AGT Bus- & Eventlogistik GmbH

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AGT Bus- & Eventlogistik GmbH
1,689 Reviews i
published (99 %)
out of 1,695 reviews
Contact information
Since 2004, agt - agency for global transport has been your top service provider when it comes to coach travel and passenger transportation of all kinds. Experience and knowledge specialized in coach travel throughout Europe to always guarantee you the best service at the best price - that is our promise to you.

Contact information

AGT Bus- & Eventlogistik GmbH
Hammerbrookstrasse 94
20097 Hamburg
Germany
Directions

Review from 02/28/2024  
3.00 out of 5
Average
Quality
Services
Consulting

901 Reviews on ProvenExpert.com

3.00 out of 5
Average
If I had known that I would have been called over and over again, I would not have given out my number. I found this more than annoying in the long run, and there was a bit too much pressure on me to sign a contract.
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Customer review & rating for:
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02/28/2024Anonymously
AGT Bus- & Eventlogistik GmbH Comment from AGT Bus- & Eventlogistik GmbH:
Dear customer,

Thank you for your feedback and for taking the time to share your experience.

It is unfortunate to hear that you felt you were pressured into signing a contract. Our ultimate goal is to provide our customers with a first-class service based on transparency and mutual trust.

We would like to assure you that we take your comments very seriously and will take appropriate measures to ensure that such situations do not happen again. Your satisfaction and trust in our company are of the utmost importance to us.

Please do not hesitate to contact us if you have any further questions or concerns. We are here to help you and ensure that your experience with us is improved in the future.

Your agt
3.67 out of 5
Good
Recommendation
The company is very reliable. The documents are clear and there are no hidden costs. When the back office assessed the route, the outward and return journeys were too short. The local driver was very friendly, accommodating and helpful. He made the trip a positive experience with his easy-going manner.
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02/05/2024Anonymously
AGT Bus- & Eventlogistik GmbH Comment from AGT Bus- & Eventlogistik GmbH:
Dear customer,

Thank you for your feedback and the positive assessment. We are pleased to hear that you appreciate our commitment and that you were impressed by the clarity of our documents and the transparency of our costs.

However, we sincerely apologize for the inconvenience you experienced due to the short time frame for the outward and return journey. Your comment is important to us and we will review our back office to ensure that such errors are avoided in the future.

We are pleased to hear that you were satisfied with our local driver. We take great care to ensure that our staff are always friendly, accommodating and helpful to make your stay as pleasant as possible.

Thank you for your trust in our company. We hope to welcome you again soon.

Your agency for global transport
5.00 out of 5
Excellent
Recommendation
What takes a long time becomes good!
It took some time after the inquiry until I received an offer. From then on, everything went great! Very good customer service, which now also shone with quick responses.
The bus was well maintained and the driver very patient - he bravely put up with our "merry" troupe and transported us safely to our company Christmas party and back. Thank you very much!
We hope we can make our next trip with you again
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01/26/2024Anonymously
AGT Bus- & Eventlogistik GmbH Comment from AGT Bus- & Eventlogistik GmbH:
Dear customer,

Thank you very much for your 5-star rating. We appreciate your positive feedback and will continue to strive to provide you with excellent service.

We appreciate your trust in agt and look forward to working with you in the future.

Your agt
3.33 out of 5
Average
Recommendation
The service was just world class. Everyone was super friendly, courteous, patient and competent.
However, in the vehicle description we were promised a modern coach (29-50 seats or larger) with lots of equipment and comfort. When the bus arrived we were surprised that the bus did not look like the one in the pictures on the website. It was a small bus with just 29 seats and none of the equipment that was available on paper. In the end, however, everything was fine and we had a great trip. However, we had expected a different type of coach. Nevertheless, we were in good hands and we were looked after exceptionally well.
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01/22/2024Anonymously
AGT Bus- & Eventlogistik GmbH Comment from AGT Bus- & Eventlogistik GmbH:
Dear customer,

First of all, we would like to thank you for your positive feedback on our customer service and advice. We are very pleased to hear that you positively emphasize the friendliness and competence of our team. At the same time, we take your comments regarding the bus seriously and would like to address them.

We understand your disappointment that the bus provided did not meet your expectations. Our website shows a selection of our fleet and whilst we always endeavor to provide vehicles as described, there may be variations across our extensive network of partners. The term 'modern' in our descriptions is part of our quality promise and we regret that in this instance we did not meet your expectations.

It has come to our attention that you did not specify any specific requirements regarding the coach equipment when you made your booking. This can lead to confusion when choosing the right vehicle. Our aim is always to offer you the best possible experience and precise details of the desired equipment help us to meet this standard.

Your feedback is extremely important to us in order to continuously improve our services. We invite you to get in touch with your personal contact at our company to discuss your exact ideas and requirements for future bookings.

Once again, we thank you for your feedback and are pleased that you had an enjoyable trip despite the initial surprise. We hope to welcome you back to agt in the future.

Your agency for global transport
5.00 out of 5
Excellent
Recommendation
Personal contact and clarification of questions, competent processing of my request at short notice (Mr. Ron-Leon Gniech).
Unbeatable value for money, friendly and fast service.
The arrangement/booking was quick and uncomplicated.
Our trip is still to come but I think it will be very good.

Many thanks and have a nice day.
R84346
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01/22/2024Anonymously
AGT Bus- & Eventlogistik GmbH Comment from AGT Bus- & Eventlogistik GmbH:
Dear customer,

Thank you very much for your extremely positive review and your praise for Mr. Ron-Leon Gniech.
We are pleased that you appreciate our service and the price-performance ratio. We are confident that your upcoming journey with us will be just as smooth and pleasant.

We would be very pleased to receive feedback from you after your journey so that we can continuously improve our service.
Thank you for your trust in agt and have a nice day and a pleasant journey.

Your agt
5.00 out of 5
Excellent
Recommendation
Mr. Adusei-Gyamfi was extremely friendly, reliable and committed. Thanks to him, our student exchange trip has once again become AGT this year. Thank you very much!
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01/21/2024Anonymously
AGT Bus- & Eventlogistik GmbH Comment from AGT Bus- & Eventlogistik GmbH:
Dear customer,

Thank you very much for your excellent 5-star rating and the positive feedback on Mr. Adusei-Gyamfi. We are very pleased that you appreciate our commitment and that we were able to accompany your student exchange trip again this year. Your praise motivates us to maintain our high standard of service and customer care at all times.

Thank you very much for your trust.

Your agency for global transport
5.00 out of 5
Excellent
Recommendation
Great customer service. Keep up the good work
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01/08/2024Anonymously
AGT Bus- & Eventlogistik GmbH Comment from AGT Bus- & Eventlogistik GmbH:
Ladies and Gentlemen,

Thank you very much for your outstanding 5-star rating. We greatly appreciate your praise for our customer service.

Thank you for your confidence in agt.
Your positive feedback reinforces our commitment to providing excellent service. We are proud that we were able to contribute to your enjoyable travel experience and we strive to meet your expectations in the future.

Your agt team
5.00 out of 5
Excellent
Recommendation
Pascal Hackbarth was particularly helpful and friendly.
Customer review & rating for:
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01/08/2024Anonymously
AGT Bus- & Eventlogistik GmbH Comment from AGT Bus- & Eventlogistik GmbH:
Dear Sir/Dear Madam

We would like to thank you for your 5-star rating for our services. We are particularly pleased that you found our support from Pascal Hackbarth helpful and friendly.

Your valuable feedback encourages us in our efforts to provide first-class service. We greatly appreciate your trust in our services and our employees.

As you did not provide a rating for quality, we would like to hear about your experience in this area. Your detailed feedback will help us to continuously improve our services and ensure that we always meet your expectations.

With high regards

Your agt team
5.00 out of 5
Excellent
Recommendation
Mrs. Dogrul was a very pleasant contact person and very helpful.
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01/05/2024Anonymously
AGT Bus- & Eventlogistik GmbH Comment from AGT Bus- & Eventlogistik GmbH:
Ladies and Gentlemen,

We are very grateful for your outstanding 5-star rating and your kind words regarding our employee Ms. Dogrul.
It is extremely gratifying to hear that you were satisfied with our advice and support.

Your positive feedback is an important confirmation of our efforts and we are proud that we were able to contribute to your pleasant travel experience.

We are always at your disposal for any future inquiries or trips.

Your agt team
5.00 out of 5
Excellent
Recommendation
Many thanks for everything and that everything worked out at such short notice. Always happy to work with you again
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01/03/2024Anonymously
AGT Bus- & Eventlogistik GmbH Comment from AGT Bus- & Eventlogistik GmbH:
Ladies and Gentlemen,

We would like to thank you very much for your outstanding 5-star rating and your kind words. We are very pleased to know that we were able to successfully fulfill your short-term requirements and thus satisfy you.

Your valuable feedback encourages us in our ongoing efforts to provide first-class service. We greatly appreciate your trust in agt and will be happy to assist you on future trips.

Your agt team
5.00 out of 5
Excellent
Recommendation
Very friendly, courteous drivers, unbeatable value for money, friendly and fast customer service. Many thanks for this, we will gladly travel with AGT again
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01/02/2024Anonymously
AGT Bus- & Eventlogistik GmbH Comment from AGT Bus- & Eventlogistik GmbH:
Dear customer,

Thank you very much for your outstanding 5-star rating and kind words. It fills us with great pleasure to hear that your driver made the trip so pleasant and that you are so impressed with our value-for-money offer.

Your positive feedback is a source of motivation for us to continue providing first-class service. We are extremely grateful for your trust in agt and look forward to traveling with you in the future.

Your agency for global transport
5.00 out of 5
Excellent
Recommendation
We haven't booked the trip yet but I think it will be very good too!
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12/18/2023Anonymously
AGT Bus- & Eventlogistik GmbH Comment from AGT Bus- & Eventlogistik GmbH:
Dear customer,

Thank you very much for your outstanding 5-star rating for our consulting services. We are delighted to hear that you are satisfied with this aspect of our service. We very much appreciate your anticipated trust in agt.

It is our goal to confirm your anticipation and provide you with an excellent travel experience not only in terms of advice, but also in terms of quality and services.
We look forward to exceeding your expectations and will be happy to assist you with any concerns you may have.

Your agency for global transport
5.00 out of 5
Excellent
Recommendation
As our trip is still pending, I cannot comment on the quality and performance.
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12/11/2023Anonymously
AGT Bus- & Eventlogistik GmbH Comment from AGT Bus- & Eventlogistik GmbH:
Dear customer,

Thank you very much for your recognition of our advisory service with a 5-star rating. We are delighted to learn that you are satisfied with this part of our service. We appreciate your trust in agt and are confident that you will also be satisfied with the quality and performance of our upcoming trip.

We eagerly await your further feedback after the trip and look forward to providing you with an all-round positive travel experience.

Your agency for global transport
5.00 out of 5
Excellent
Recommendation
Both the booking and the trip were very professional and friendly!

Thank you very much and have a wonderful pre-Christmas season
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12/11/2023Anonymously
AGT Bus- & Eventlogistik GmbH Comment from AGT Bus- & Eventlogistik GmbH:
Dear customer,

We are extremely grateful for your excellent 5-star review and your kind words. We are very pleased to hear that both the booking process and the trip itself met your expectations.

Your positive feedback reinforces our commitment to service excellence and we are grateful that we were able to contribute to your enjoyable travel experience. We greatly appreciate your trust in our company.
We hope that we will have the opportunity to assist you with our transportation services in the future and wish you a wonderful pre-Christmas season.

Your agency for global transport
2.00 out of 5
Fair
The arrangement/booking was quick and uncomplicated.
The bus was very good, modern, clean and intact.
Unfortunately, the route was not checked in advance for passability by such a large bus.
The bus was about 200 meters away from the starting point (behind a curve not visible to the passengers!). The bus was also unable to drive to the destination due to its size and had to park about 600 meters away, which was a challenge for our elderly passengers. The driver was unsure of the destination. We had to help with navigation. In this respect, the price-performance ratio was not right for us.
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12/11/2023Anonymously
AGT Bus- & Eventlogistik GmbH Comment from AGT Bus- & Eventlogistik GmbH:
Dear customer,

Firstly, we would like to thank you for the time and commitment you have put into submitting your 2-star review. We understand that this indicates challenges during your journey with us and we take your feedback very seriously.

It is encouraging to hear that you were satisfied with the condition of the organized bus and our customer service. However, we deeply regret that you were dissatisfied with the driving skills of the bus driver and that this negatively impacted your travel experience. We assure you that we will address this incident with the responsible bus partner immediately.

Your feedback is invaluable to us and an important opportunity to improve our services. We would therefore be very happy if you could get in touch with your personal contact to discuss your experience in more detail and learn from this situation with our incident management team.

We thank you for your openness and hope that we will have the opportunity to restore your confidence in our services.

Your agency for global transport
4.33 out of 5
Good
Recommendation
I received very competent and friendly advice from Ms. Majer. Although the request was somewhat difficult, they tried to find an optimal solution. The coach trip has not yet taken place - that will not happen until March next year, so there is no final verdict yet.
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11/13/2023Anonymously
AGT Bus- & Eventlogistik GmbH Comment from AGT Bus- & Eventlogistik GmbH:
Dear customer,

Thank you very much for your kind and complimentary feedback. It is important to us that we make your trip a unique experience. Please keep in touch with Ms. Majer about the trip and let her know how it went.

Thank you very much!

Your AGT team
5.00 out of 5
Excellent
Recommendation
Personal contact and clarification of questions, competent processing of requests at short notice
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11/13/2023Anonymously
AGT Bus- & Eventlogistik GmbH Comment from AGT Bus- & Eventlogistik GmbH:
Dear customer,

Thank you very much for the excellent review and your kind words.
We look forward to working with you again.

Your AGT team
4.33 out of 5
Good
Recommendation
Responded well to our circumstances and wishes
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Customer review & rating for:
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10/31/2023Anonymously
AGT Bus- & Eventlogistik GmbH Comment from AGT Bus- & Eventlogistik GmbH:
Dear customer,

Thank you very much for your very kind review. We would like to encourage you to let us know how we could make your journey an even better experience. Please feel free to call your contact person directly.

Thank you very much!

Your AGT team
3.00 out of 5
Average
very expensive and very poor quality
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10/30/2023Anonymously
4.00 out of 5
Good
Recommendation
All preliminary discussions are goal-oriented and well run,
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10/27/2023Anonymously
AGT Bus- & Eventlogistik GmbH Comment from AGT Bus- & Eventlogistik GmbH:
Dear customer,

Thank you for your positive review. Your satisfaction is our highest goal and therefore we would like to encourage you to let your contact person know what we could do better in order to receive the full 5 stars.

Thank you very much!

Your AGT team
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* All reviews and experiences about AGT Bus- & Eventlogistik GmbH are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 07/19/2018  |  Last update: 04/09/2024   |  Report profile

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