Survey: EINHAND

Kohaletoimetamine

üksikasjad

Preferred types of delivery are offered.

Delivery times are reasonable.

Delivery costs are reasonable.

The goods were delivered in flawless condition.

Delivered goods were packaged and protected.

Information regarding current delivery status is available.

Teave

üksikasjad

Product explanations are available.

The product is presented transparently online.

All conditions are presented transparently (costs, handling,...)

Sufficient additional information is available.

Reviews and recommendations made by other customers were helpful.

Personal assistance is available (per email, telephone,...)

Veebileht

üksikasjad

The website, navigation and search function are clear.

Important information is easy to find and understand.

The website design is professional.

Embedded social media elements (e.g. videos) are helpful.

Important functions are also available on smartphones.

Website loading times are acceptable.

Klienditeenindus

üksikasjad

EINHAND ...

... is reachable during normal business hours.

... responds to questions in reasonable time.

... offers qualified answers and solutions.

... is flexible to possible changes.

... offers straightforward transaction handling and options for cancelation or refunds.

... communicates friendly and attentively.

... monitors customer satisfaction.

... offers support after purchase.

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EINHAND