Deutsche Gesellschaft für Qualität

Dear customer,

Thank you for taking the time to give us your detailed feedback on our online format.

We are very pleased to hear that you appreciate the benefits of the online format and recommend it to others. Your positive comments about our training app and the structure of the course are very encouraging. We have put a lot of thought into how to implement methodology and didactics in a targeted and activating way in the online situation and are therefore proud that our online format has enabled you to concentrate fully on the subject matter and enjoy the benefits of flexibility.

We take your comments on the fifth day exam seriously. It is important to us that our participants have the best possible experience and we will use your feedback to further optimize our course planning.

Thank you again for your constructive criticism and positive feedback. We look forward to welcoming you back to one of our courses soon.

Best regards
Your DGQ Training team

Dear Mrs. Bastijans,

Thank you very much for your wonderful feedback and the five stars! We are delighted to hear that you were so satisfied with the course and that you learned a lot of new things that will help you in your job.

A special thank you also for your words of praise about Mr. Pistner. We will be happy to pass on your positive feedback to him. It is always important to us that our trainers involve all participants and ensure that everything runs smoothly. Your praise confirms that we are on the right track.

Thank you again for your review. We look forward to welcoming you back for future courses.

Best regards
Your DGQ Training Team

Dear customer,

Thank you for taking the time to give us your feedback. We greatly appreciate your honest feedback.

We are sorry to hear that the organization of this course at DGQ-HQ did not meet your expectations, especially compared to previous events held in a hotel. We understand that the opportunity to interact with other participants is an important part of your experience. We will consider your comment regarding the hotel selection on our recommendation list.

However, we are pleased to hear that the course itself met your expectations

Thank you again for your constructive criticism and your trust. We hope to welcome you back to one of our courses soon.

Best regards
Your DGQ Training Team

Dear Katharina B.,

Thank you very much for your appreciative words about our training! We are very pleased to hear that you had such a positive experience of the clear communication of the content and the practical examples of our training courses.

Best regards
Your DGQ Training team

Dear customer,

Thank you for your feedback and your frank words. We are sorry to hear that one of our training courses did not meet your expectations. In order to better understand your comments and improve, it would be helpful if you could let us know which training course it was. Our training materials and training concepts are designed to convey the essential content comprehensively and apply it in a practical way. We would like to have a clarifying discussion with you to better understand which specific content and aspects were not sufficient for you. Please contact us at weiterbildung@dgq.de so that we can discuss the details and find a solution.

Best regards
Your DGQ Training team

Dear Evelyn B.,

We are very encouraged and motivated that our content and our trainer Mr. Philippeit were so well received by you. Thank you very much for your great feedback!

Best regards
Your DGQ training team

Dear Franz-Josef S.,

Thank you very much for your positive feedback! We are delighted that you were so satisfied with the training and the high level of expertise of our trainer!

We are happy to take up the suggestion of offering a handbook and will look into it.

Best regards
Your DGQ Training Team

Dear customer,

Thank you for your feedback.

First of all, we are pleased that our core service, namely a comprehensive and competent transfer of knowledge in the form of one of our training courses, gave you no cause for complaint.

The criteria for our seminar hotels are - admittedly - not based on the quality of the fitness rooms. Rather, they include factors such as cost, which is a more sensitive issue for other participants.
Nevertheless, the service quality of the hotel must not be affected. We will consult with the hotel.

Our wide range of seminars is held at various locations throughout Germany.

We look forward to welcoming you to one of our high-quality training courses in the future.

Best regards
Your DGQ Training team

Dear customer,

Thank you very much for your feedback on your training at the DGQ.

We appreciate your confirmation of our trainer's professional competence and experience. However, we regret to read that the "structure" of the training did not meet your expectations and that you complained about the use of "technical terms and abbreviations". We can say the following about this:

During the training, many questions were asked by different participants and answered by the trainer. Some of the questions from more experienced participants went deeper than the level of knowledge required for this training course. These questions were also answered competently by our trainer.
During the course of the seminar, the trainer regularly asked the participants about their understanding of the subject matter. Questions were answered and discussed. Both basic knowledge and terms were explained in accordance with the syllabus. According to their perception, this may have been too brief at one point or another.

The exact fit between the seminar content to be taught and the different prior knowledge of the participants is always an unknown, even with a lot of experience.
This makes it all the more important for our trainers to regularly reflect on the participants' understanding in order to be able to address and clarify any queries, if they have been formulated.

We are always available to our customers to clarify any necessary prior knowledge or prerequisites, to explain content-related questions or the concept and to provide personal advice.
We take your feedback seriously and look for opportunities for improvement - also in discussions with the trainer.
We are always available for a personal consultation.

We hope that we will be able to fully convince you again in another DGQ training course.

Yours sincerely
Your DGQ Training Team

Dear customer,

Thank you for your feedback.

If we understand you correctly, your criticism relates neither to the performance nor the execution of the training or the trainer. This is good news for the time being.

We would like to look into your review.
Unfortunately, we are unable to identify which training course you are referring to from the wide range of around 300 seminars on offer.

Each training course has its own characteristics. For example, if it is a collaboration with a license partner, we follow their guidelines that certificates of attendance are only sent out after the training instead of being handed out immediately after the training.
This procedure also proves its worth if the participants have decided to book at very short notice, for example, because the preparation and logistics of the training documents, including the certificates of attendance, must be ordered in advance so that they are available at the respective seminar hotel on time at the start of the training.

It is very understandable that you would like to receive a booking confirmation for better planning. We do this in a standardized way very promptly after receipt of the booking. We are also unable to reconstruct this on the basis of your message. Perhaps one of your company's booking contacts has registered you and the confirmation has not reached you?

You have noticed outdated and inconsistent teaching materials.
Please help us with the classification. Is the course content not up to date?

Feel free to contact us and we will work out together where we need to make adjustments.

Best regards

Your DGQ Training team