So let's start with the positive points. My author was really nice and visibly eager to support me. Also, the agreement and cooperation, as far as it took place, worked well and as promised. However, I clearly stated from the beginning that my topic unfortunately could not be changed (unfortunately, I was already registered). So I was very disappointed when I was told after a good week that the topic simply had too little literature and therefore a change was necessary to be able to support me. During the first conversation I was told that the topic could be tricky because it is very specific, but now I have lost a lot of time. Money was returned, but still annoying.
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Comment from AcadMedia: 
Thank you very much for your review, it helps us to improve our service continuously. :-)
We are sorry if we could not fully convince you this time. We can well understand that you would have hoped for more. In order to ensure the high quality of our work, we apply a comprehensive quality management system to all projects, which consists of several correction loops and feedback meetings, among other things. Have you made use of these discussions or discussed the points that can still be improved? Especially with strict lecturers, such results are actually a success, even if not a perfect one.
Unfortunately, we could not identify you for a direct conversation. Please feel free to contact me again or your project manager directly so that we can talk about it again. :-)
Best regards
Fina Summer
Team AcadMedia