My experience with this institute was unfortunately not satisfactory. The communication seemed neither professional nor customer-oriented to me.
During the phone call, I was initially told that they had to check the capacity of the teachers. Just half an hour later, however, I received a rejection with the explanation that all tutors were busy. This process seemed incomprehensible to me, as it seems very unlikely that a serious response could be obtained from all eligible teachers within such a short time.
In addition, I was told several times that I should simply "trust" the institute. In view of the fact that a completely unknown teacher was to come to our home without me receiving any further information about this person in advance, I found this attitude inappropriate. Trust requires transparency and comprehensible information - both of which I unfortunately missed here.
My queries were also only answered superficially, without really addressing my concerns. Overall, this created a very negative impression, which did not match the positive reviews I had previously read.
Based on my experience, I unfortunately cannot recommend this institute to others.!!!!!
Show original
Translation
Thank you very much for your wonderful feedback! We are very pleased to hear that you are so happy with the placement of your math tutor. It's great that your son felt comfortable and was able to progress quickly!
Your positive experience is very important to us and we are grateful that you have placed your trust in us. We will be happy to assist you at any time in the future and look forward to supporting your family again.
Yours sincerely,
Your ABACUS team