avenius GmbH - ihr berliner pflegeteam

Outpatient care service in Berlin

avenius GmbH - ihr berliner pflegeteam
TOP SERVICE PROVIDER 2022
4.96 out of 5
Excellent
157 Reviews
Contact information

Contact information

avenius GmbH - ihr berliner pflegeteam
Hauptstraße 5A
10317 Berlin
Germany
Directions

Contact person
Pflegedienstleitung: Adina Bombach

Opening hours

Wednesday 08:00 am-04:00 pm

Websites & Profiles

83%
Recommended
on ProvenExpert.com
4 stars 0
3 stars 0
1 star 0
Good (4.48)
Cost-performance ratio
Good (4.20)
Top competencies

Contact person

4.50 out of 5
2 Reviews

Organization

4.50 out of 5
2 Reviews

Healthcare sector

4.00 out of 5
2 Reviews

6 Reviews on ProvenExpert.com

4.43 out of 5
Good
5.00 out of 5
Excellent
Recommendation
I am very grateful for what the AVENIUS care team does for my dad. Here, not only the time and money is taken into account, but you get so much more than the desired care. The first contact was already very positive, and the employees we were allowed to get to know are very sensitive and competent. We feel completely taken care of and they are always there for us with advice and support. Many thanks to the entire team
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Customer review & rating for:
avenius GmbH - ihr berliner pflegeteam
09/01/2021Fam. S.
5.00 out of 5
Excellent
Recommendation
We had an appointment for care advice for my mother-in-law, who has care level 3.
The consultation was great and we were completely satisfied, also how they dealt with the elderly lady who suffers from dementia.
The suggestions for us were also great.
We would recommend this Pflegetaem again and again.
Show original
Customer review & rating for:
avenius GmbH - ihr berliner pflegeteam
08/27/2021G.
5.00 out of 5
Excellent
Recommendation
Avenius....fūr me a Glūcksfall.
They always have an open ear for my questions.
The housekeeper is reliable, courteous and conscientious.
Many thanks to the team.
Show original
Customer review & rating for:
avenius GmbH - ihr berliner pflegeteam
08/22/2021Anonymously
1.60 out of 5
Fair
I was told I could get 90 minutes of cleaning every 2 weeks. This was not accurate. When I finally found a staff member that could clean in a competent way, those staff also tried to leave after only 60 minutes. When I told the supervisor that I would get a door monitor (not a camera, just a door alarm) to prove when someone was in my apartment, they fired me as a client with zero time to find a new situation. They also did not inform me that I would be better off getting a professional cleaning service, I wasn't even aware this was an option until I consulted with another care service. So, they didn't give me important information, and they acted as if I was a criminal when I asked for the staff to work for the entire time I was paying for!
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Customer review & rating for:
avenius GmbH - ihr berliner pflegeteam
08/18/2021Anonymously
avenius GmbH - ihr berliner pflegeteam Comment from avenius GmbH - ihr berliner pflegeteam:
Thank you very much for your detailed evaluation. The satisfaction of our clients is very important to us, for this reason we are very sorry that you were not sufficiently satisfied with our service.

Unfortunately, however, we cannot fully understand your evaluation. Our employees always stay the agreed time. On one single occasion, our colleague stayed for 85 minutes, otherwise she always stayed for at least the agreed 90 minutes. In addition, we are very surprised about your evaluation, because in personal exchange with you we were always of the opinion that you were very satisfied with our service.

Unfortunately, a door monitor that can be mistaken for a camera is not in compliance with data protection and interferes with the self-determined freedom of our colleagues not to want to be recorded.

We did not advise you to hire a professional cleaning service, as you would have had to pay for this service out of your own pocket and would not have been billable via the nursing care insurance funds.

We ask you to reconsider your assessment and, if necessary, contact us to discuss your case.

Thank you very much and best regards
avenius - your berlin care team
5.00 out of 5
Excellent
Recommendation
Thank you very much that you exist.
Show original
Customer review & rating for:
avenius GmbH - ihr berliner pflegeteam
02/23/2017Doreen G.
5.00 out of 5
Excellent
Recommendation
Rating for:
avenius GmbH - ihr berliner pflegeteam
08/29/2021Anonymously
151 Reviews from
5 other sources
4.98 out of 5
Excellent
5.00 out of 5
Excellent
56 reviews on werpflegtwie
 
11/04/2021
5.00 out of 5
Excellent
56 reviews on Wohnen im Alter
 
11/04/2021
5.00 out of 5
Excellent
14 reviews on Facebook
 
03/18/2022
5.00 out of 5
Excellent
2 reviews on golocal
 
02/20/2019
4.90 out of 5
Excellent
23 reviews on Google
 
04/19/2022
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All reviews and experiences about avenius GmbH - ihr berliner pflegeteam are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 02/21/2017  |  Last update: 11/17/2021   |  Report profile

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