Communication is poor. This applies both to the customer and to Neff internally (e.g. customer documents are not handed over to another employee when the vehicle is handed over and then requested again). The process from delivery of the vehicle at Neff to handover is in great need of improvement. This applies in particular to the time line (approx. 2 weeks). It is particularly interesting when one is told that things were simply forgotten in-house that are necessary for the handover and that there are therefore delays.
I am still waiting for the offer for the all-weather tires for the vehicle, even though I asked for them twice within about 4 weeks. In the meantime, however, this has been settled. I bought the tires elsewhere and had them mounted. 800,-- turnover seems to be too little to take care of it.
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