The service was just world class. Everyone was super friendly, courteous, patient and competent.
However, in the vehicle description we were promised a modern coach (29-50 seats or larger) with lots of equipment and comfort. When the bus arrived we were surprised that the bus did not look like the one in the pictures on the website. It was a small bus with just 29 seats and none of the equipment that was available on paper. In the end, however, everything was fine and we had a great trip. However, we had expected a different type of coach. Nevertheless, we were in good hands and we were looked after exceptionally well.
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Thank you very much for your 4.67 star rating. We are pleased to hear that you were satisfied with the majority of our services. At the same time, we take your comment on quality very seriously and are striving to improve this area in order to fully meet your expectations.
We are particularly pleased with your recommendation and are encouraged in our pursuit of service excellence. We are always interested in optimizing our service and your detailed feedback would help us a lot. We therefore invite you to get in touch with your personal contact to provide us with further details of your experience.
Thank you for your support and trust in us.
Your agency for global transport.