Test drove and bought a used car (Toyota Yaris Switch) at the end of 2022. Purchase processing and registration went quickly, approx. 10 days, car was fully fueled and clean except the floor in the trunk was a proper solid one at inspection, at pickup suddenly a piece of felted cardboard, defects complained about, nothing more heard, after a good 3000km in 3 weeks of ownership someone drove into the front of my car. Brought car to Levy, got replacement car within 2 hours, lawyer and an appraisal appointment, reasonable experience so far. Expert opinion drawn up: Total loss, before I received the appraisal I had already looked at other Toyota vehicles in stock (that was the biggest mistake I could have made). I then chose a used Yaris, this time a hybrid in the Style trim, and the car was declared accident-free. The car was in DD. Contract signed, brought to EU, inspected. At the inspection it was an absolute dream, new all-season tires, detachable tow bar in the trunk, clean interior and fabric + rubber mats, in the first I only had fabric. Insurance paid, registration this time about 3 weeks. Picked up, looked at the car and then my pulse went up. The tow bar was on the car and nobody had the key, the interior was dirty (sticky mass on the seat, stains on the back seat, white grayish powder in the shelves. The floor mats were gone and best of all, the car had a scratch on the bumper. The seller told me to take the floor mats from my crashed car (which didn't belong to me or the dealership as it was sold at auction), car to the garage for cleaning. 2 hours. Make an appointment, then a "paint doctor" takes care of it. I asked if this was serious, again 45 minutes there, 2 hours wait 45 minutes back, no answer and no appointment made because from that point on I really didn't care. I'm not picky, but if the tank is full when you buy your first car, why not the second? I know it's not a must, but there should be that much good will, especially after I made the joke when signing the purchase contract that I was filling up 3 minutes before the accident and asked as a joke if they could screw the full tank under the new car for me, to which they replied "of course you'll get a full tank". On the way home and generally on the first drive I heard a rattling noise, the 12v battery hatch which is fixed under the rear seat belt was not tight, I stuck something in between and didn't want to address it until the first service (at that time in 11 months), just like the middle seat belt buckle of the rear seat which was stuck under the seats. After a few days I got a call that I should pass on the AHK number for the key, it will be sent to me directly from the company so that it goes faster and I don't have to come by again, I thought that finally they would think along and take care of me, wrong thought. 3 days later the call came, I can come by to pick up the key, great, tank was empty and I should come by again although it was agreed by mail I was told "we will find a solution". When I was there, I was shown how the key worked, whereupon I was very confused, because it was self-explanatory and the service and courtesy would certainly have helped me more at another location, I got a wet handshake and was said goodbye, I was then so shocked and annoyed no longer addressed any defects. My thoughts were "You can't get bad experiences from customers if you neglect and shock them so much that they don't want to say anything anymore". After 2 months of ownership, I received a letter from Toyota regarding a recall due to a fault in the millimeter radar sensor, then I called Levy in Euskirchen, the workshop manager told me coldly that they were not participating in the repair campaign because it had been terminated by Toyota and there was no reason to worry, I was perplexed and didn't understand how he could know that, without even asking what kind of recall it was, called Toyota myself and asked, the gentleman on the phone couldn't believe it and wanted to know the dealer's name so he could call them, I wanted to clarify the matter myself. Called Levy and explained to the workshop manager what the issue was and told him the call back number, he was still of the opinion that the Toyota workshop, which is obliged to deal with such matters, would not take part (so I was simply lied to). I then called 3H Automobile in Bonn, the lady on the phone was visibly amused and told me that they would be happy to do it for me and that I should just come by. I was there in 30 minutes. After almost 10 months, I received a letter from the Toyota insurance company at the turn of the year about new insurance premiums for the coming year, called them to get more information and found out that the salesman had seriously registered me as the spouse of the policyholder (I am the vehicle keeper/owner, policyholder ... my mother). Very unpleasant and costly, after the correction I have to pay almost 500€ more per year since 2024.!!!!!! New problem, invoice says TÜV was renewed, sticker says not true, called and hoped that I would get a service appointment + TÜV on the same day and that the costs for TÜV would be on the house, only a small drop in the ocean, 20 minutes before the appointment, dropped everything off and went to the supermarket to get something to drink. 45 minutes after my actual appointment, my car was still there and what do you do then? Exactly, you walk 10 minutes to the place where you bought a car for your own mother, VW, and you talk to the trusted customer advisor there. Almost 2 hours, at some point I thought that they had forgotten me, so I went back, when I got back, my car was at least somewhere else, 45 minutes after I got back, I was still sitting there, my car was obviously ready, after almost 4 hours I got my keys and MOT report, everything was fine and I was allowed to drive. When I got home, I saw that I had some tire marks in the engine compartment and that I should note the age of the tires, .... so the age of the tires that I got on the car as new from the dealership... That's also quite a statement. The story goes on but there's not enough space. Never again Levy, I'm waiting for the management to call me back
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