HE Wägetechnik Horst Eßmann GmbH

Development and distribution of weighing systems and software.

Contact information
160 years of innovative weighing technology - HE Wägetechnik Horst Eßmann GmbH
is a medium-sized company based in Hamburg, Berlin and Westhausen.
Thanks to great experience and innovative developments, systems can be offered that correspond to the...

Contact information

HE Wägetechnik Horst Eßmann GmbH
Elbgaustraße 250
22547 Hamburg
Germany
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Contact person
HE Wägetechnik Horst Eßmann GmbH

98% Recommended
5 stars 36
4 stars 16
2 stars 0
1 star 0
Excellent (4.61)
Cost-performance ratio
Good (3.91)
Top competencies

Adherence to schedules

5.00 out of 5
13 Reviews

Invoice

4.85 out of 5
13 Reviews

Adherence to deadlines

5.00 out of 5
12 Reviews

55 Reviews on ProvenExpert.com

4.52 out of 5
Excellent
2.60 out of 5
Average
We got us there a scale in whose description was that you can go there 2/5g but nowhere was deposited that the 5g steps start only from a certain kilo number. After inquiry one wanted to take care of it, after we were then informed that one could not make this setting and I then said, then I would like to send the scale back, one put on stubborn and said that does not work, you can not send a scale back. I then asked why you are not affected by the Distance Selling Act? I did not get an answer, then they said goodbye without further ado and hung up. Thank you for nothing, except a scale that you can not use.
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Customer review & rating for:
HE Wägetechnik Horst Eßmann GmbH
09/21/2023Anonymously
HE Wägetechnik Horst Eßmann GmbH Comment from HE Wägetechnik Horst Eßmann GmbH:
Dear Customer,

thank you very much for your feedback! Unfortunately, we cannot assign your case, but we would like to answer you anyway:
The scale you purchased is probably a dual-range scale. This means that the scale has two digit step ranges over the entire weighing range. The digit step of 2 g is valid in the first weighing range of the scale up to (usually) 6 kg. From 6 kg, the scale becomes "coarser", i.e., the digit increment is then 5 g. A dual-range scale can be recognized by the slashes in the technical data and stickers on the scale in the max. weighing range and the numerical increments/calibration values.

It is therefore something very positive that the 5 g digit step range begins only from a certain number of kilograms, because the scale up to this number of kilograms more accurate/fine with 2 g resolves. This is then not a defect, but on the contrary a quality feature.

Regarding your question about distance selling: Distance selling only applies between private customers/consumers and companies. We generally do not sell to private customers/consumers and are therefore not subject to distance selling. This is visible both in our online store and in our terms and conditions / delivery conditions.

Perhaps you have confused us? Then we would be very happy about a retraction of the rating. If you have not confused us, then call us again. Then we can discuss your case and the dual-range function.

With kind regards
Dr.-Ing. Fabian Ehmke
4.93 out of 5
Excellent
Recommendation
Expeditious and uncomplicated transaction. Simple processing. Very competent.
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Customer review & rating for:
HE Wägetechnik Horst Eßmann GmbH
06/06/2023Anonymously
HE Wägetechnik Horst Eßmann GmbH Comment from HE Wägetechnik Horst Eßmann GmbH:
Thank you very much for your outstanding rating! It fills us with great pleasure to hear that you are satisfied with our services. Your appreciation regarding the speedy and straightforward transaction as well as the ease of processing means a lot to us. We pride ourselves on having a knowledgeable team that always strives to provide the best possible service to our customers.
Yours sincerely
Dr.-Ing. Fabian Ehmke
3.80 out of 5
Good
Recommendation
Unfortunately, the ordered power supply was not taken back with reference to a custom-made product.
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Customer review & rating for:
HE Wägetechnik Horst Eßmann GmbH
06/05/2023Anonymously
HE Wägetechnik Horst Eßmann GmbH Comment from HE Wägetechnik Horst Eßmann GmbH:
Thank you for your feedback! Unfortunately we can not take back custom made products, we hope you understand.
With kind regards
Dr.-Ing. Fabian Ehmke
2.80 out of 5
Average
Recommendation
The cost of travel is quite high compared to the market.
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Customer review & rating for:
HE Wägetechnik Horst Eßmann GmbH
06/05/2023Benjamin Meinert
HE Wägetechnik Horst Eßmann GmbH Comment from HE Wägetechnik Horst Eßmann GmbH:
Dear Mr. Meinert,
thank you very much for your evaluation and feedback! We also had to adjust our hourly rates to the market situation at the beginning of the year in order to be able to continue to employ our service technicians. We also offer service contracts for all our scales, which enable us to offer discounts on spare parts and hourly rates. Maybe this is interesting for you, please feel free to contact us.
With kind regards
Dr.-Ing. Fabian Ehmke
4.40 out of 5
Good
Recommendation
Except for the delivery times, which are not the fault of Essmann, we are very satisfied and are happy to work with the company in the realization of our new plant. We will also implement further projects with Essmann.
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Customer review & rating for:
HE Wägetechnik Horst Eßmann GmbH
02/23/2023A. V.
HE Wägetechnik Horst Eßmann GmbH Comment from HE Wägetechnik Horst Eßmann GmbH:
Thank you for your very good review and your words!
5.00 out of 5
Excellent
Recommendation
Information about important appointment reminder! Smooth processing. Absolutely friendly and appreciative communication.
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Customer review & rating for:
HE Wägetechnik Horst Eßmann GmbH
05/31/2022Katja Stoppel
HE Wägetechnik Horst Eßmann GmbH Comment from HE Wägetechnik Horst Eßmann GmbH:
Dear Ms. Stoppel,

thank you very much for sharing your experience with other customers and us. We are pleased that you are satisfied with our service and are happy to pass on your praise to our team!

With kind regards
Dr.-Ing. Fabian Ehmke
4.34 out of 5
Good
Recommendation
Mr. Fink is a likeable person.
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Customer review & rating for:
HE Wägetechnik Horst Eßmann GmbH
02/08/2022Heers Heinrich
HE Wägetechnik Horst Eßmann GmbH Comment from HE Wägetechnik Horst Eßmann GmbH:
Dear Mr. Heers,
thank you very much for your message and your recommendation! We will of course pass on your positive feedback on Mr. Finck, thank you for that!
With kind regards
Dr.-Ing. Fabian Ehmke
4.60 out of 5
Excellent
Recommendation
Great team with a lot of competence.
Everything went smoothly. We received advice on legal regulations.
Also the coordination with Eichamt Sachsen was without deficiency.
Many thanks
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Customer review & rating for:
HE Wägetechnik Horst Eßmann GmbH
02/08/2022Volker Altus
HE Wägetechnik Horst Eßmann GmbH Comment from HE Wägetechnik Horst Eßmann GmbH:
Dear Mr. Altus,
thank you for your excellent review and your great words about our team, which we will pass on to them!
With kind regards
Dr.-Ing. Fabian Ehmke
5.00 out of 5
Excellent
Recommendation
Compliance with planned deadlines and the quality of processing.
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Customer review & rating for:
HE Wägetechnik Horst Eßmann GmbH
02/07/2022Horst-Wilhelm Ströh
HE Wägetechnik Horst Eßmann GmbH Comment from HE Wägetechnik Horst Eßmann GmbH:
Dear Mr. Ströh,
thank you for your great feedback. We are particularly pleased with the praise of keeping the appointments, because in times of Corona it is a challenge for the colleagues in planning and scheduling, which requires a lot of organizational talent. We have always kept extra service staff on hand for months to buffer spontaneous absences and keep our appointments.
Yours sincerely
Dr.-Ing. Fabian Ehmke
5.00 out of 5
Excellent
Recommendation
From start to finish delivered a very professional competent work, both the installers on site and the office....

Such good partners make the work easier... Thank you ..and keep it up

M.f.G Björn Motzkat NOW
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Customer review & rating for:
HE Wägetechnik Horst Eßmann GmbH
11/11/2021Björn Motzkat
HE Wägetechnik Horst Eßmann GmbH Comment from HE Wägetechnik Horst Eßmann GmbH:
Dear Mr. Motzkat,
thank you very much for your very good evaluation of our work and our employees! We look forward to continuing to help you as a strong partner in the future.
4.80 out of 5
Excellent
Recommendation
Good service, competent advice, nice contact
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Customer review & rating for:
HE Wägetechnik Horst Eßmann GmbH
11/11/2021Mertens Raimund
HE Wägetechnik Horst Eßmann GmbH Comment from HE Wägetechnik Horst Eßmann GmbH:
Dear Mr. Mertens,
Thank you very much for your very good evaluation! We are happy to pass on your praise to our employees, especially in customer service.
4.00 out of 5
Good
Recommendation
In case of acute problems during the season I always got competent help immediately
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Customer review & rating for:
HE Wägetechnik Horst Eßmann GmbH
11/10/2021Cord-Hinrich Backhaus
HE Wägetechnik Horst Eßmann GmbH Comment from HE Wägetechnik Horst Eßmann GmbH:
Dear Mr. Backhaus,

thank you very much for your good review!

We are very pleased that you particularly value our problem solving in the season. This presents us with planning challenges every year. Due to our long company history and the experience gained together with our customers over all these years, we keep service technicians and personnel on hand for emergencies during seasonal peak times (for example, during the harvest months).

We hope to continue to support you and your operation in the future.
4.60 out of 5
Excellent
Recommendation
Customer review & rating for:
HE Wägetechnik Horst Eßmann GmbH
04/13/2021Michael Radek
HE Wägetechnik Horst Eßmann GmbH Comment from HE Wägetechnik Horst Eßmann GmbH:
Dear Mr. Radek,
thank you very much for your evaluation and your trust! We also appreciate the professional cooperation with you.
5.00 out of 5
Excellent
Recommendation
I am completely satisfied with the quality of your product, but the user interface and the weighing program should be even easier to use in my opinion. Experience shows that many such operating programs are self-explanatory, so that you can quickly find your way around without much help. Unfortunately, this is not the case for me with your program.
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Customer review & rating for:
HE Wägetechnik Horst Eßmann GmbH
04/12/2021Anonymously
HE Wägetechnik Horst Eßmann GmbH Comment from HE Wägetechnik Horst Eßmann GmbH:
Thank you very much for your helpful feedback! Our weighing program has a very high range of functions with many customer-specific setting options. We are pleased that you are completely satisfied with the high quality of our product. Currently, we are working with our software development team to fundamentally redesign the program and the user interface.
5.00 out of 5
Excellent
Recommendation
Top! Had a software problem that interfered with the weighing program, but had nothing to do with the weighing software. I was helped very quickly and professionally-and bang-everything was running fine again!!! We are very satisfied with both the product and the service!
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Customer review & rating for:
HE Wägetechnik Horst Eßmann GmbH
04/12/2021Birgit Wulff
HE Wägetechnik Horst Eßmann GmbH Comment from HE Wägetechnik Horst Eßmann GmbH:
Dear Ms. Wulff,
Thank you for your excellent feedback, which we will be happy to pass on to our IT department. It's also good for you to know: We have hired more software developers this year in order to be able to offer you a good service in the future as well.
5.00 out of 5
Excellent
Recommendation
Customer review & rating for:
HE Wägetechnik Horst Eßmann GmbH
04/12/2021Thiele
HE Wägetechnik Horst Eßmann GmbH Comment from HE Wägetechnik Horst Eßmann GmbH:
Dear Mr. Thiele,
we are pleased that you are satisfied with our service. We also very much appreciate the personal contact with you.
4.64 out of 5
Excellent
Recommendation
Mr. Hüber is a top contact person
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Customer review & rating for:
HE Wägetechnik Horst Eßmann GmbH
04/12/2021Hr. Scheu
HE Wägetechnik Horst Eßmann GmbH Comment from HE Wägetechnik Horst Eßmann GmbH:
Dear Mr. Scheu,
thank you very much for your evaluation of our service and the very positive highlighting of our employee! Our homepage is already being renewed and will be online in the coming weeks.
4.00 out of 5
Good
Recommendation
Rating for:
HE Wägetechnik Horst Eßmann GmbH
06/12/2023Anonymously
4.80 out of 5
Excellent
Recommendation
Rating for:
HE Wägetechnik Horst Eßmann GmbH
06/07/2023Anonymously
HE Wägetechnik Horst Eßmann GmbH Comment from HE Wägetechnik Horst Eßmann GmbH:
Thank you very much for your very good review!
With kind regards
Dr.-Ing. Fabian Ehmke
4.40 out of 5
Good
Recommendation
Rating for:
HE Wägetechnik Horst Eßmann GmbH
06/05/2023Bärbel Dörflinger
HE Wägetechnik Horst Eßmann GmbH Comment from HE Wägetechnik Horst Eßmann GmbH:
Dear Mrs. Dörflinger,
thank you very much for your positive evaluation! We are extremely pleased that you are satisfied with our services. We thank you for your confidence in our services and look forward to serving you in the future.
With best regards
Dr.-Ing. Fabian Ehmke
6 Reviews from
2 other sources
5.00 out of 5
Excellent
5.00 out of 5
Excellent
5 reviews on Google Maps
 
12/03/2023
5.00 out of 5
Excellent
1 review on Google Maps
 
11/26/2023
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All reviews and experiences about HE Wägetechnik Horst Eßmann GmbH are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 03/30/2021  |  Last update: 05/20/2024   |  Report profile

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