The service employee was already on site the next day. Although the conditions were difficult, he did not give up until the leak had been cleared. After taking the photos for the insurance company, he was able to seal the leaking water provisionally. Over the entire period he was extremely friendly, competent and had informed me very detailed about his approach and all circumstances. The damage was filmed, documented and forwarded to the insurance company the next day. Due to his clean working method with vacuum cleaner, he had left almost no dirt.