Bauknecht Hausgeräte GmbH

Ihr Bauknecht Kundenservice. Kompetent. Schnell. Vor Ort.

Bauknecht Hausgeräte GmbH
4,326 Reviews i
published (99 %)
out of 4,347 reviews
Contact information
Unser Kundenservice wird in Kundenbefragungen regelmässig ausgezeichnet.
Wir bieten Ihnen flexible Terminvereinbarung nach Ihren Wünschen
Unsere Techniker sind deutschlandweit für Sie im Einsatz.
Durch unseren garantierten Festpreis haben Sie die volle Kostenkontrolle...

Contact information

Bauknecht Hausgeräte GmbH
Industriestraße 48
70565 Stuttgart
Germany
Directions

(+49) 07 11 / 8 88 89 00
(+49) 07 11 / 8 10 71-33 33
Send email
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Opening hours

Thursday 08:00 am-06:00 pm
Review from 12/01/2022  
1.00 out of 5
Poor
Quality
Consulting
Top competencies

Needs assessment

2.56 out of 5
9 Reviews

Problem comprehension

2.45 out of 5
11 Reviews

Advice

2.33 out of 5
9 Reviews

3,116 Reviews on ProvenExpert.com

1.00 out of 5
Poor
Since the lid of my WMT Pro 55 U washing machine had rusted after only two years, I wanted to have the lid replaced. I had declined a warranty insurance for the period after the warranty, where repair costs are covered, during the telephone conversation with the customer service. I made an appointment. I was told that my credit card number was required. Then I was immediately, without this was said, 229 euros debited, although the appointment is only 6 weeks later. The promised written order confirmation by mail, however, did not come Unseriöser it does not go. I immediately canceled the order and demanded the money back. I have never experienced such customer service.
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Customer review & rating for:
Bauknecht Hausgeräte GmbH
12/01/2022Peter Hilbert
1.00 out of 5
Poor
1. washing machine defective, problem described, first technician appointment in 3 weeks (!?).
2. technician finds identically described problem on site, new appointment in 3 weeks.
3. incomprehensible cancellation of the repair appointment by automatic announcement on the phone.
New appointment in 2 weeks.
4. ???
Total duration so far approx. 6 weeks, end not foreseeable.
=> unreasonable
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Customer review & rating for:
Bauknecht Hausgeräte GmbH
11/29/2022Anonymously
Bauknecht Hausgeräte GmbH Comment from Bauknecht Hausgeräte GmbH:
Dear Mr. Rähtsel,
We are extremely sorry that you are not satisfied with your fully automatic washing machine from our company. We apologize for any inconvenience caused.
Of course, it is not in the interest of customer satisfaction if the repair of an urgently needed household appliance cannot be carried out promptly. The spare part required for the repair is on back order.
We have asked our planning department to check whether your order can be brought forward as soon as the technician confirms receipt of the spare parts. If this is possible, you will be informed by us at short notice. Otherwise, your appointment will remain as agreed.
We assume that the repair will be carried out successfully and that you will have no further cause for complaint in the future.
With kind regards
Your Bauknecht Team
4.20 out of 5
Good
Recommendation
The repair from the customer service.
Washing machine repair

Decker /Wiehl
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Customer review & rating for:
Bauknecht Kundenservice
11/27/2022Anonymously
1.00 out of 5
Poor
A new washing machine goes defective after 5 months. The customer service does not do its job and you are only put off. Calls can be saved, because with each call the same is told. You should wait 24 hours and you will be contacted, only you get this week after week again told without there is a solution. Since the defect almost 5 weeks have passed and no end in sight.
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Customer review & rating for:
Bauknecht Hausgeräte GmbH
11/23/2022Anonymously
1.00 out of 5
Poor
I have been waiting 6 weeks for an appointment to repair my washing machine. Promised callbacks are not made. When we call again, we are always told to wait 48 hours.
Who has ever lived 6 weeks with children and a person to care for without a washing machine, can perhaps understand it, the "friendly" employees unfortunately not.
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Customer review & rating for:
Bauknecht Kundenservice
11/17/2022Bullmann/Dittich
1.00 out of 5
Poor
New device was delivered, unfortunately transport damage.
Customer service below all .....
Four different e-mail acount get, no one cares.
I cancelled the order, never again Bauknecht.
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Customer review & rating for:
Bauknecht Hausgeräte GmbH
10/30/2022Anonymously
4.80 out of 5
Excellent
Recommendation
Order no. 4913696848 Dryer did not pump out water.
The warranty claim was a bit difficult, the offered date was moved forward by the executing company, but the repair execution on time, fast and successful, the Monteuer qualified and friendly. However, it is difficult to understand why there was no manufacturer recall for the known fault of the water pump, which stopped working after a short time.
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Customer review & rating for:
Bauknecht Kundenservice
10/27/2022Anonymously
1.00 out of 5
Poor
I was completely dissatisfied with the customer service (chat). On a simple technical request, I got after 20 minutes "back and forth chatting" regarding name, address, serial number, product number, purchase date, who has mounted, constant advertising (canned text) regarding additional insurance, possible calls from suppliers, etc. an info, I should set the device to reset and not use so much rinse aid. The device is brand new - 2 h old! - This is the technical service ? Only canned text? Not possible at all.
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Customer review & rating for:
Bauknecht Kundenservice
10/21/2022Anonymously
1.00 out of 5
Poor
Unfortunately, a very recent example, damage reported during the warranty period 20.10.22 repair date for 08.11.22 noted. The whole time without stove, no replacement device, no goodwill on the part of Bauknecht.
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Customer review & rating for:
Bauknecht Hausgeräte GmbH
10/20/2022Hartmann
1.00 out of 5
Poor
I contacted customer service because the washing machine became very noisy during the spin cycle. The machine was purchased a little less than 1 year ago. The technician came, disassembled the machine and could not repair it because he had no. The technician came, disassembled the machine and could not repair it because he had no replacement bearing, although one had to assume a bearing damage due to the error. A new repair appointment was then only possible in just under three weeks. Calls to the hotline for an earlier date were in vain, because you either could not get through or you could not communicate with the staff or they allegedly can not do anything. Now I get a text message one evening before the repair appointment that the technician can not come and a new appointment is only possible in three weeks. This means that we are then 6 weeks without a washing machine. This is not acceptable. I will now call in a lawyer and demand a return of the washing machine. What also does not go at all, is this hotline, which is poorly accessible and where employees with poor language and technical knowledge can be found. That there is no other contact option apart from Whatsapp, kst also an unding.

I am through with Bauknecht and will certainly no longer buy a device from B.. Go now rather to a local dealer and buy a product from a reliable manufacturer.
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Customer review & rating for:
Bauknecht Kundenservice
10/18/2022Patrick
2.60 out of 5
Average
Bauknecht was part of our family - at least in the past few years.
However, when "Wirlpool" took over, quality and especially service went steadily downhill.
My recent experiences have now provided the final impetus to break with this brand.
For the second time in a short period of time, I was told that the service technician could only come after 14 days.
14 days without a washing machine - in a household with four people - that doesn't fit into today's world at all.
So, without further ado, I cancelled the "extension guarantee" without notice and bought a new washing machine from a dealer I trust.
They don't let their customers down in after-sales service either and send a technician within three days.
So.
Goodbye Bauknecht - you haven't known what women want for a long time.
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Customer review & rating for:
Bauknecht Hausgeräte GmbH
10/16/2022Jörg
1.13 out of 5
Poor
Repair order for a broken washing machine!

The customer service of Bauknecht, whereby service is the wrong word here, can be described as absolutely poor.

Even the first phone call with the customer center was not satisfactory. The employee was friendly, but spoke insufficient German and therefore did not understand the description of the problem regarding the defective washing machine correctly. Thus, even the repair order was not recorded correctly. Earliest possible appointment for the visit of a technician in 2 1/2 weeks. One day before this appointment, it was canceled and postponed for another 2 1/2 weeks. Apart from the day off, this means 5 weeks without a washing machine! A new phone call regarding a more timely appointment for the technician brought no success.

The company does not seem to be interested in customer satisfaction. Only with effort and trouble one finds a possibility by email to make his displeasure known.
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Customer review & rating for:
Bauknecht Hausgeräte GmbH
10/14/2022Unzufriedener Kunde
1.00 out of 5
Poor
We bought a fitted kitchen with a fridge-freezer for a rental apartment 18 months ago. Now the LED light in the refrigerator has failed. Unfortunately, there is no way to change this bulb without contacting the factory customer service. However, the warranty for the refrigerator does not include changing the bulb, for which there is a charge of Euro 179.00. Is it still possible???? For us, this means never again Bauknecht appliances!!!
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Customer review & rating for:
Bauknecht Hausgeräte GmbH
10/14/2022Sybille Bernhard
5.00 out of 5
Excellent
Recommendation
Good day, after I have now read some negative experiences that have shown the understandable anger of customers, but I would like to share all the more my positive experience.
I have indicated on 13.9. defects in my 1 year old washing machine, namely every now and then loud spinning noise as well as sometimes a smell of "hot rubber". I got the . Message of a technician appointment to 16.9. which I could not take, the 2nd appointment on 19.9.
The technician called half an hour before. The rubber sleeve on the filler window was replaced. It actually showed signs of wear, the shock absorbers were readjusted .
The technician, Mr. Neumann was very friendly and competent. Since I still had warranty, it cost me nothing and I'm glad I reported it. Am more than satisfied...
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Customer review & rating for:
Bauknecht Kundenservice
09/19/2022G.Mahr
5.00 out of 5
Excellent
Recommendation
We had bought a freezer from Privileg. Unfortunately, we had already from the beginning of an ice formation on the upper door, which became more and more determined. Have then immediately called the responsible Nr.and reported the incident. The friendly lady took our data and forwarded it to this customer service. An appointment was also made. A few days later a technician arrived, it was Mr. Gezer. He had a very friendly demeanor and checked the whole thing. At the beginning they checked if the device already had a new software. That was the case. Mr. Gezer had then phoned again, it was then agreed that another appointment is necessary to attach a special silicone to the front. So that the door is sealed even better. At the second appointment, Mr. Gezer came again, which we were pleased, because he knew our business. The silicone was applied and professionally processed. He also explained to me the procedure and why this was necessary.Also he left his workplace clean. We now hope that everything works now and no more ice forms. If we still have to call the customer service again, we would be happy if it was again Mr. Gezer. Thank you very much
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Customer review & rating for:
Bauknecht Kundenservice
09/13/2022Anonymously
5.00 out of 5
Excellent
Recommendation
Very fast repair + Good advice. Unfortunately 2 weeks waiting time. For a family of 4 not easy to manage
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Customer review & rating for:
Bauknecht Hausgeräte GmbH
09/06/2022Anonymously
1.13 out of 5
Poor
Defective oven
After a good 4 years of use, our Bauknecht oven always tripped the RCD shortly after it was turned on. After we reported the problem via WhatsApp chat, we were offered a technician appointment in just under 2 weeks. The technician found that the lower heating coil was burnt through and a large part of the insulation material was also affected. The cabinet also had brown discoloration/scaling from the resulting heat. Conclusion of the technician: the oven cannot be repaired, but a new appliance must be provided. Obviously, we had only narrowly escaped a fire.

As a result, we heard nothing for weeks. After repeated inquiries to the hotline, we were only ever told that the responsible department had not yet released the order.
A call to the assigned technician then brought the following realization: Bauknecht is of the opinion that the appliance can be repaired (even if half the oven has to be replaced for this). The parts had been ordered.

After 5 weeks, we asked again via WhatsApp chat and were told that the parts were ordered and would be delivered soon.
Another week later, the parts were then there and we received a repair appointment for yet another week later. (8 weeks after reporting the damage!)
On the morning of the repair appointment we now received a call from the repair service provider: The technician had checked the spare part and it was defective. Unfortunately, they would have to cancel the appointment.

So far, no one has apologized to us for the inconvenience. In addition, we have not had a working oven for eight weeks. Thank you for nothing.

Would we recommend Bauknecht to anyone? Absolutely NOT - unless you like catastrophic service....

Then I'm curious whether this feedback will be published, if Bauknecht reserves the right to publish this only "possibly on the ProvenExpert profile of Bauknecht Hausgeräte GmbH".
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Customer review & rating for:
Bauknecht Kundenservice
06/29/2022Anonymously
Bauknecht Hausgeräte GmbH Comment from Bauknecht Hausgeräte GmbH:
Dear Bauknecht customer,
we understand your displeasure and are extremely sorry that you had the described experience with the scheduling.
Of course, it is not in the customer's interest, nor in our corporate philosophy, if a repair on an urgently needed appliance cannot be carried out promptly and satisfactorily.
We sincerely apologize for the inconvenience caused to you.

Unfortunately, we are unable to obtain any contact information or order number from your review, nor are we able to send you a personal message. If you provide us with your contact details or order number, we will be happy to look into the matter for you as soon as possible.
We thank you again for your patience and hope to be able to satisfy you again.

Best regards Your Bauknecht Team
4.78 out of 5
Excellent
Recommendation
Very good service quality at Bauknecht Hausgeräte, Stuttgart!

The defect of our 11-year-old built-in washing machine "Privileg PWF 3505" was noted on April 25, 2022 under the Bauknecht/Whirlpool hotline responsible for Privileg appliances 0711-8888900 by a friendly employee for the purpose of a technician visit and an appointment was made 2 days later. A text message additionally reminded of the appointment and only 2 days later a technician was already at our home and assessed the damage. A defective door switch of the washing machine had also caused its control unit to "burn out". Unfortunately, suitable spare parts were not immediately available, so that the friendly and knowledgeable technician Thomas R. made us a binding cost estimate and arranged a second visit appointment for 9 days later.
In spite of a lot of work and time it remained at the exact cost estimate of 229 EUR (for two visits of the technician, spare parts for electronic control unit and door switch plus several hours of time!) and we can continue to use our good, faithful Privileg washing machine (replacements for suitable sub-assemblies are difficult to obtain nowadays and would cost approx. 600-800 EUR, with possibly inferior quality - because Privileg-WM no longer exists).
So our thanks for this excellent, knowledgeable and friendly Bauknecht customer service Stuttgart, nowadays a rarity!
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Customer review & rating for:
Bauknecht Hausgeräte GmbH
06/26/2022Heiko W.
1.00 out of 5
Poor
Washing machine started to stew 3 months after purchase. First I was accused of overloading the machine, then I was offered a repair appointment in over a month. On another call, they claimed that a technician had already been to our house and that they were now waiting for a replacement part. After a total of four calls to the call center, I still don't have an appointment.
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Customer review & rating for:
Bauknecht Hausgeräte GmbH
06/24/2022Anonymously
4.80 out of 5
Excellent
The customer service hotline does not work at all. The employees speak bad German. Waiting time for a repair appointment 6 weeks. The technician but was 1 A
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Customer review & rating for:
Bauknecht Hausgeräte GmbH
06/23/2022Anonymously
1,210 Reviews from
1 other source
3.60 out of 5
Good
3.60 out of 5
Good
1,210 reviews on Google Maps
 
11/26/2022
Reviewed company: Bauknecht Hausgeräte GmbH
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* All reviews and experiences about Bauknecht Hausgeräte GmbH are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 07/10/2017  |  Last update: 12/01/2022   |  Report profile

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