Mundillo Hotels GmbH / fincahotels.com

Dear Guest,

Thank you for taking the time to share your experience with us. We are very pleased that you were overall satisfied with your booking at fincahotels.com.

We fully understand that the repeated reminders to specify the arrival time can be perceived as a little too frequent. Please allow us to point out that we request this information on behalf of the hotels. Many of our finca and country hotels do not have a reception desk manned around the clock. To ensure that your arrival runs smoothly and that someone is on site to welcome you personally, the hotels rely on this very important information.

As soon as we have an arrival time, no further reminders will be sent - we do not want to burden our customers unnecessarily, but want to ensure that everything is perfectly prepared when they arrive at the hotel so that their vacation can begin without complications.

Your feedback will help us to make our communication even clearer and more pleasant in the future. Thank you for your understanding and your trust in fincahotels.com.

Best regards
fincahotels.com

Dear Mr. F.,

Thank you very much for taking the time to rate our service. We are sorry that we were not able to convince you in all respects - even though we are pleased that you found the exchange with us to be professional and reliable.

Regarding the booking process: 98% of our hotels can be booked directly online on fincahotels.com - so our customers can check the availability of the hotels online in real time and without waiting and book immediately. This is quick and uncomplicated.

The Petit Hotel Es Figueral is a very small, original finca hotel which - for personal reasons of the hosts - does not provide online availability. In such cases, we take each request manually, coordinate the availability individually with the respective hotel and then create the offer. Unfortunately, this takes more time than automated processes.

We understand that this can be perceived as tedious from the customer's point of view.

This makes it all the more important for us to clarify: We responded to your inquiry within 24 hours and confirmed your booking in advance on the same day.

However, the final booking confirmation to you could only be issued after receipt of your personal data, which we unfortunately only received from you two days later. This was the only reason for the three-day delay you mentioned.

We would like to thank you for your honest feedback, as this is the only way we can explain processes transparently and continue to improve them.

Kind regards
Annett Sievers