Autohaus Martin

New-used cars,Car rental, Workshop service

Autohaus Martin
301 Reviews i
published (99%)
out of 305 reviews
Contact information
We, Autohaus Martin GmbH in Helmstedt, are an owner-managed car dealership with many years of experience and state-of-the-art workshop technology. Since 1993, our name has stood for automotive expertise and customer proximity in the Helmstedt area...

Contact information

Autohaus Martin
von-Guericke-Str. 8
38350 Helmstedt
Germany
Directions

Contact person
M. Jacobj / T. Bresch

Opening hours

Wednesday 07:00 am-07:00 pm
Review from 01/02/2019  
4.44 out of 5
Good
Recommendation
Quality
Consulting
Services
Top competencies

Customer loyalty

5.00 out of 5
3 Reviews

Customer satisfaction

4.33 out of 5
3 Reviews

Professionalism

5.00 out of 5
2 Reviews

15 Reviews on ProvenExpert.com

4.44 out of 5
Good
Recommendation
I got a workshop appointment at short notice before Christmas from Autohaus Martin. Reason, missing control voltage on the radio. The appointment as well as the error automatic was made by phone. Based on my error description, I was told that a component was probably defective and this would have to be ordered first. On the day of the appointment, I handed the vehicle over to the workshop, which wanted to replace the "defective" part, but upon closer inspection determined that the component to be replaced was OK. So everything was reassembled and an invoice was written for the work involved. I left the dealership and and wrote the customer service representative a few days later, after the error case was eliminated elsewhere, an e-mail, in which I expressed my displeasure about the course of the repair and asked for feedback, happened for a long time nothing, until I got on 12.day a call from the said customer service representative, in which I was asked for a personal interview.
It turned out that my error diagnosis was misinterpreted and therefore the component should be ordered and replaced. Due to the "only component exchange" I got the appointment at short notice. Also the delayed feedback was due to the fact that I reported with my name but not with the name of the invoice recipient. Last but not least, 12 days had passed between the mail and the reply, but only 5 working days.
The result of the discussion was that the invoice would be credited to me and that they regretted the course of events.
My problem is to give a really objective evaluation about this incident. The negative part was caused by coincidence, timing and misjudgement, but in the end it had a positive outcome. So I am left with a "thumbs up" rating in the end.
In any case, it teaches me to discuss repairs personally with the responsible employee to rule out misdiagnosis.
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Customer review & rating for:
Autohaus Martin
01/02/2019Günter
5.00 out of 5
Excellent
Recommendation
Finally a dealership (after what felt like 20 others) where I felt like I was treated honestly right from the first consultation. Even then I thought, this can become my car dealership.... The managing director, Mr. Jacobi, advised us very competently and professionally. As a good salesman, he also recognized what was actually still on my *heart*, what I value. He was able to answer all my questions - and I had many - in a binding manner. Ambiguities were clarified immediately and on the spot by him. Agreements were kept to 100%.
It has become our car dealership, we have bought a Ford Ecosport, or made via financing. That was also no problem.
I can only recommend this dealership to everyone.
Likewise, I can highly recommend the Ecosport as a "small SUV" after the first kilometers! !
Our conclusion : It is also worthwhile to change the brand. Especially from a currently only arrogant, arrogant brand that thinks not the customer is king, but they themselves. At least we will never again buy a car from this brand!
This is also in the car dealership Martin as should be!!!
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Customer review & rating for:
Autohaus Martin
03/15/2018sasuh09
5.00 out of 5
Excellent
Recommendation
I drove very spontaneously from the A2 freeway to the dealership with a defective brake (Mondeo). Mr. Orloff and his workshop team changed the entire front brake for me within a very short time and I was able to continue my journey. Many thanks!!!!!
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Customer review & rating for:
Autohaus Martin
10/12/2017Robert Wolfram - MSX
5.00 out of 5
Excellent
Recommendation
Fast and competent handling of my insurance claim. Anytime again!
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Customer review & rating for:
Autohaus Martin
05/09/2017Sebastian Petersen - Philigran Studio
5.00 out of 5
Excellent
Recommendation
I have already bought the 2nd car at Autohaus Martin and am again completely satisfied ;-)
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Customer review & rating for:
Autohaus Martin
01/29/2017Helge
5.00 out of 5
Excellent
Recommendation
Autohaus Martin offers a very good range of new and used cars. The employees are all very nice and the repair process was very fast.
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Customer review & rating for:
Autohaus Martin
01/27/2017Anonymously
5.00 out of 5
Excellent
Recommendation
Service top... very friendly and very flexible.
This is how you imagine a car dealership.
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Customer review & rating for:
Autohaus Martin
08/24/2016Anonymously
4.40 out of 5
Good
Recommendation
We have now bought the 2 Ranger from Autohaus Martin and would do it again at any time. The service and advice were excellent!
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Customer review & rating for:
Autohaus Martin
08/24/2016Anonymously
5.00 out of 5
Excellent
Recommendation
Very customer friendly and the advice is also always very good, we feel comfortable there, if you have something, are always there for you, we can only recommend the dealership,
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Customer review & rating for:
Autohaus Martin
08/24/2016Anja Behrens
4.40 out of 5
Good
Recommendation
So far, only good experiences. Agreements among the team would be advantageous, otherwise there is nothing to complain about. Friendly employees, you get good advice and you get an appointment quickly if there are problems.
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Customer review & rating for:
Autohaus Martin
07/15/2016Anonymously
5.00 out of 5
Excellent
Recommendation
Good advice Excellent service
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Customer review & rating for:
Autohaus Martin
07/15/2016Peter Wolf
5.00 out of 5
Excellent
Recommendation
Rating for:
Wie zufrieden waren sie mit uns ?
02/18/2021Herr Hans
Autohaus Martin Comment from Autohaus Martin:
Wir freuen uns sehr über ihre positive Bewertung
5.00 out of 5
Excellent
Recommendation
Rating for:
Autohaus Martin
01/04/2021Anonymously
4.40 out of 5
Good
Recommendation
Rating for:
Autohaus Martin
04/11/2017Anonymously
4.40 out of 5
Good
Recommendation
Rating for:
Autohaus Martin
04/10/2017Anonymously
286 Reviews from
4 other sources
4.75 out of 5
Excellent
5.00 out of 5
Excellent
9 reviews on Facebook
 
01/22/2019
4.80 out of 5
Excellent
222 reviews on mobile.de
 
06/29/2022
4.60 out of 5
Excellent
52 reviews on AutoScout24
 
09/22/2021
3.33 out of 5
Average
3 reviews on Cylex
 
05/11/2018
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* All reviews and experiences about Autohaus Martin are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 07/11/2016  |  Last update: 09/22/2021   |  Report profile

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