I'm sorry, but a very unfriendly service provider.
I made a request on the Internet on Wednesday morning. I also got a call back immediately (positive!). Only it was not possible for me to call back immediately due to daily business issues. As a result, our customer service received a very snotty call from the gentleman the same Thursday morning, followed by the message that we were not the right partner.
It is always apparent that there are people who have no connection to the real working world and cannot imagine that there are important business issues in a 24-hour period.
Thank you, but I wouldn't want to work with such a service provider either.
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Translation
Thank you very much for your evaluation. Of course we are not satisfied with the fact that we could not provide you with the good service you are used to from Betriebsarztservice. We would like to apologize for this. The satisfaction of our customers - including potential customers - is our top priority. Unfortunately, this time we did not deliver according to your expectations.
We would be happy to get another chance from you to show you that we can do better. For this purpose, we would ask you to contact us again, so that we can make you a tailor-made offer in a personal meeting. However, if you prefer not to approach us again, we will of course understand and let the matter rest.
With kind regards
Your company doctor service team