We had an on-site training for using the machines, the technician was an expert and could explain everything. The manual is very helpful, covers a lot. We have 2 packaging machines from BagMatic and they drove down the needed manpower for packaging significantly. I always get help, when I need it, may it be through e-mail or phone. German and English knowledge is very good, no problem with communication. To be honest, I really like these packaging machines we've got. I recommend BagMatic GmbH wholeheartedly.
P. Nagy - Hungary