balunos - die digitale Tierversicherung

OP costs -accident and health insurance

balunos - die digitale Tierversicherung
954 Reviews i
published (70%)
out of 1,361 reviews
Contact information
Create your individual pet insurance and choose the right modules for your faithful companion. Whether it is the assumption of costs for operations, medication, follow-up treatments or accommodation costs or therapy costs after an operation. The...

Contact information

balunos - die digitale Tierversicherung
Kleiner Ort 1
28357 Bremen
Germany
Directions

Contact person
Jochen Gschwandtner

Opening hours

Saturday CLOSED
Review from 08/31/2023  
3.25 out of 5
Average
Quality
Value
Services
Consulting
Top competencies

Customer satisfaction

4.79 out of 5
82 Reviews

Customer loyalty

4.81 out of 5
80 Reviews

Professionalism

4.84 out of 5
77 Reviews

942 Reviews on ProvenExpert.com

3.25 out of 5
Average
Your employees are always very friendly and in the end was also paid. Unfortunately, I find the waiting time really inappropriate and an imposition. I had to call several times and ask for the distance. I was put off again and again, and still nothing happened, because I always pay my bills on time I also expect from my insurance a faster performance in case of damage. For these reasons, I can unfortunately not recommend Balunos.
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Customer review & rating for:
Balunos - die digitale Hundeversicherung
08/31/2023Laura S.
5.00 out of 5
Excellent
Recommendation
Relatively quick uncomplicated settlement, subsidy for castration, favorable price
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Customer review & rating for:
Balunos - die digitale Hundeversicherung
08/31/2023A.
4.00 out of 5
Good
Recommendation
The processing took longer, until the 1st reminder, but then everything went fine
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Customer review & rating for:
Balunos - die digitale Hundeversicherung
08/31/2023Heinrich H.
4.25 out of 5
Good
Recommendation
The processing time is one month on average. But there is information that it could take longer because of high processing status.
Otherwise, we are totally satisfied.
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Customer review & rating for:
Balunos - die digitale Hundeversicherung
08/31/2023Andrea R.
5.00 out of 5
Excellent
Recommendation
I have had a very good experience. Took a little while for everything to be completed, but everyone on the phone was very nice and helpful. I only wish in the future that emails are responded to a little faster. Then everything is perfect. :)
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Customer review & rating for:
Balunos - die digitale Hundeversicherung
08/31/2023Patricia S.
3.50 out of 5
Good
Recommendation
In our case, the insurance was very important - even if we would have liked a different outcome regarding our dog. The biggest point of criticism is the, from our point of view, excessively long processing time without the possibility to speak with a case worker, e.g. over 6 weeks for the processing of a rabies vaccination. However, once you have reached the person in charge, the processing is very quick and is carried out by very friendly employees. In this context, many thanks to Mrs. Bonet for her empathetic manner.
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Customer review & rating for:
Balunos - die digitale Hundeversicherung
08/31/2023Wilhelm T.
4.75 out of 5
Excellent
Recommendation
The settlement of the claim has worked perfectly! We can definitely recommend this insurance!
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Customer review & rating for:
Balunos - die digitale Hundeversicherung
08/28/2023Anonymously
5.00 out of 5
Excellent
Recommendation
From the submission of the claim to the settlement, just under 8 weeks have passed. That is too long in my eyes, this should be worked on. Everything else I feel is above average.
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Customer review & rating for:
Balunos - die digitale Hundeversicherung
08/25/2023Roland S.
5.00 out of 5
Excellent
Recommendation
We are particularly satisfied with the reimbursement modalities - not satisfied with the processing times.
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Customer review & rating for:
Balunos - die digitale Hundeversicherung
08/25/2023Anonymously
5.00 out of 5
Excellent
Recommendation
Supi keep it up đź‘Ť
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Customer review & rating for:
Balunos - die digitale Hundeversicherung
08/24/2023Anonymously
4.75 out of 5
Excellent
Recommendation
We are very satisfied so far, but the processing time was much too long. In the case of a claim, the payment was very delayed and reminders had already arrived.
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Customer review & rating for:
Balunos - die digitale Hundeversicherung
08/18/2023Anonymously
5.00 out of 5
Excellent
Recommendation
I first had my doubts because the refund took a really long time and I also got no answer to my mails. By phone, the customer service was then but totally nice and everything worked. The waiting time is of course stupid but should improve again.
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Customer review & rating for:
Balunos - die digitale Hundeversicherung
08/17/2023Tina M.
5.00 out of 5
Excellent
Recommendation
Super communication, top advice, fast uncomplicated payment....would recommend you to everyone
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Customer review & rating for:
Balunos - die digitale Hundeversicherung
08/17/2023Monika S.
4.25 out of 5
Good
Recommendation
After telephone enquiry about status, a speedy and satisfactory processing took place!
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Customer review & rating for:
Balunos - die digitale Hundeversicherung
08/17/2023Anonymously
4.75 out of 5
Excellent
Recommendation
The processing of my first application was slow, but this was possibly not only due to the high workload, but also due to various questions that still needed to be clarified. My telephone queries were always answered in a very friendly and solicitous manner; the veterinary bill was ultimately reimbursed in full.
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Customer review & rating for:
Balunos - die digitale Hundeversicherung
08/17/2023Anonymously
5.00 out of 5
Excellent
Recommendation
We had filed a claim in April and updated all bills regularly.
We have been reimbursed for all invoices submitted. Unfortunately, it took 4 months. Otherwise, we are very satisfied.
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Customer review & rating for:
Balunos - die digitale Hundeversicherung
08/17/2023N. B.
4.74 out of 5
Excellent
Recommendation
There is only one comment .The point deductions are actually only blame the weak communication of the veterinary practice itself .But even that is excusable at the current mass rush with sick animals . We were otherwise very well and politely advised. An animal health insurance we can really only urgently advise in these times! We remain of course gladly with Balunos and feel for the time being correctly well cared for and advised. Thank you Fam. Fuhrmann
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Customer review & rating for:
Balunos - die digitale Hundeversicherung
08/11/2023Henrik F.
5.00 out of 5
Excellent
Recommendation
I am satisfied.
After the surgery, we received an email wishing our dog a speedy recovery and asking us to sign a release of confidentiality with the vet, so we were untroubled by all the paperwork as the vet took care of everything. Then a few weeks later we got the feedback that the process was connected and billed directly with the vet.
No unnecessary back and forth. So that we could fully concentrate on our bitch.

I am completely satisfied.
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Customer review & rating for:
Balunos - die digitale Hundeversicherung
08/11/2023I.
5.00 out of 5
Excellent
Recommendation
Fast processing of the OP costs
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Customer review & rating for:
Balunos - die digitale Hundeversicherung
08/10/2023Brigitte R.
5.00 out of 5
Excellent
Recommendation
Everything was processed quickly and without complications
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Customer review & rating for:
Balunos - die digitale Hundeversicherung
08/04/2023Susan S.
12 Reviews from
1 other source
2.70 out of 5
Average
2.70 out of 5
Average
12 reviews on Facebook
 
06/27/2023
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* All reviews and experiences about balunos - die digitale Tierversicherung are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 03/13/2019  |  Last update: 09/01/2023   |  Report profile

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