balunos - die digitale Tierversicherung

OP costs -accident and health insurance

balunos - die digitale Tierversicherung
1,260 Reviews i
published (55%)
out of 2,297 reviews
Contact information
Create your individual pet insurance and choose the right modules for your faithful companion. Whether it is the assumption of costs for operations, medication, follow-up treatments or accommodation costs or therapy costs after an operation. The...

Contact information

balunos - die digitale Tierversicherung
Kleiner Ort 1
28357 Bremen
Germany
Directions

Contact person
Jochen Gschwandtner

Review from 01/05/2024  
3.50 out of 5
Good
Recommendation
Quality
Value
Services
Consulting
Top competencies

Customer satisfaction

4.75 out of 5
103 Reviews

Professionalism

4.83 out of 5
98 Reviews

Customer loyalty

4.77 out of 5
99 Reviews

1,241 Reviews on ProvenExpert.com

3.50 out of 5
Good
Recommendation
E-mails are answered very quickly. Telephone availability not entirely satisfactory. I am grateful that they reimbursed my surgery expenses. At the moment, the processing time for almost all insurance companies seems to be quite long.
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Customer review & rating for:
Balunos - die digitale Hundeversicherung
01/05/2024Anonymously
4.75 out of 5
Excellent
Recommendation
The waiting time for processing could be faster.
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Customer review & rating for:
Balunos - die digitale Hundeversicherung
01/04/2024N.
4.75 out of 5
Excellent
Recommendation
Unfortunately there was a very long processing time, 2 months!!!! Only the telephone inquiry has pushed it forward
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Customer review & rating for:
Balunos - die digitale Hundeversicherung
01/04/2024Anonymously
2.00 out of 5
Fair
Note: I took out cat insurance, not dog insurance!
It took a whole 5 months to pay the vet bill! But then the costs were reimbursed in full.
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Customer review & rating for:
Balunos - die digitale Hundeversicherung
01/04/2024Anonymously
3.50 out of 5
Good
Recommendation
Only after some time were the damages processed. After a clear reminder, however, it was done quickly and comprehensively/completely.
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Customer review & rating for:
Balunos - die digitale Hundeversicherung
01/04/2024Anonymously
5.00 out of 5
Excellent
Recommendation
Great handling in the event of a claim! It did take a little while (claim to transfer of the amount) but only because there was so much to do! Many thanks for the great support!
Best regards
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Customer review & rating for:
Balunos - die digitale Hundeversicherung
01/04/2024D.
4.00 out of 5
Good
Recommendation
Refund takes quite a long time
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Customer review & rating for:
Balunos - die digitale Hundeversicherung
01/04/2024Anonymously
3.25 out of 5
Average
Very, very long processing time, e-mails were not answered, justified complaint was only processed on request.
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Customer review & rating for:
Balunos - die digitale Hundeversicherung
01/04/2024Christina M.
5.00 out of 5
Excellent
Recommendation
Dental surgery on our dog without any problems and paid for promptly - top!
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Customer review & rating for:
Balunos - die digitale Hundeversicherung
01/03/2024Alexandra W.
4.01 out of 5
Good
Recommendation
What takes a long time.....but in the end the surgery costs were covered in full. We are very satisfied and will recommend Balunos to other animal lovers.
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Customer review & rating for:
Balunos - die digitale Hundeversicherung
12/30/2023Anonymously
4.67 out of 5
Excellent
Recommendation
Very good price-performance ratio. We can recommend this insurance to others.
The only point of criticism: the long processing time of over 4 months.
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Customer review & rating for:
Balunos - die digitale Hundeversicherung
12/29/2023D.
4.25 out of 5
Good
Recommendation
It is really sad that the customer has to chase after his money in the event of a claim. After several requests for payment, the payment was then graciously provided at some point.
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Customer review & rating for:
Balunos - die digitale Hundeversicherung
12/29/2023Fred W.
4.75 out of 5
Excellent
Recommendation
Unfortunately, it took a very long time to get my submitted invoices paid due to many new applications, but after clarification they were then transferred super quickly. All employees very friendly
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Customer review & rating for:
Balunos - die digitale Hundeversicherung
12/28/2023Daniela W.
5.00 out of 5
Excellent
Recommendation
Due to the high workload, I called after a good 4 weeks to inquire. After 1 minute I had a nice contact person from support on the phone who passed my claim on directly to a colleague. After 2 days I had the money in my account (100% assumption of costs without discussion). My recommendation: Just follow up by phone after a few weeks, it helps.
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Customer review & rating for:
Balunos - die digitale Hundeversicherung
12/28/2023Carsten W.
5.00 out of 5
Excellent
Recommendation
The handling of our claim was uncomplicated and the reimbursement of the treatment costs was prompt. I am very satisfied.
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Customer review & rating for:
Balunos - die digitale Hundeversicherung
12/28/2023Katharina N.
5.00 out of 5
Excellent
Recommendation
Thank you for your reliability and competence.
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Customer review & rating for:
Balunos - die digitale Hundeversicherung
12/28/2023Anonymously
4.75 out of 5
Excellent
Recommendation
Unfortunately long processing time. Nice employees. Problem-free payout
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Customer review & rating for:
Balunos - die digitale Hundeversicherung
12/24/2023Anonymously
4.89 out of 5
Excellent
Recommendation
After Balunos asked for patience, as there were probably many open cases, our case was nevertheless closed and paid out within 2 weeks.
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Customer review & rating for:
Balunos - die digitale Hundeversicherung
12/21/2023Patrick R.
5.00 out of 5
Excellent
Recommendation
Due to a heavy workload, it took a little longer to process the claim, but it was then settled without complications. I am very satisfied with this and would like to thank the staff.
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Customer review & rating for:
Balunos - die digitale Hundeversicherung
12/21/2023E.
5.00 out of 5
Excellent
Recommendation
Help with the payment of my dog's surgery costs was provided quickly and without complications. Many thanks for that!
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Customer review & rating for:
Balunos - die digitale Hundeversicherung
12/21/2023Anonymously
19 Reviews from
1 other source
2.30 out of 5
Fair
2.30 out of 5
Fair
19 reviews on Facebook
 
10/30/2023
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* All reviews and experiences about balunos - die digitale Tierversicherung are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 03/13/2019  |  Last update: 02/26/2024   |  Report profile

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