 2 week old when it broke down and a month has now passed with it still not working . Disgusting service
Review and rating for
We Repair Appliances
02/26/2018Private customer
1.00 out of 5
Poor
Had the company out once told me one thing waited for months to hear back, when I chase it up they say case closed when I was supposed to be waiting for a repair. 2nd time the person did not turn up. Just had a call today from a very rude lady stating they tried to call me 3times that day yet there was nothing and apparently they turned up at my property which I was waiting in all day the lady on the phone was plain rude and couldn't even tell me why this is all happening. Disgusted with this company
Review and rating for
We Repair Appliances
02/21/2018Private customer
3.60 out of 5
Good
Recommendation
Engineer was cordial and pleasant however, the problem still exists and I will have to have him back. Not a good thing because the washing machine is difficult to remove from cabinets and equally difficult to reinstall after repairs.
Review and rating for
We Repair Appliances
02/21/2018Private customer
3.40 out of 5
Average
Recommendation
I was really impressed with the quickness of the first visit - engineer had to come back with a part (rubber seal) but said we could continue to use washing machine - it did not work so left message and an email with customer service to tell the engineer that when he returned the washing machine was not working. Then waited 9 working days - engineer came back and was very, very grumpy because he had not received the massage. Managed to fix and all is now well
Review and rating for
We Repair Appliances
02/20/2018Private customer
3.40 out of 5
Average
Recommendation
Engineer very knowledgeable and polite, unfortunately left oily fingerprints all over machine and buttons other than that all good
Review and rating for
We Repair Appliances
02/16/2018Private customer
2.40 out of 5
Fair
The first part turned up and was marked, so repair didn’t take place. Eventually (around a month later) parts are in stock - but appointment is pushed back again because parts haven’t actually arrived.
Engineer fits parts, which is fine, but then leaves finger marks all over new parts and leaves old parts plus packaging all over my kitchen and is unable to advise on products to remove the marks.
Not impressed.
Review and rating for
We Repair Appliances
02/15/2018Private customer
5.00 out of 5
Excellent
Recommendation
The engineer was brilliant and explained what he was doing
Review and rating for
We Repair Appliances
02/14/2018Private customer
5.00 out of 5
Excellent
Recommendation
I was impressed with We Repair Appliances from start to finish. The administration was smooth despite a couple of unforeseeable technical hiccups; the way these were handled was seamless and polite which I found impressive in itself. Their engineer was not only knowledgeable and efficient, he patiently answered my many questions while thoroughly inspecting my washing machine and getting to the root of the issue. I certainly recommend both the company and this engineer.
Review and rating for
We Repair Appliances
02/12/2018Private customer
2.20 out of 5
Fair
Recommendation
I have used you twice now. The first time was brilliant: you came, you fixed, you went away. This time (different machine) you came, you ordered a new motor, Christmas got in the way, the engineer was then sick and it was a whole month until you came back. That’s a long time to be without a washing machine. And I did all the chasing. Not so impressive. But it’s fixed now and rather that than have a new machine.
Review and rating for
We Repair Appliances
02/09/2018Private customer
21 Reviews from
1 other source
2.30 out of 5
Fair
21 reviews on Google
 
04/20/2018
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