We chose this service provider because we had already booked it before.
Our request for 2 trips, one in Nuremberg and one in Munich, went well at first.
The first driver in Nuremberg was cooperative, nice and punctual and picked up our customers from the airport.
The second trip, however, was a complete disappointment, as the driver decided on his own that he would only wait 10 minutes for our customers if they were not on time. AGT had assured us beforehand that the drivers usually wait 1 hour, which would be included in the price, and then we would have to pay for the waiting time. That was also ok.
This driver, however, refused to take our customers because they were 20 minutes late. The driver informed my customer of his self-imposed time limit just 4 minutes before the official departure. As he wanted to complete another journey in the tight time frame afterwards. We spent countless minutes trying to persuade the driver or phoning AGT, but in the end our 32 customers were left standing in front of closed bus doors.
AGT refuses to take responsibility for this.
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Translation
Thank you very much for your wonderful 5-star rating! We are delighted that you are completely satisfied with our service and the expertise of our contact partners.
Your positive feedback motivates us to continue to do our best. We look forward to continuing to support you in the future.
Your agency for global transport