Reliability, diligence and active communication - everything is missing!
While trying to get my car to safety from the flood, I unfortunately overlooked a wall and drove into it.
On June 4, I had the damage assessed by one of the experts at AMZ Memmingen. The cost estimate was € 646.93 net. I immediately arranged a repair appointment for June 25, 2024.
Repair appointment on 25.06.2026
Positive: the rental car was ready. However, the vehicle was completely filthy. Inside and outside. Simply disgusting. In the tank still gasoline for about 180 km. I had no alternative. I would have gladly paid double the rental car rate - for a halfway clean vehicle.
It was agreed that I could pick up my car in the early afternoon. I was informed by telephone beforehand. Nobody answered. Only when my wife asked several times whether the car would be ready for collection at the end of the working day was I put through to an amz employee. The repair was now more complicated than expected. The costs will be approx. 78% higher than estimated. To avoid situations like this, I decided to go to a specialist garage. Well, mistakes happen. I would have liked active communication.
I was assured that the rest of the work would be done in just over half an hour during a second appointment. I could wait for that. All right.
I took my car back with me. Normally, the vehicle registration document is in the glove compartment after a repair. It wasn't. There was also no trace of the document in the door compartments, in the compartment under the armrest or under the sun visor. What I did find, however, was a lot of dirt in the trunk from the repair. Don't you have a vacuum cleaner?
The next day I contacted the service team. The result: I was told to take a closer look. So I went looking again and turned my car inside out. No registration certificate. Another call to the service team. They didn't have the document. It was my problem. My wife contacted the service team several times. The vehicle registration document was finally found after 3 hours and several phone calls. At the garage. A request to apologize, a word of regret - no response.
28.06.2024: the service team called me to arrange another repair appointment. It should only take half an hour. Far from it: the workshop needed half a day. At least. That means: I need a rental car again to be mobile here in the Allgäu.
Dear service team, do you have any idea how your service is received by me as a customer? Obviously we have diametrically different ideas about reliability, care and active communication. My impression that I am just a disruptive factor for you increased with the number of contacts. I really had the idea that I could buy my next car from you. How I could have come up with such an idea, I no longer know.
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Translation
Thank you very much for the great review and the praise for us. We hope you have a good and accident-free trip! See you next time - your amz team