omega homecare GmbH

We provide caregivers for 24-hour care at home.

omega homecare GmbH
4.39 out of 5
Good
143 Reviews
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omega homecare GmbH puts its heart and expertise into providing 24-hour care at home. Our carefully selected caregivers create an atmosphere of trust in which those in need of care and their relatives feel they are in the best of hands. Together, we create high-quality care that blends harmoniously into everyday life.
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Contact information

omega homecare GmbH
An der Weberei 4
96047 Bamberg
Germany
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omega homecare GmbH

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100% Recommended
5 stars 18
1 star 0
Quality
Care
Maintenance
Service
Atmosphere
Consulting
Excellent (4.67)
Cost-performance ratio
Good (4.13)

Based on the experiences reviewers have shared on ProvenExpert, they frequently highlight the positive customer service experiences provided by omega homecare GmbH. Reviewers report that the support they received was attentive and responsive, contributing to their overall satisfaction. Additionally, many reviewers express a high level of confidence in recommending the service to others.

Top competencies

Contact person

5.00 out of 5
4 Reviews

Situation analysis

5.00 out of 5
4 Reviews

Clarification

4.75 out of 5
4 Reviews

25 Reviews on ProvenExpert.com

4.62 out of 5
Excellent
5.00 out of 5
Excellent
Recommendation
There was always commitment, competent answers were given to all questions that arose and the topic was approached with sensitivity on site. On this basis, we were able to envision support for the first time.
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Customer review & rating for:
24-Stunden Betreuung - Beratung vor Ort
11/06/2025Familie R.
5.00 out of 5
Excellent
Recommendation
The Omega Homecare agency is available at all times and we received good help with all our questions. The domestic helpers were always on hand to look after our mother at home. Thank you very much for the great offer and your great help!
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Customer review & rating for:
24-Stunden Betreuung - Beratung vor Ort
06/06/2025Anonymously
5.00 out of 5
Excellent
Recommendation
Uns wurde sofort sehr kompetent, einfühlsam und mit großartigem Engagement geholfen, die wegen eines plötzlichen Todesfalls in unserer Familie notwendige Pflege unseres Vaters in den eigenen vier Wänden mittels einer professionellen Begleitung sicher zu stellen. Das umfangreiche und auf unseren Vater zugeschnittene Leistungsangebot sowie die einfache Abwicklung der vertraglichen Vereinbarungen hat uns sehr positiv überrascht. Herr Calvente und sein Team unterstützen uns, wo auch immer notwendig und möglich. Dabei kommen die langjährigen Erfahrungen des Teams der omega homecare GmbH im Umgang mit Patienten und ihren Angehörigen bestens zum Tragen.
Wir können die omega Homecare GmbH ohne Einschränkungen weiter empfehlen. Wir freuen uns sehr darauf, auch zukünftig auf dieses Unternehmen zurück greifen zu dürfen und möchten für die bisher geleistete Hilfe für unseren Vater und uns herzlich bedanken.
Customer review & rating for:
24-Stunden Betreuung - Beratung vor Ort
30/03/2025I. V.
5.00 out of 5
Excellent
Recommendation
sehr gute ausfühliche Beratung. Auch nach Abschluß des Vertrages wird man weiterhin gut betreut.
Customer review & rating for:
24-Stunden Betreuung - Beratung vor Ort
20/03/2025Cornelia D.
3.33 out of 5
Average
Recommendation
The advice and the "empathy" on site were excellent!
Unfortunately, the well-intentioned offers could/can only be implemented in part, as in our case(medipe) makes its own decisions...
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Customer review & rating for:
omega homecare GmbH
26/09/2024Anton E.
omega homecare GmbH Comment from omega homecare GmbH:
Dear Mr. E.,

Thank you very much for your honest feedback. We are very pleased to hear that you found our advice and empathy on site to be excellent.

We take your feedback regarding the implementation of our offers very seriously. We understand that there have been restrictions due to decisions made by our partner medipe. In order to improve the situation and ensure even better coordination in the future, we will seek immediate contact with the agency.

Your feedback is extremely valuable to us and will be constructively incorporated into our processes. It will help us to continuously improve our service and optimize cooperation with our partners.

With best regards,
Your team from omega homecare GmbH
4.40 out of 5
Good
Recommendation
Very good, competent, courageous and individually tailored advice and support.
Always an open ear for individual concerns and a flexible approach to personal situations.
You immediately feel well understood and receive dedicated, empathetic support. Thank you very much !
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Customer review & rating for:
omega homecare GmbH
24/09/2024Anonymously
omega homecare GmbH Comment from omega homecare GmbH:
Dear reviewer,

Thank you very much for your extremely friendly and detailed review. It fills us with joy to hear that you found our advice and support to be competent, courageous and individually tailored.

Our aim is to treat every customer with empathy and commitment. Your words confirm that we are on the right track. We will continue to do our best to respond flexibly to personal situations and to listen to individual concerns.

Thank you once again for your trust and your appreciative words. They motivate us to continue developing our service.

Yours sincerely,
Your team from omega homecare GmbH
4.80 out of 5
Excellent
Recommendation
We feel very well advised and looked after by Ms. Richarz and can only recommend her highly.
She is always there as a contact person and gets back to us immediately if we have any questions and is always nice, friendly and very empathetic. We are very satisfied with Ms. Richarz and omega homecare.
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Customer review & rating for:
omega homecare GmbH
29/07/2024Katrin H.
5.00 out of 5
Excellent
Recommendation
I can only recommend Omega homecare, very good advice from Mrs. Richarz, here the customer has high value, wishes are taken into account.
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Customer review & rating for:
omega homecare GmbH
13/05/2024Anonymously
5.00 out of 5
Excellent
Recommendation
Super - I would of course recommend it to others
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Customer review & rating for:
24-Stunden Betreuung - Beratung vor Ort
19/03/2024Anonymously
5.00 out of 5
Excellent
Recommendation
Very good care and advice. Cordial caregiver. Fast and uncomplicated processing.
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Customer review & rating for:
omega homecare GmbH
06/11/2023Anonymously
5.00 out of 5
Excellent
Recommendation
Super great advice on 24 hour care!!!
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Customer review & rating for:
omega homecare GmbH
31/10/2023Katharina G.
5.00 out of 5
Excellent
Recommendation
everything in the best way, immediately again!
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Customer review & rating for:
omega homecare GmbH
22/06/2023S.
5.00 out of 5
Excellent
Recommendation
We are really very very satisfied with the nurse, thank you!!!
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Customer review & rating for:
Vermittlung von Betreuungskräften
17/06/2023Maier G.
4.80 out of 5
Excellent
Recommendation
Everything in order, gladly again
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Customer review & rating for:
Vermittlung von Betreuungskräften
16/06/2023Anonymously
5.00 out of 5
Excellent
Recommendation
Mediation was swift and very professional 🙏
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Customer review & rating for:
Vermittlung von Betreuungskräften
14/06/2023K.
5.00 out of 5
Excellent
Recommendation
From the first contact, a trusting and transparent communication was maintained and a serious offer was made for the individual requirements on our part. We would use the services of Omega Homecare again at any time.
Show original
Customer review & rating for:
Vermittlung von Betreuungskräften
08/05/2023Thomas S.
5.00 out of 5
Excellent
Recommendation
Rating for:
omega homecare GmbH
29/09/2024Anonymously
4.80 out of 5
Excellent
Recommendation
Rating for:
omega homecare GmbH
27/09/2024Kerstin P.
2.25 out of 5
Fair
Recommendation
Rating for:
omega homecare GmbH
26/09/2024K.
omega homecare GmbH Comment from omega homecare GmbH:
Dear reviewer,

Thank you for taking the time to rate us. We are very sorry that your experience with our service did not meet your expectations.

As you did not provide any specific details about your dissatisfaction, we would like to invite you to contact us directly. This is the only way we can understand the reasons for your negative review and make specific improvements.

Customer satisfaction is our top priority. We would like to take the opportunity to learn from you and optimize our service. All feedback is valuable to us and helps us to improve.
Please contact us on 0800 800 9 200 or kontakt@omega-homecare.de so that we can discuss your concerns personally and find a satisfactory solution.

We thank you for your openness and hope to hear from you soon.

With best regards,
Your team from omega homecare GmbH
5.00 out of 5
Excellent
Recommendation
Rating for:
omega homecare GmbH
26/09/2024Jürgen G.
118 Reviews from
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4.34 out of 5
Good
5.00 out of 5
Excellent
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4.30 out of 5
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All reviews and experiences about omega homecare GmbH are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 04/05/2023  |  Last update: 23/08/2026   |  Report profile

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