avenius GmbH - ihr berliner pflegeteam

Outpatient care service in Berlin

Contact information

Contact information

avenius GmbH - ihr berliner pflegeteam
Hauptstraße 5A
10317 Berlin
Germany
Directions

Contact person
Pflegedienstleitung: Adina Peschel

86%
Recommended
on ProvenExpert.com
4 stars 0
3 stars 0
1 star 0
Excellent (4.55)
Cost-performance ratio
Good (4.33)
Top competencies

Contact person

4.67 out of 5
3 Reviews

Organization

4.67 out of 5
3 Reviews

Healthcare sector

4.33 out of 5
3 Reviews

7 Reviews on ProvenExpert.com

4.51 out of 5
Excellent
5.00 out of 5
Excellent
Recommendation
Keller family,

It was very difficult to find a Berlin care service in the middle of 2022, which could take over the basic care according to SGB XI. After each morning visit of the nurse, my mother was so balanced, more cheerful than in the other care services in the total period of 9 months. Her eyes shone that she was clean and well cared for. Warmed my heart as a caring relative (son) - private home health care every day when she was so happy. She and I were feeling better and better with each passing day. I had more time to work in the home office again. I really appreciated the in-depth conversations, the perspective of the young and experienced nurses. I asked ALL the caregivers who came to visit us a lot about their nursing profession, with the intention of learning a nursing profession myself after caring for my mother. There was not a day when they had nothing to say to each other. I listened to them attentively, if you gave me tips, like what goes, and perhaps I could give them here and there also something life advice you with. At no time was there a breakdown of caregivers. If one of them went on vacation or got sick. The permanent caregiver gave the necessary information about the one to be cared for to the substitute. This created a smooth transition based on trust. You looked forward to seeing your (respective) favorite caregiver on Monday morning and became deeply sad when she left again on Friday morning, the weekend intervened or she flew on vacation. You helped my mother and me a lot with your professional very good care work. The professional advice for the caring relatives in the workshop was very good under the circumstances.

I was very happy to work with the Avenius Berlin nursing service. Unfortunately, the meeting with the lovely nursing staff of Avenius was much too short. Even after the death of the client being cared for, the Avenius team in the office and on site continues to help with very helpful tips on what to do next. This information and sympathy leave the relatives calmer and more composed.

The spontaneous conversations with the managing director of Avenius were very nice. She took time in the nursing station me about the nursing professions that one looks for as a retrainee / nursing trainee well informed. My thirst for knowledge is greater than what I already know. 25 years of experience in nursing (mother) as a former caregiver. I am interested in nursing jobs or office jobs in nursing.

I can in all conscience recommend the Avenius Berlin nursing service and its nursing staff and give ALL 5 STARS. The caregivers provided the best possible personal care supply until the end of my mother's life. The bilinear communication between the relatives and the nursing service and its nursing staff was perceived very positively. They reported and documented changes by new wounds on my mother's skin when she was discharged from the hospitals. Consulted with her care provider if there were any questions or ambiguities and work together to find solutions. I very closely monitored all finances and outgoing payments to the care services. Depending on the care level of the relatives to be cared for, it is possible to increase or decrease the services. Depending on their needs, it was very straightforward. I had at no time the suspicion or stomach ache that incorrect bookings or overpriced payable even co-payment demands was to be Leisten. The free self-determination to decide what is really important for the family member to be cared for. A balanced price / performance ratio, punctuality, professional competence, golden hearts of the nursing staff and management convinced me.

I did not find the direct visit to Avenius Pflegestation Rummelsburg to be undercooked or superficial. The office staff and other employees : inside the care service is very helpful and courteous in the various concerns and questions of help-seeking relatives or former clients and relatives. One feels understood and very well taken care of in the bright, cool rooms, not only in the summertime.

The only thing that still sours me is that the Avenius Berlin care service is not easy to find among 6,000 Berlin care service offers. That would have saved me a pair of white whiskers and a lot of stomach aches early on.

Just have courage, Avenius is not an emergency solution, but a REAL FREE ALTERNATIVE to the large or church care services in Berlin. Try Avenius and make your own experience and picture. It would be a real enrichment for ALL.

Tip for the impatient
On the Avenius website you will find many links from salary of the nursing professions, job postings in their own cause with content about the tasks and locations in Berlin. Better sources of information than at the SENATSVERWALTUNG ZU BERLIN Abt.: Pflege or information from the Federal Ministry about nursing professions.

It saves a lot of time to get information here first.

STAY HEALTHY AND THANK YOU AGAIN FOR EVERYTHING!

Keller family
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Customer review & rating for:
avenius GmbH - ihr berliner pflegeteam
07/10/2023Familie K.
5.00 out of 5
Excellent
Recommendation
I am very grateful for what the AVENIUS care team does for my dad. Here, not only the time and money is taken into account, but you get so much more than the desired care. The first contact was already very positive, and the employees we were allowed to get to know are very sensitive and competent. We feel completely taken care of and they are always there for us with advice and support. Many thanks to the entire team
Show original
Customer review & rating for:
avenius GmbH - ihr berliner pflegeteam
09/01/2021Fam. S.
5.00 out of 5
Excellent
Recommendation
We had an appointment for care advice for my mother-in-law, who has care level 3.
The consultation was great and we were completely satisfied, also how they dealt with the elderly lady who suffers from dementia.
The suggestions for us were also great.
We would recommend this Pflegetaem again and again.
Show original
Customer review & rating for:
avenius GmbH - ihr berliner pflegeteam
08/27/2021G.
5.00 out of 5
Excellent
Recommendation
Avenius....fūr me a Glūcksfall.
They always have an open ear for my questions.
The housekeeper is reliable, courteous and conscientious.
Many thanks to the team.
Show original
Customer review & rating for:
avenius GmbH - ihr berliner pflegeteam
08/22/2021Anonymously
1.60 out of 5
Fair
I was told I could get 90 minutes of cleaning every 2 weeks. This was not accurate. When I finally found a staff member that could clean in a competent way, those staff also tried to leave after only 60 minutes. When I told the supervisor that I would get a door monitor (not a camera, just a door alarm) to prove when someone was in my apartment, they fired me as a client with zero time to find a new situation. They also did not inform me that I would be better off getting a professional cleaning service, I wasn't even aware this was an option until I consulted with another care service. So, they didn't give me important information, and they acted as if I was a criminal when I asked for the staff to work for the entire time I was paying for!
Show original
Customer review & rating for:
avenius GmbH - ihr berliner pflegeteam
08/18/2021Anonymously
avenius GmbH - ihr berliner pflegeteam Comment from avenius GmbH - ihr berliner pflegeteam:
Thank you very much for your detailed evaluation. The satisfaction of our clients is very important to us, for this reason we are very sorry that you were not sufficiently satisfied with our service.

Unfortunately, however, we cannot fully understand your evaluation. Our employees always stay the agreed time. On one single occasion, our colleague stayed for 85 minutes, otherwise she always stayed for at least the agreed 90 minutes. In addition, we are very surprised about your evaluation, because in personal exchange with you we were always of the opinion that you were very satisfied with our service.

Unfortunately, a door monitor that can be mistaken for a camera is not in compliance with data protection and interferes with the self-determined freedom of our colleagues not to want to be recorded.

We did not advise you to hire a professional cleaning service, as you would have had to pay for this service out of your own pocket and would not have been billable via the nursing care insurance funds.

We ask you to reconsider your assessment and, if necessary, contact us to discuss your case.

Thank you very much and best regards
avenius - your berlin care team
5.00 out of 5
Excellent
Recommendation
Thank you very much that you exist.
Show original
Customer review & rating for:
avenius GmbH - ihr berliner pflegeteam
02/23/2017Doreen G.
5.00 out of 5
Excellent
Recommendation
Rating for:
avenius GmbH - ihr berliner pflegeteam
08/29/2021Anonymously
105 Reviews from
4 other sources
5.00 out of 5
Excellent
5.00 out of 5
Excellent
59 reviews on werpflegtwie
 
05/05/2023
5.00 out of 5
Excellent
25 reviews on Google
 
12/27/2023
5.00 out of 5
Excellent
19 reviews on Facebook
 
10/13/2023
5.00 out of 5
Excellent
2 reviews on golocal
 
02/20/2019
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All reviews and experiences about avenius GmbH - ihr berliner pflegeteam are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 02/21/2017  |  Last update: 05/29/2024   |  Report profile

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